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January 2024 by monica munro
The worst bank in the worle
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December 2023 by Desiree Ramey
What is the purpose of having a branch that does not have a teller. This is absolutely ridiculous customer service.
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October 2023 by The G Family
Useless
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September 2023 by Charles R
Great service by Karina today. Thanks Chase bank.
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April 2023 by shannon hoffman
He warned that there are no tellers just ATMs at this location
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March 2023 by David Meier
I'll give 1 stars to Chase and maybe 3 stars for the branch as I don't think all of this is the branches fault. And with that said, It's not really a bank branch (as there are no tellers) and more of an assistance center. Transactions must go through the machines, but someone is there to assist. Mortgage information and other loan assistance can be had from staff in the offices on site. The phone tree is an endless circle which makes it nearly impossible to speak with someone over the phone. The online scheduler for appointments is clunky and only allows for cookie cutter reasons to schedule. If you have an unusual need and set an appointment you could easily be scheduled with the wrong person with their online tool. There's simply no way to talk to someone at the branch. I've been on hold for over 20 minutes even as I write this review waiting to speak with a human. I probably could have driven to the branch faster although to then be likely turned away and told I need an appointment. Such is life in the modern age unfortunately. So it's all very different than a traditional branch, but we've generally had good experiences (except for the phone situation) with them and they've been helpful when needed even if it does take a lot of effort on the customer's part to get things accomplished (Is not how it should be). BTW - Gave up on hold with the branch after an hour. I called 11 times that day and never was able to speak with a person. People there are friendly enough, but like others have mentioned I am really unsure of the purposes of this building since if they're not going to provide any real, local, customer service then most of what I can do there I can do on the app or website. I am not sure I understand their function.
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November 2022 by Alyssa Yates
If you’re looking to use an ATM. They never work here. Don’t waste your time
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October 2022 by Lydia Walker
Had to stop at this branch for time sensitive help while on vacation before closing on a house. Henry was so fast & efficient, while also being incredibly nice!
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October 2022 by Alex
Absolutely the worst customer service. The phone number is a joke. It only routes to a corporate center. My elderly mother lives in the area and I need to reach a local Chase representative to assist with situations. We have considerable balances, and I was thinking of closing accounts at Bank of America to bring to Chase at this location but given that I cannot reach any representative or bank manager, instead I will close our accounts and take those assets to Bank of America instead. Shame on you Chase branch for not answering your phones.
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August 2022 by Amanda R
They don't even deserve one star. Horrible customer service. They completely lie to their customers and won't release the customer's money when they cash a check. They claim it didn't go through yet and will hold the money for 2 weeks. I verified with my bank (5/3) that Chase bank did take my money from the check I wrote, but they won't give it to the person I wrote the check to. There is plenty of money in my account, but Chase bank claims there isn't any money. I have an electronic image from my bank proving Chase bank already cashed the check. The customer service representative refused to do anything and claimed the check wasn't cashed. Now I have to print out a copy of my bank statement and bring it to chase bank. I will sue if this doesn't get resolved this week.
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August 2022 by Pamela Chapman
Terrible customer service and no tellers at this location. Go to Cortez branch or change to a better bank if you’re in West Bradenton.
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June 2022 by Rick Lewis
A bank branch with no tellers??? What a colossal waste of money to build a building and not staff it.
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May 2022 by Alex Lesyk
Absolutely the worst customer service. The phone number is a joke. It only routes to a corporate center. My elderly mother lives in the area and I need to reach a local Chase representative to assist with situations. We have considerable balances, and I was thinking of closing accounts at Bank of America to bring to Chase at this location but given that I cannot reach any representative or bank manager, instead I will close our accounts and take those assets to Bank of America instead. Shame on you Chase branch for not answering your phones.
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April 2022 by Rick D.
Fraud department dismissed our claim from a merchant in Maimi Florida although we don't live anywhere close to there because a merchant said the charge on our debit card had a chip on the card they used. The crooks used a merchant wallet therefore we had to pay. ??
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February 2022 by Heather Boyko
Most useless bank branch in existence. I went in to get some quarters; I am a chase account holder. There are no tellers just a bunch of people in cubicles and not a single person raised their head to help me or greet me or anything will not be back
