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August 2021 by Mel H.
The good news: The closets turned out very well. The desk, shelves and mudroom closet cabinets look good. The installers are very polite, professional, and conscientious. The bad news: Terrible designs for the office desk and mudroom bench. Both are much too high to be fully functional. The industry average height of a mudroom bench is 18 inches. The mudroom bench Tru Closet Pros installed here is 28 inches high ... i.e., several inches higher than my barstools. I'm just over 6 ft tall. When I sit on the mudroom bench, my feet are almost 8 inches off the floor. Obviously, the bench is practically useless for children. Likewise, the office desk is abnormally high. Again, the industry standard for office desks is 28 to 30 inches. The Tru Closet Pros desktop is 38 inches. I will need a tall barstool to sit at my desk. (And, oddly, the height dimensions for these items was NOT listed on the designs provided.). Next, the company's organization prior to installation is horrendous. For the first attempt at installation, a large number items were not present. This caused the installers to be more than 3 hours later than scheduled. And even though they worked past 7 PM, they could not complete the job due to many missing parts and a desktop that not nearly the correct size. For the second attempt at installation - a couple of weeks later - the installer arrived almost 4 hours after the scheduled time. He stayed until 8:45 PM to complete the job. But again, he was missing one piece -- the hanging rod for the mudroom closet. BOTTOM LINE: Stick to their closets ... and be prepared for them to arrive 3-4 hours after their scheduled arrival.
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May 2021 by Yolanda D.
Great price, great job, a little delay for 1 week but overall am very happy with my closet. Highly recommend this company.
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September 2020 by Dee G.
from the first time to the installation I could not have asked for a better experience. I had 2 closets, a shelving unit and a coffee bar done. The closet in the Master was a big job and we were ver specific on the shelving unit in my son's room and everything turned out beautiful. Any issues they fixed right away. They even came back and added a shelf that was not in the price. Great work and great service. After dealing with the worst crooked company on the planet - Closets By Design, it was refreshing to deal with an honest company like Tru Closets
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February 2020 by Jerome L.
I'm so happy that I got my new cabinets installed today. I did my due diligence prior to hiring TruPros and called around 2 other cabinet installers. One of them being Home Depot. And the other was Closets by Design. Price was a major issue for me and since they're only garage cabinets I didn't want to spend thousands that the other 2 companies quoted me. The owner (Javier) came out to my home, showed up on time. I told him what I wanted, he measured the wall, quoted me a reasonable price and he got the job. In less than a week, I got a call asking when to complete the install. Same with the installer, Joe, showed up on time, was done with everything in 2 hours! He was extremely efficient. If you're looking for closet/cabinet installation company I recommend you call TruCloset Pros!
