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November 2023 by Janice M.
Wish I could give zero stars. Spoke to the owner Joe on the phone, rudest individual I've ever spoken to, will be purchasing my sewing machine elsewhere.
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July 2023 by Ольга Чиркова
I took my serger machine after repair and it stopped working completely. They did not fix it but took money for it. Non-professional work here. Beware!
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June 2023 by Laura Crossley
TOPs is the best sewing and embroidery store for instruction. Scott and Melba are so helpful and so knowledgeable about anything I need or suspect I need. I have bought two sewing machines from TOPs. With each one I received exceptional training to where I had full confidence when I got back home to do my projects. Scott knows so much about these new machines with Wi-Fi and USB ports. He made me feel extremely comfortable. I am making all types of embroidery pillows, placemats, wall hangings, T-shirt quilts, etc. I know I couldn't have done this without Scott's help. It's wonderful to have such a local resource to go to. Thank you so very muchWhat a fantastic sewing machine store. Joe was so helpful and knew exactly what I needed and could steer me in the right direction. I’ve been buying from this store for the past two years and can say that Joe exceeds all of my expectations in a sales professional. It is comforting to know that when you purchase a product from tops, they are behind you 110%. I have also received training on my new machines and and it gave me the necessary confidence to embroider and sew. You will never be disappointed with the professionalism and knowledge of the staff at TOPs in Lakewood Ranch. My many thanks go to Joe and the staff.
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May 2023 by Gail Matthews
Love this store! Greg and Joe are fantastic!
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May 2023 by YaMare Oka Bey
Walked into the store to pickup a paid for order. My family and I stood, unacknowledged while the guy Joe behind the desk happily chatted on the phone for about 5 minutes. A kind older gentleman came from the back and greeted us and was the saving grace. Once he gets to the desk the other guy jumps up and grabs the box and quickly ushers us out the door without a hello or anything. We were actually going to buy the thread I needed for the machine but didn't get a chance. As a person of color, these kinds of experiences make you wonder if racism is at play and if my husband wasn't so kind I would've asked for a refund for the $700 embroidery table. Ironically the guy gets to our van and asks us to leave a good review for him because he's worked there for 13 years. I'm stumped. I would sooner shop online than be treated like an invisible nuisance again. There's your review buddy.
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May 2023 by Elaine Grenier
Jo was very helpful in getting me into a new machine at a price I could afford. I’ve been dealing with TOPS for many years and do not anticipate changing vendors.
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May 2023 by Laura C.
TOPs is the best sewing and embroidery store for instruction. Scott and Melba are so helpful and so knowledgeable about anything I need or suspect I need. I have bought two sewing machines from TOPs. With each one I received exceptional training to where I had full confidence when I got back home to do my projects. Scott knows so much about these new machines with Wi-Fi and USB ports. He made me feel extremely comfortable. I am making all types of embroidery pillows, placemats, wall hangings, T-shirt quilts, etc. I know I couldn't have done this without Scott's help. It's wonderful to have such a local resource to go to. Thank you so very much
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May 2023 by Catherine W.
Tops Vacuum and Sewing has the best prices and service. I have been a customer for many years and own multiple embroidery machines and a serger and have been impressed with their professionalism and generosity. They are all about education for their machines. You can go to their stores and have lessons on how to use your new machine. They also have fun events where you learn about their machines and how to use them. Meals and prizes are included. I have learned so much from these events. Even if you don't already own a machine you can try one out and see if it is for you. The events are where you can get the best deals. I highly recommend Tops.
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May 2023 by Debi F.
I brought my 3 year old Mint Cleaner in for service at the The Bradenton location, , (sale price 500$). and was told they no longer carry the Mint Cleaner , it was not quality and parts are not available. There is a very large sign in the front window advertising the mint and its guarantee The sales person stated she could give me credit for my cleaner for a new Meile. Foolish, stupid me fell for the sale . The same cleaner is available for less $$$ on amazon. I attempted to return the cleaner after further research and was told it was not returnable. Yet web site leads you to believe otherwise and in good business I attempted the return with in a couple hours. I blame myself but I will never recommend nor trust this business. I supposedly have a 10-year warranty on the new cleaner but doubt store will still be open.
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February 2023 by Robbalee Fouraker
This is my go-to place for sewing machines, they also have a great selection of thread and floriani embroidery thread and products.
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November 2022 by Shiela Hollingsworth
Thanks Blaise for your expert help and friendly demeanor in helping me to pick out a new vacuum. I haven't had a chance to try out my new Miele stick vacuum. But if it's as good as the buying experience, I'll be a happy camper. Shiela Hollingsworth
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November 2022 by Brad Johnson
Brought vacuum in for tune up. Told less that a week. At day 13, called and people from the sewing side answered and told me someone would call me back. No call back. Went and picked up vacuum on day 14, nothing had been done to the vacuum.
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November 2022 by Lisa Hicks
I went in today to learn about machines and left so impressed. Blaze the rep was really professional. I'm not a beginner, but not much past being a beginner. I just bought the machine that we discussed. I also feel like I bought "Tops" not just a "Brother Machine". You don't get that with an Internet purchase. And, they were much less expensive than others. I've heard great things, and after my first time in, I was crazy impressed. I felt like a kid in a sewing machine candy shop. So after going in I read all the reviews, and while every one is not perfect, the owner responded sincerely and respectfully and made every effort to solve the issues. I do wonder if the complaining folks called to ask for help from you in every case, or did some come here to a public forum to vent without calling? I'm confident I will have a good experience with your store. I'm buying a higher end machine, and after visiting your store, I'd much rather buy it from you than anywhere else I've shopped. I think it will be fun to come there for classes and to learn. Plus all the extras you provide (and great ones) make it worth it for me. Thanks.
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November 2022 by Maryann Pearson
Love these guys!! Greg, Blaise, Mike and Rich really care about their customers. Their prices cannot be beat and their service is amazing. They fixed my 57 year old sewing machine that now works like it is brand new!! I purchased a vacuum and a floor scrubber and am very pleased. They guarantee their products and offer trade ins!! Cannot ask for more.
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November 2022 by Lessie Berglund
My husband and I are both Veterans of the United States Army and we both sew. I am so thankful to God that we have so many choices now on who we can bring our machines to. Before we had one place in Brandon to go to, but we chose to drive Lakewood Ranch store because the people are kind and the prices are fair.I just found out that they opened a store in Brandon! Finally a choice. Not only do these amazing people treat you with dignity and respect, when you buy a new machine they deliver it!I recommend this group of individuals over and over again.I love the freedom to choose and love Tops!
