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September 2024 by Mahendra Sutram
The sales associate Kristie was just perfect. She is one of the most kindest and open hearted person to work with. She provided top tear customer support. She also went above and beyond to help me close the deal on the car to the numbers that I want. If you go to this dealership, I highly recommend talking to her. She also makes you feel at home.
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September 2024 by Suzanne Bloom
I went to test a Camry but the test drive was short and wasn't able to test on the interstate. Friendly service, however.
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September 2024 by Caitlin Smith
Matthew Wyatt was amazing to deal with. Very professional and personable. Everyone at the dealership was super accommodating and kind.
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September 2024 by Renjan Joseph
I bought my Toyota Sienna from Getel Toyota of Lakewood. This morning I dropped my vehicle there to check on a noise it making while it is stopped. They told me they will call me with what they find before making any repairs. Couple of hours later they send a text with an estimate of around $4000 for the repair. So, with the cost being that high, I declined the repairs. However, they charged me $232 for providing an estimate. They never told me before just an estimate would cost that much. Also, they left the dirty plastic seat cover and paper they used to check the vehicle inside the van. They used to be much nicer. I'm not going there again.
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September 2024 by Mathieu Reich
Prenotice: I usually don't do reviews, but I felt compelled to due to the overly-positive experience I had.
I recently just bought a car from Gettel Toyota of Lakewood. Now, as everyone knows, dealerships can sometimes be the most dreadful experience when you are looking to make one of the biggest purchases in your life—but not at this dealership. I was pleasantly surprised with the customer service that I received there and also the cleanliness and total presentation of the dealership. The outstanding part of my experience though and what actually brought it all together was the Sales Consultant, Casey Brucato. If anyone is looking to buy a vehicle from here, please take my word for it, and ask for Casey. He was as friendly and as honest as a salesman gets and that's exactly who you would want to help you buy a car. If anyone in my family is looking to get a Toyota, we'll most definitely be going back to this dealership (which is 100+ miles away from us) just because of Casey!
If anyone is wondering, I purchased a 2024 Prius Limited, which wasn't what I was at the dealership for (originally 2023 Prius XLE), but I'm glad I purchased it in the end. It had everything I would want in a vehicle, plus I'm driving off knowing I have the full warranty and no milage on the vehicle. To me, those were important trade-offs to make me buy new.
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September 2024 by Kristen Funderburk
Unfortunately I feel the sales man didn't listen to my concerns. Yes I had a budget but I was there to hopefully purchase a car. I ended up going somewhere else.
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September 2024 by Melissa Kelly
Awesome customer service and support
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September 2024 by Alexander Sanchez
My wife and I have an excellent experience: Last Saturday, September/07/2024, God sent two angels to help us: Donald Holland and Alexander Batch. we are completely impressed with their professionalism and customer service. They helped us to find a car for my wife. They were very patient, nice, friendly and smart. Additionally, their knowledge and expertise were superb. They never showed impatience even when had to work with us until late night Saturday. I strongly recommend this dealer.
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September 2024 by Amy Crane
Cameron Miki did an amazing job helping us pick out a awesome new first car! He made our experience super enjoyable and easy going. Kimo was also amazing and very helpful.
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September 2024 by michael ponzo
Pre sale terrific, post sale not so much! Still waiting to determine if the post sale is going well.
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September 2024 by Diane Barry
Found the deal I wanted, got a video and viewed the vehicle and loved it. Met Kevin Ward in person and he made the deal happen @ the payment I wanted.
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September 2024 by Christine Rios
I looooooooooooove Ghettel Toyota of Lakewood! Super quick, easy, and not a very long wait! I’ve been going there for 9 years.
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September 2024 by Lynn Burgess
I had such a good experience buying my new car at Gettel Toyota! Everyone I worked with from Ken Staggs in sales, JR , sales manager & Alex in finance made it a very positive experience! I wanted a certain kind of car & color & JR found one & had it shipped to the dealership for me! Thanks to Ken, JR & Alex! I love my new car!
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September 2024 by Carissa Young
Casey B. is AWESOME! I recommend anyone genuinely looking for a good vehicle that matches their personalities and needs to reach out and ask for him especially! Antonio, with the Finance team, is Wonderful! They worked their magic with the banks and my less than stellar credit. Buying a car is stressful for folk like me, but these two gentlemen went above and beyond in every aspect!
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September 2024 by cliff holland
Have bought multiple vehicles from Gettel and was about to sell my vehicle to carvana and asked Gettel if they wanted to buy it. I had brought it in for service and they said yes and offered me a couple hundred more so I said ok. Carvana was going to pay me the difference between seeking price and loan payoff and would have paid me when they took the car. Gettel said would pay me in a week or 2 so that seemed ok. Turns out they held my money for over 60 days!!! I went by there many times trying to get it settled but they wouldn't budge. Good people in that they seemed to want to help me but they held my money for over 60 days after getting my vehicle as opposed to carvana who would have paid me the difference on the spot. The difference between amodern customer friendly car business and an old school car business that's used to having all the leverage was pretty stark. Next time I will just sell to carvana ort car max who also pays you at time of transaction and not even talk to legacy dealers.
