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November 2023 by Josh Verdone
Friendly, responsive staff. Kind enough to adjust final billing for fuel overage. Good variety of vehicles available with a reservation.
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November 2023 by Kathleen Murgatroyd
Excellent service and friendly staff on the phone , pickup service and on sight. Delivery and return.
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September 2023 by Mike K
Excellent. Jason is the manager & he does an excellent job.
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August 2023 by Sarah Lynn
Don’t worry about making reservations, they don’t honor them. Also the blonde woman manager has attitude and Adam is suspect with confidential info
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July 2023 by Robert C.
Rented through Costco travel. Only SUVs available on the website. Despite a lack of cars due to a rash of rental extensions, they took great care of us, communicating the day before and morning of rental. Convenient location and a clean (albeit older) car in from Colorado saved for us. Definitely would use again.
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June 2023 by Stephanie Westenberg
Reserved a van on line went the next day and was told it was not safe to rent at this time . Asked for a suv and was told to pay the amount that was emailed to plus a $300 deposit after waiting 2hours . Horrible experience and waste of time. Don’t go there !!
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June 2023 by Bradley F.
They were very helpful with my rental I needed. even gave me a discount when they didn't have the car i booked online! the team in the office were friendly. idk about the other reviews in the past but this place as changed since.
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May 2023 by carissa Carter
Horrible place of business. Do not rent here. If you need a swap out due to a car having difficulty no fault of your own you will be banned from renting and no one ever tells you until year and half later. I needed swap out because their car tire blew due to previous driver which management was aware, first car they gave me reaked like smoke and I do not smoke, and the third swap out was due to my dad who battled Cancer could not get in and out because the car was a bolt not a midsize which was swapped at the airport not even at this location but because their cars had issues now I am banned from renting and did not know until year and half later. I never got a scratch on a car, ding, car I returned always had gas, 25 plus years renting with Enterprise and because of their bad cars in the experience of April/May over year ago , Mike who is branch manager was very rude and would not rent and I asked about another location. Mike said, “i am a liability” and not sure how when they did not service the carsStay away and rent elsewhere!
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May 2023 by sandy royston
Emily was my agent very friendly and helpful. Great service. Car is great as well.
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May 2023 by Carissa C.
This Enterprise on 71st street Bradenton-Stay away from. Mike who is branch manager said I am banned from renting because I had to swap 3 cars out, one was because their car reaked of smoke, second time was engine light on, and the third time was because the car they gave me the tire went flat because person who had before us messed the rim up. I rented for over 20 years never had issue until I became incorporated with this location. I rented from the airport one and never had issue and then 1st street never had issue. Mike said I am a liability and that does not even make sense because of my good history and Mike was well aware of the service issues. It is sad that after year and half of business never was told could not rent. Will do business at other Enterprises as their customer service is way better!
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April 2023 by terry albritton
Staff was extremely friendly and helpful got my rental set up very fast and efficient the Nissan rogue was a great vehicle
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March 2023 by Jen Storch
Recently rented a vehicle and was very impressed. The service was so much better than my last rental experience from a competitor. Reggie picked me up on time and was very pleasant. Logan provided me with a vehicle at the branch and was also very personable. Gave me a quick overview of the vehicle and I was on my way in minutes. The vehicle was very clean and in good condition. They even called the next day to check in and make sure I was satisfied. Great experience that exceeded my expectations.
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March 2023 by Frances Robertson
Extremely helpful !!! I was put into a car I was comfortable in. Time was spent to make sure I understood all the workings of the car.
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February 2023 by Anna Crosthwaite
i don’t even want to give this place a review. terrible customer service and tried to blame me for not returning a car in the time being! the management, customer service, and all around service was terrible. i hate this place and WILL NEVER COME BACK to an enterprise . their manager should lose his job with how he spoke to me.
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February 2023 by green dragon
Worst service, inhuman, and not somewhere you should ever rent a car. I would not go here if you want to be treated with care. If you are having issues or stress and just got into a wreck and are a little loud you will be tossed out.
