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March 2023 by Donna B.
Buyer beware: I don't know about the in store service, perhaps it is more honest than the .com site. I recently tried to take advantage of the 30% off first time auto ship order. I have a rescue home for cats and outdoor animals and spend a great deal of money each month on food and litter. I was trying to order 5 cases of wet food for a total of 288.00 to be auto shipped every 4 weeks. The 30% did not come off the total so I phoned, the first man I spoke to said yeah we take it off after you pay. He said trust me. I tried again the next day and this time the lady took me through the whole process again and then encouraged me to submit payment for the whole amount, when I said No I need the 30$ applied, she then said there is a glitch in the system and I can't get it Scam alert
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February 2022 by Terry M.
This place has everything you need for your pets. I even have a crimson fish. Staff is knowledgeable to help you
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February 2021 by Laura W.
Such a cute place. We came for the self serve pet baths. After a full day of our pup playing at the beach, he definitely needed a bath. For $10 they provide towels and excellent shampoos for all kinds. The bath was quick, and we had a clean pup without the mess of cleanup. Well worth the inexpensive price!!
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July 2020 by Richard Tilebein Sr.
sold me wrong fish. wanted 2 blue scars. sold me one and one sunfower or something killed blue scars. wanted to return and get 2 blue scars. would not do. asked for receipt. who has a receipt 4 months later for fish. why would I lie about 10 dollars. it's the point they sold wrong fish. spent alot of money there. garret, bearded dragon, birds. won't shop there again. been going there since they opened, no more.
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February 2020 by Samuel M.
The idea of the pet washing station is there but a HUGE disappointment in the bath products are all 99% watered down. For $10 you might as well was your dog at home.
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November 2019 by Jesse K.
My girlfriend and I stopped by to look at a cat tree we have been eyeing for our two cats. There was no sale marked on the one we picked out but they gave us the black Friday deal on it anyway! Paul helped us get it into our car which we thought it would fit pretty easy (it BARELY fit) and made sure we had it secure for the short drive home. We frequently stop by this PetSupermarket and have always had a great experience and the staff is always very helpful.
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November 2019 by Taylor Escobar
I walk up to the door at 8:58 pull on it it’s locked the girl(KAITLYN) looks up goes back to what she’s doing I knock on the door she says we’re closed I said it’s 8:58 she goes we’re closed i said I’ll call corporate or get me your manager (i got stuck at work all day today and I waited to long to get dog food and was out or I would have just let it go) she then says the words “oh my fing God” walks and opens up the door and says to me “it actually is 9 o’clock so make it qu
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November 2019 by Taylor E.
I walk up to the door at 8:58 pull on it it's locked the girl(KAITLYN) looks up goes back to what she's doing I knock on the door she says we're closed I said it's 8:58 she goes we're closed i said I'll call corporate or get me your manager (i got stuck at work all day today and I waited to long to get dog food and was out or I would have just let it go) she then says the words "oh my fing God" walks and opens up the door and says to me "it actually is 9 o'clock so make it quick" So snarky....then I ask "where is the manager" and she said "I'm the manager" to which I reply "wow I've never know a manager to cuss at customers" I have never been treated with such disrespect I work in customer service myself.... interesting how my receipt says 8:59 at the time of check out..... I'll be calling cooperate in the morning as well. This store seems to really have gone down hill since the manager Cindy left. Image of my receipt is attached.
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September 2016 by Taylor T.
I was super impressed with this place. Very clean, great selection, pleasant and helpful staff. They have rescue kittens inside as well and they are ridiculously cute.
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April 2015 by Judy S.
Great store, great staff. Extremely helpful. Always willing with the personal touch,. Helpful info. Calvin is wonderful.
