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September 2024 by Brunilda Fonseca
I purchased a new vehicle 4 years ago from Hyundai in Orlando. I’ve had problems with my radio since the car was new. I’ve taken it in to get checked 4 times and they can’t find anything wrong with the radio. Yet, it turns on at times when I haven’t touched any buttons. The radio screen turns white /blank at times when I’m using the GPS even though the turning points words are visible on my cellphone. I’ve contacted the corporate office with a complaint on this same topic. It’s annoying and frustrating. I won’t recommend a Hyundai to anyone.
Updated: I returned my vehicle to this location for a 5th time. Still no progress on the issue and the problem continues. What a shame I can't give a rating less than 1. NOT IMPRESSED!
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September 2024 by Oleg Loia
Been to quiet few Hyundai dealerships for service and this one was the only one who wasn’t 5 star in service, here is why:
Usually when I went to service my car, every dealership been adding coolant with no questions or requests, just did it, so I didnt really worry about it at all. Here, no one even said that it’s low, I do have coolant at home, and have no problem to buy it if need it or pay for it when car is in service, but come on, you do inspection of the vehicle and can’t even tell me that my coolant level is low?
Other than that I would say all is fine, except notification on the screen that popped up that I have 0 miles for service after being just serviced. ?
You can do better folks.
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September 2024 by Anthony Washington
After a I was contacted by the GM THE DEALERSHIP really went above and beyond to help solve my problems. I was treated with the upmost respect. They really went from -3 to a 7. I left satisfied and happy! Thank you guys for making it right!
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September 2024 by INNOCELY FEVRIER
This is the worst service advisor I ever had in my life to service my car at this dealer no more I will not going back until I find out they get rid off ((BRANDON WANISH )) this guy does not qualify to be at the counter to serving people cause he doesn’t know to be nice and smiling to be showing the customer appreciation to be here get service from Gettel he’s really rude and very unprofessional and does not have no patience to serve the customer and rushing up and declining customer coupons because he choose redo the paperwork to add customers coupons actually there is so much concerning about this guys to make it short I will say do not go see Brandon wanish as an advisor if you willing not to have a bad day at this place trust me that yall and you will be back to thanks me in here one day … I will never bring my business back there again never never no for sales and services…one thing I forgot to mention and BRANDON WANISH even trying to get me apply for a long against my wills even I told him that I won’t too and he said that it won’t hit hurt my credit and forcing me put my social security in a system they call SUNBIT lucky me that I always have my credits locked and later on when I get home I have received an email saying my loan is declined and Brandon told me that it’s not a loan this is the closest dealer from my house I will just do it just like Mrs Washington I will drive 30 mins plus just to get a fair and happy customer services instead of meeting a guy like Brandon to messed up my day …
Happy service =happy customer
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September 2024 by William Gigabit
Great experience- Gave us a good deal and the finance team that is normally super pushy and annoying at most dealers were outstanding to deal with. Great sales team. Place has a comfortable waiting room for service. If you need a car talk to Halim, he is a great guy. We went in 2 or 3 months ago just to look and we told him that. He took his time with us and was a wealth of information. We went in a few days ago and he remembered us. Just a note but I wasn’t dressed like I was ready to buy or do business, but he was just a good dude and didn’t waste our time. Can’t recommend him or this dealership enough.
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September 2024 by Wafa Bekhti
Ask for Halim if you plan to purchase a car, best experience, straight answer not pushy.
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September 2024 by Gloria Jean Harp
Well Gettel dealerships are Fantastic!! The ONLY complaint that I have is there REDICULAS POLICY on there drop off policy!! I mean WHO can go without there car??? I'm telling you it's REDICULAS!!!!!!
But now the service that I got on my 2021 Hyundai elantra was Wonderful!! I can drive my car now an know that it's completely safe thanks to the techs a Gettel Hyundai!! Thank you guys!!!
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September 2024 by ron PHILLIPS
Almost $50.00 to load test a battery???? It probably takes one minute to test a battery. Never ever again will I have them test a battery!
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September 2024 by Patricia Middleton
We do not like the way they are handling their service appointments. I used to be able to call get an appointment, take my SUV in have them diagnose the issue and work on the vehicle the same day or if a part needs ordered come back when the part is in if it's not going to cause harm to the vehicle, myself or others. Now their process is make an appointment, drop the vehicle off, wait 5-7 days for the diagnosis and then fix the issue. It's a good thing I had no other appointments and I am retired in order for my vehicle to stay at the dealer. They don't pay for a rental unless they know the problem and it's under warranty. So, if you need to go to work you have to figure out a way to get there, not everyone has the money for a rental car. They say they are backed up and this is how the Sarasota dealer does it now too. I find the unexceptionable. They should be able to diagnose the problem the day of the appointment and proceed from there. At least the person scheduling the appointments should advise the customer of the time it may take. I felt bad for the service tech because he's hearing the issue of this from other customers and some were more upset than me. Before I go back for any service I will ask if this process is still in affect. I can say after my vehicle sitting there from Monday to Friday the issue was found, fixed and under warranty. It's just to bad it took 5 days to complete.
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September 2024 by Tom Ney
Jarrett Warren cares about me as a customer. He made sure that I understood all the new technology on my new 2023 Santa Fe Hybrid, before I drove it home from the dealership.
I don't feel confident driving my 2023 Santa Fe Hybrid without a Spare Tire or Donut. If it were equipped with a Spare Tire or Donut, I would give it a 5 Star Rating.
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September 2024 by Elizabeth Fuller
This rating is foe the service department. I have filled out the survey for the long oil change 3 hours to be exact. Now we go again and they said they made a mistake and can't look at the windshield washer tank that while the car has 5000 miles does not hold fluid. This is a huge inconvenience 2 times our only two times. We will NOT be back to this dealer for anything. Sorry to the sales team but service is not user friendly.
Update went again what a mess. Can we have a different service advisor? Stated that a mouse ate the hose. Couldn't make it good though, charged us for it. We paid extra for a better warranty and have wasted so much time. Gettle advantage is a joke.
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August 2024 by R K
We experienced very disappointing and shocking treatment of a long-time Hyundai customer during an unexpected vehicle breakdown. A young driver in our family experienced car trouble over 100 miles from home with a warning lamp at 5 PM and called service and was told to tow car to dealership and that they would "take a look", but arrived after closing. Young driver stayed overnight at his expense and first thing in the morning requested at least a diagnostic scan to determine if car was safe to drive 100 miles home and the service tech refused to even do a portable code scan on the vehicle and advised it would be a 4-day wait for a scan! We attempted to reach a manager but none were "available" and calls by parent were transferred to generic anonymous voice mail. We ended up having driver purchase scanner from Wal-Mart, do his own scan and call our local dealer with the codes who handled what turned out to be a warranty covered issue. Leaving young inexperienced drivers "high and dry" to solve unfamiliar issues is appalling and the owner should be embarrassed, as no one should treat any person's child this way. Customers should beware and consider other options.
Re response: According to driver, rental car offered from Enterprise (not dealer) would have been paid for by driver and would have been for at least 5 days. We were simply trying to figure out if the car was safe to drive 100 miles.
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August 2024 by jay ruiz
Nice dealer, great costumer service. Hyundai have a great warranty on their cars.
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August 2024 by Floyd Miller
Good morning, on Friday I brought my 2022 Hyundai Santa Fe in for an oil change. I was greeted by George who is the service lane manager who is very pleasant and friendly while my Santa Fe was being serviced. I took a walk around the showroom was greeted by Jay Alexander who is the manager. Jay made me feel very comfortable And said if there’s anything he could do while I’m waiting to let him know I fell in love with the 2024 Santa Fe went and got Jay who then introduced me to Michelle who is the vehicle exchange specialist Michelle was unbelievably the nicest person you would ever want to sit down and talk to after a little negotiating. I wound up buying the 2024 Santa Fe. My experience was wonderful and I highly recommend going to check out the new showroom which was beautiful and see Michelle if you are looking for a new car
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August 2024 by Shannan Fowler
Made a 10am appointment for service recall. After receiving a text telling me that my car was due for a few other services and declining , I tried calling and texting with no response to find out if my car was ready. Finally after trying all day I reached someone at 3pm. The car was ready and they could not do the service I was scheduled for because they didn’t have the part. My days shot and the repair l was there for didn’t happen.
