-
January 2024 by Carole Hilton
I talked to Marley on the phone today. Told her exactly what I needed and how much I was willing to spend. She assured me she had 7 vehicles that matched my needs so I made an appointment and went in, on the same day. Met with the salesperson and lo and behold, they had 2. Oh, and they were over my price. Needless to say I will never deal with them again. It's a shame because we have bought 4 other vehicles there and never once had a problem. I just can't deal with being lied to.
-
January 2024 by Deriayle D
I bought my 2021 Volkswagen in 01/2023 from this firkins dealership. I called on 1/4 to schedule an oil change appointment. They scheduled me for Monday 1/8 at 1:30. I get there for my appointment 10 minutes early and I’m left waiting for 20 minutes before the service agent comes to me. Then he says that we don’t have any oil filters for my car and he doesn’t know why they made the appointment. Then he tells me we won’t get them in until later that day or the next day. But I had already received confirmation for my appointment via email and then I received a call from firkins to confirm my appointment Sunday 1/7. So it was really frustrating to get here today on my lunch break and they tell me to come back. None of the managers were able to talk to me while I was there or even called me back. I left messages for the general manager, the service manager, and the director. No one called me back. I came in after 5 to take my car and I still had to ask to speak with a manager. Who gave me the oil change for free. He also told me that they need to make sure parts are in stock for certain vehicles before confirming appointments and they did not do that with me. But I have a maintenance package with them that covers my oils changes, so it was nice to add another on there. So I will be back unfortunately. Please think twice before purchasing any non dodge vehicle from this dealership. Every time I bring my Volkswagen in they treat it like I shouldn’t even be there.
-
November 2023 by Todd Kleperis
Geovanny Rodriguez was fantastic. He's really responsive and even got to the dealership early to help me get a inspection done on the vehicle so we could purchase it this weekend. Although we didn't get a veterans discount from Craig (smirk) we did have a great buying experience. We would recommend going to these guys and ask for Geo!
-
October 2023 by Kalie Richards
I had an amazing car buying experience! Keith and Casey got us exactly what we wanted and needed for an amazing price! They made the process quick and easy, drove my new car off the lot same day. Fair trade in prices... overall VERY impressed! Keith and Casey are definitely assets and I will be doing business with them in the future!
-
October 2023 by dkling1265
My friends and I were in on Wednesday this week. I had the best car buying experience ever!! Jason Mann was professional, kind and so accommodating. Jef Schwartz went above and beyond to help my friends as well. I recommended this dealership!! Great service. Thank you Jason and Jef!!
-
September 2023 by Madison Everage
Purchased a vehicle with Tom and he was the best! Made sure I was taken care of during the process. The car needed some touch up paint and Tom made sure to get me in as soon as possible. Bryan with the body shop was the best as well.. set me up with a rental car until my car was finished. Couldn’t have asked for better people to deal with other than Tom and Bryan.. very communicative, professional, makes sure you are satisfied! Highly recommend these guys at Firkins!
-
August 2023 by Ace Carter
I used to live 10 minutes away from this dealership & after I moved I never hesitated to make that 40 minute drive and that should tell you something. Always great service! Bill Dell & those guys at Firkins always 5 stars & forever willing to help.
-
August 2023 by GINGER CRACKIN (The Ginger)
Stephanie (service extraordinaire) took care of all services in a timely fashion. Went over recommended services and explained each one throughly ensuring that I understand what services my Ram needs. Her patience with me was definitely appreciated seeing as I can be quite analytical and ask a lot of questions. Make sure you request Stephanie when pulling into Firkin’s service department. She has the passion needed to make sure all her guests have a great experience. Rob (service director) great communication and able to assist with additional needed information. Overall 5 out of 5 stars for Firkin’s Service department. Don’t miss out on the best of the best service department in the area.
-
August 2023 by Bob McLinden
Firkins has not failed us in the 2 years I have been here the repairs you have done on my 2010 Dodge Dakota have kept it on the road and it is still a great truck and 13 years old it runs and feels like it did when it was 3 years old and now that Dodge has discontinued making parts Firkins has met the challenge and made many repairs that are making it a classic V8 truck I hope we get over this climate lie and get back to making MOPARS again!!!
-
August 2023 by Doroteo Kisa
Eric is an excellent service representative! Eric is very knowledgeable, helpful and understanding. He made me feel comfortable about talking care of my vehicle. I had an issue with my water pump and he had it fixed in a timely manner. Very satisfied with his service and I would recommend Firkins in a heart beat!
-
August 2023 by edward minnis
I moved to this area 19 years ago, I had a 1998 Jeep Cherokee at the time and began using Firkins for service. Since then there has been an unbreakable bond that has formed. In 2014 I bought another Cherokee from the dealership and it's extremely while maintained because of the care that it's received each time I take it there for service.
-
July 2023 by Ghh Ggh
Oil change was done at promised price and done in less than hour. Shout outs to Oshie and Bill who both provided excellent customer service. All without an appointment. Good work guys and girls. The mechanic reset the oil indicator and checked and documented all fluid levels and tire pressures. The break room provided A/C and refreshments. No complaints. Thanks Firkins staff.
-
July 2023 by Don Christensen
The whole visit was upbeat. It seems you folks really keep trying to improve, its noticeable. I like that. It's good to see Billy Dell. Also, the welcoming lady ( long hair) was a treat. See you next time. Don
-
June 2023 by Shane Perry
I found the vehicle I wanted, filled out a short form online, they called me, I went in and left Firkins with my new Gladiator WITH new registrstion and plates!!! I have never bought a vehicle in this way before. It was soo quick and convenient. I will definitely be going back, and no I wasn't paid to say this lol... just very pleased is all.
-
June 2023 by Guyanna Hall
I bought my Jeep Dec 2018 from FirkinsThey have been great with my service needs for over 5 yearsI am so happy I chose them it’s more than just the deal it’s how your treated once you own the vehicle..The service department staff is excellent always kind and helpful everyday people you can actually trust.Thank youGuyanna
