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December 2023 by Angelica Corvino
Honest and great! I was just at another shop 6 months ago that placed the wrong oil in my car and failed to tell me various other important things like BRAKE ISSUES after paying for a full inspection. My car now runs like it's on glass! Will highly recommend Ricardo, Ethan and the team at Firestone on 45th St E.!!!
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December 2023 by Cheryl Ross
Firestone Rep was very helpful and informative. My issue was resolved personally by Ricardo. He went above and beyond to complete my issue in a timely manner.Thank You!
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November 2023 by Dianna Sacca
These guys were fabulous! Manager Ricardo is the best he was helpful and courteous and the tech that replaced my battery was the best! Thanks so much to all of you, get that raise you deserve!
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November 2023 by Jacek R.
Left my Jeep to patch the hole in the right rear...four hours later I called to see if it's ready Can't find the hole- they said What a waste of timeStay away from this place
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October 2023 by Steve Caucci
Bobby n crew at Firestone on Lockwood did a phenomenal job solving not only the problems that I brought the car in for but diagnosing other issues… very honest n knowledgeable mechanics… thx u for everything God Bless
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October 2023 by Mark Gilley
I got a same day appointment and they got me in on time. I went in for an alignment and they told me I needed two new tires. I was like yeah right, they’re just trying to upsell. He said come look. I’m glad I did because my tires were dangerous. Nice people and solid work.
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October 2023 by Siranie Akhaphong
Although I didn’t actually end up getting a service done… let me explain!I had scheduled a car alignment because my car was pulling to the right A LOT. When I dropped my car off, they called me about 10 min later and told me something was actually wrong with my front right tire and that they COULD do the alignment but it wouldn’t help anything because it was my TIRE that was bad. I really appreciated the honesty because being a woman, with not much knowledge on cars, I have gotten taken advantage on services I didn’t need at other places in the past. Usually my S/O handles these things for me but I tried to handle this myself and so thankful everyone here was honest and helpful. As soon as we picked my car up, we took my car to where we purchased the tires (less than a year ago) and it was in fact my tire that the metal was tearing from the inside out. Thank you Firestone crew! Will definitely use in the future!
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September 2023 by Larry Schreider
Got me in right away, delivered back on time, at the price agreed to. Very friendly and knowledgeable staff. Will definitely be happy to come back the next time I need service.
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September 2023 by Bee H
Made appointment online but not sure it went through. Called this service department. Questioned if I had an appointment. Said no couldn’t take anymore at that time. If I came in could wait there for 3-4 hrs. He said I could make an appointment for later. I told him I should have the appointment I scheduled. Very rude and condescending. Got 2 emails confirming both appointments . I canceled both because I’m not going in there and be talked down to…
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August 2023 by Vincent D.
Good service and workmanship, fair prices. They maintain vehicle records over the life of you car regardless of location.
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August 2023 by Richard Mckane
Stopped in on Monday, July 31, I had new tires put on the truck ,and a front alignment. when I pick the truck up, the seat was covered in grease. Also some on the steering wheel and the door handle ! I was very upset because I just put a $200 OEM seat, cover on the truck, light gray! I went in and spoke to somebody and they said will get some Windex and clean it for you! I asked to have a manager call me !two days later he gets back to me and says I’ll speak to the mechanic! This is a brand new shop, I would think twice about going to fire stone ? The manager said they have covers to put on seats? He doesn’t know why the mechanic didn’t use them ?what else did the mechanic not do right!?!?Services: Tires
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July 2023 by Jacqueline Lewis
Bobby at the desk was awesome!! He was so personable, professional and knowledgeable. I dropped the car off and it was ready early the next day. Best customer service experience.
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July 2023 by Miande Oberholzer
Great communication, friendly staff, great mechanics. I’ve been there for oil changes, brake light replacement, flat tires and a broken AC. They did what the Firestone near my house couldn’t and I happily driver over 30 mins to bring my car here!
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July 2023 by Cody Parrish
I love going to this location. The inside is always clean, service is always fast and the staff is always courteous and knowledgeable. Can't ask for much more.
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June 2023 by Kelley Morgan
Stopped in on Friday, 6/23 after 4pm when I noticed my car was hesitating to start as I left the grocery store across the street. I knew if I turned my car off again it probably would not start back up. I drove right across the street to see if they could help me quickly as I had another appointment at 5:30pm. Ricardo Varisco was my hero that day. He immediately checked his computer to see if they had my type of battery in stock and thankfully they did. He told me to pull around to the first bay and they would get me in and out. Honestly, I’ve had so many bad experiences at places like this that don’t seem to care that I didn’t expect him to be so kind and accommodating. Thank you Ricardo. Firestone has a true, loyal employee on their team. Thankful for his help that day being a Friday so close to after hours and the weekend for most places. Thanks Ricardo and Firestone!
