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December 2023 by John Marvin
Very quick and efficient. Great pricing, just wish they had more options for cats besides nail trimming.
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October 2023 by Stephen Crescenti
TLDR: Never again.I have used PetSmart in the past (in Las Vegas) with no problems. My 8 1/2 year old German Shepherd went to the location out there many times and we recently moved to the area. I showed them our updated records for our dog and we were good to go. I haven't found a vet in the area yet and needed our dog's nails trimmed and that is part of one of the premium packages they offer (Approx $96 total).I dropped my dog off at 1:30pm (scheduled appointment on a Saturday). Her nails were a bit long, and wanted to make sure that was taken care of and mentioned it. When I was there, because I selected the nail grinding option, they suggested I get whatever package they had which included it and it would save me money (This, plus I guess my dog was washed earns them only the 2 stars - the rest is to follow).I was running around doing errands and received a call at 3:45pm (a little over 2 hours after I dropped off my dog). They were adamant on the phone that I am there by 4:30 as they are closing. Fortunately, I was 25 minutes away and was able to to pick her (my dog is female), up in the close timeline I had.This is where it really went sideways... I noticed my dogs nails were barely touch and when I asked about it, the girl behind the counter was telling me about the quick and how they can't cut it and it will bleed (yea, I know... I have had this dog for 8 years - you saw the records) and that "they" were anxious and squirming and "they" were creating an unsafe situation... My fiancé asked... Who is they? Well, apparently my dog now has pronouns or some garbage.Getting my dog in the truck, I then noticed the very pungent gland smell my dog has when she is scared (typically during fireworks, thunder storms or excessive wind). This could only lead me to believe that the petsmart groomers didn't treat her well and she was terrified to be there. I have never brought her back from the other PetSmart in Vegas with this experience.Long story short, they don't know what they are doing and would never take any pet there ever again.
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September 2023 by Stephen C.
TLDR: Never again. I have used PetSmart in the past (in Las Vegas) with no problems. My 8 1/2 year old German Shepherd went to the location out there many times and we recently moved to the area. I showed them our updated records for our dog and we were good to go. I haven't found a vet in the area yet and needed our dog's nails trimmed and that is part of one of the premium packages they offer (Approx $96 total).I dropped my dog off at 1:30pm (scheduled appointment on a Saturday). Her nails were a bit long, and wanted to make sure that was taken care of and mentioned it. When I was there, because I selected the nail grinding option, they suggested I get whatever package they had which included it and it would save me money (This, plus I guess my dog was washed earns them only the 2 stars - the rest is to follow).I was running around doing errands and received a call at 3:45pm (a little over 2 hours after I dropped off my dog). They were adamant on the phone that I am there by 4:30 as they are closing. Fortunately, I was 25 minutes away and was able to to pick her (my dog is female), up in the close timeline I had.This is where it really went sideways... I noticed my dogs nails were barely touch and when I asked about it, the girl behind the counter was telling me about the quick and how they can't cut it and it will bleed (yea, I know... I have had this dog for 8 years - you saw the records) and that "they" were anxious and squirming and "they" were creating an unsafe situation... My fiancé asked... Who is they? Well, apparently my dog now has pronouns or some garbage.Getting my dog in the truck, I then noticed the very pungent gland smell my dog has when she is scared (typically during fireworks, thunder storms or excessive wind). This could only lead me to believe that the petsmart groomers didn't treat her well and she was terrified to be there. I have never brought her back from the other PetSmart in Vegas with this experience.Long story short, they don't know what they are doing and would never take any pet there ever again.
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August 2023 by Ruztique T.
Unfortunately, Rose would not let me make an appointment because I asked for someone other than her to groom my dogs. She was nervous around my older havanese which unfortunately made him more nervous than he usually is. She said she is the only groomer at this point, she said they are training new groomers but they won't be ready for another three weeks. When I asked to be put on the schedule once they are ready she again refused and said I need to speak to her manager.
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May 2023 by Wilma M.
Poor baby went too long without a grooming. I was hospitalized for a week, between recovery, etc. my support dog ended up needing extra loving care. It was horrible, several schedules and cancellations. Half way through her grooming process I was called and asked to pick her up to finish the job 3 days later. Needless to say we were very upset when we saw her. Corporate was contacted, matter was resolved as you can see from the finished job done at Sarasota Pet Smart. Alls well that ends well. Manager was extremely rude, no compassion. These are our babies.
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April 2023 by Anna F.
I have been sitting in the parking lot 25 minutes because the hours posted on google are inaccurate. I just worked all night and want to be home in my pjs and only came because my dog is out of her prescription food and this is the only place I can get it. Even though it's prescribed by Banfield I still have to wait an hour until they "open" for RX food. Which would be fine if that was posted correctly. This store used to let us purchase the food as soon as the doors opened at 7am. 11 years I've been coming here and the past 2 years both Banfield and Petsmart have gone to crap. PS I gave 2 stars out of loyalty otherwise it'd be 1.
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March 2023 by Sadler L. James
We always take our precious Papillion dog to be trimmed at Nancy's. The dogs waiting to be trimmedd get to mox with each other and they enjoy each other. They are in high demand and you need to call ahead for an appointment. Bella is always happy to be picked up after a trim but is not upset or traumatized. In the past other dog groomers were not liked by Bella, now she's fine. They trim her nails and wash her so we don't get a dog leaving a trail of hair. We get a summer cut, a winter cut and a transition cut in the Spring.Very happy
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February 2023 by Ann Rostker
Great customer service
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January 2023 by Lauren M.
they had five groomers and one dog. They're not helpful and they're always too busy sitting on their butts providing poor customer services, and poor hair cutting skills. my dog came back to me stinky and they never groomed her but they charged me for one.
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December 2022 by Cheryl P.
I made an appointment online. There was one available so I did what was required of me to secure the spot. The day of I decided to double check the time and it said I had no appointments scheduled. I called and someone informed me they (not the person i scheduled with) could do an express groom (whatever that is) and there would be a $15 up charge. I do not want to pay for someone else's mistake plus express scared me. Would she really do a good job? Called customer service they said I would be on hold less than 2 mins, 15 mins later I hung up. If they don't I don't either. Product or services i'm done with this petsmart
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December 2022 by Samantha M.
They have very poor customer service, they also are highly disrespectful and there animal departments are often closed and they will deny you service. i do not recommend this location what so ever. My opinion is based off of the negativity and unprofessional behavior that i had observed.
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April 2022 by Natalie I.
I've had my dog groomed here twice, and both times I have picked her up, she doesn't look different than when I dropped her off. For example, I picked her up after a bath/brush appointment, and it looked like her entire head/face was not touched. She smelled like perfume and looked like I were to brush her out at home.
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December 2021 by Debra Z.
I ordered online for curbside pickup. My order was ready quickly. The workers were pleasant and my order was correct. I will definitely order from this store again.
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June 2020 by Meredith Pocius
Is that they had one bag of Edin my cats dry royal canin high energy gastrointestinal cat food that I needed to get so I could feed my cat while being on the road to go back to Iowa.
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November 2017 by Joy Mislevy
Friendly staff. Would like to see more choice in birdseed.