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February 2024 by James C
Not friendly, not even cordial.
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September 2023 by keith smith
The best thing you guys can do is shut down your body shop and your dealership while you're at it. I would have been better off repairing my car myself you guys repaired my front bumper fender and passenger door and screwed every single one of those things up not to even mention it took 6 months just to get it in which is absolutely ridiculous then it took almost 3 weeks to repair when it was only supposed to take 5 days. Also not to even mention all the error codes that my car had when I got it back. The car still isn't right the bumper is coming off because you guys did not repair it correctly and the passenger door leaks when it rains. But I'm not even going to bother to bring it back to you guys because you guys suck that badly. I only brought it there because that's where progressive told me to take it.Services: Painting
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June 2023 by Ashta
I feel I am being a bit generous leaving 2 stars, but whatever. I don't typically leave bad reviews unless it's warranted, and in this case, it is. I dropped my car off in Jan with expectations of it taking a long time. No big deal. Supply chain issues, I get it. That isn't my complaint. My complaint is a complete lack of communication and giving false expectations. Larry was the person in charge of my car. He did call me at one point to explain that my car was disassembled and may take a bit longer due to parts that they were unaware were needed initially. Cool, no prob. After it got close to the expectation date though, no ammount of calling could get Larry to leave me a message with an update even though I left him numerous voicemails for him to please leave me a voicemail with a status update. He would only call my husband. My husband is not even a registered owner. Even though the lady working the phone as the body shop told me, "Yeah, Larry's here, let me transfer you." Then somehow later that day he wasn't even at work that day because he was on vacation? Why didn't Larry call me before he went on vacation with an update telling me the date he expected it to be done got pushed back? I have worked in customer service all my life, hell, I've even worked at the service dept. at Cox. I'm pretty chill and understanding. I know that things happen cause I have been on the other end. I know how hard it is to call a customer with bad news, but it has to be done. A co-worker was talking in our breakroom about having the same issue, Lo and behold, guess where her car is at, and guess who is in charge of her car, Larry.
The last thing i wanted to add, yes, the exterior of my car looks great, but it looks like they did not cover all my interior well enough, cause my plastics and review mirrior are foggy with an unremovable film.
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May 2023 by Ashta Sheehan
I feel I am being a bit generous leaving 2 stars, but whatever. I don't typically leave bad reviews unless it's warranted, and in this case, it is. I dropped my car off in Jan with expectations of it taking a long time. No big deal. Supply chain issues, I get it. That isn't my complaint. My complaint is a complete lack of communication and giving false expectations. Larry was the person in charge of my car. He did call me at one point to explain that my car was disassembled and may take a bit longer due to parts that they were unaware were needed initially. Cool, no prob. After it got close to the expectation date though, no ammount of calling could get Larry to leave me a message with an update even though I left him numerous voicemails for him to please leave me a voicemail with a status update. He would only call my husband. My husband is not even a registered owner. Even though the lady working the phone as the body shop told me, "Yeah, Larry's here, let me transfer you." Then somehow later that day he wasn't even at work that day because he was on vacation? Why didn't Larry call me before he went on vacation with an update telling me the date he expected it to be done got pushed back? I have worked in customer service all my life, hell, I've even worked at the service dept. at Cox. I'm pretty chill and understanding. I know that things happen cause I have been on the other end. I know how hard it is to call a customer with bad news, but it has to be done. A co-worker was talking in our breakroom about having the same issue, Lo and behold, guess where her car is at, and guess who is in charge of her car, Larry.The last thing i wanted to add, yes, the exterior of my car looks great, but it looks like they did not cover all my interior well enough, cause my plastics and review mirrior are foggy with an unremovable film.
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May 2023 by Nicholas Sammauro
Ross and Laura were my advisors in the process of getting my Tahoe repaired after someone backed into me. They did all the work with the insurance company…..They were busy and with the lack of help that every business is having, they stepped up and got this project completed as quick and good as they could. Nice work !!Services: Painting
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March 2023 by John D.
My vehicle was damaged by Hurricane Ian. I knew Cox Auto Body Centers were excellent as my wife had her vehicle repaired there previously. I patiently waited to get my vehicle in for repair as they were overwhelmingly busy, understandable considering the Hurricane. The entire experience was exceptional from the front office staff Laura and especially the estimator Patrick Cline. He was very professional and kind and really took the time to understand what repairs I needed. He kept me informed of my repair status the entire time. Upon picking up my vehicle, I was shocked as my vehicle looked brand new. They detailed my vehicle inside and out and I have no ideal how, but they replaced RFID decals on my new windshield. They pulled my car up for me and made sure I was completely satisfied before I left. Excellent work, staff, and fantastic experience. I felt they went above and beyond. I would highly recommend Cox Auto Body Centers for your auto body repair needs. They are the best repair shop in Bradenton!
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January 2023 by Denzil Christian
I have had car fixed at this bodyshop and I gotta say there customer service is by far the worst customer service I have had also there technician damaged front bumper lip and not take responsibility.Service: Body & Trim
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January 2023 by Sebastian Begani
If you say 15 min not 1hr it would be much better. Keep your word. My time it's valuable
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January 2023 by Nadia Quimby
Couldn't look at my damaged car until Dec 23!
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January 2023 by Rosa Bautista
The parts the were ordered for my truck since February is not here yet and they know nothing about it ?
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January 2023 by Steve Durand
Great work. My Traverse looks brand new!
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January 2023 by Vincent Banchi
Very nice people handled my claim professionally and with courteous
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January 2023 by Shawn L
Excellent body shop great service Rick and Jim are amazing and very perfessional
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January 2023 by Patrick McDonough
The front office is outstanding.
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January 2023 by Chad Wick
My insurance sent me here. After being on a waiting list for 2 months (due to parts back order supposedly), they tell me my appointment was never set. My agent and myself both set it over 3 weeks ago after confirming the time frame. Now they say we have to wait another 6 weeks. Screw this place. Absolute mess.