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February 2024 by Kevin Arrant
Good service
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January 2024 by Thomas Cushing
Worst office of AAA I have ever visited for assistance!One of there travel agents were so rude and seemed to have poor knowledge of travel. Lacked customer service skills and I even doubt she has traveled much herself. She basically lied to me and stated that if I had been given any travel brochures in the past to go home and read them,; then to come back to her.I went to your Venice office and the agent was outstanding and knowledgeable, she provided me everything I requested which the Bradenton office stated they couldn’t.I would recommend members to don’t waste their time going to the Manatee Avenue office and go to the Venice office!!
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January 2024 by Gary Samuelson
Its great ive been a member forever i took a trip and used Maps no gps or phone , awsome i got stares getting gas with the map open
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November 2023 by Marlon Landa
Fast usually, depending on situation and driver's choice of course. AAA roadside service is a very important your a member.
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November 2023 by Dianna Sacca
Been a AAA MEMER SINCE 1980 AND for the most part been satisfied up until a day ago when my car died in a shopping center. Called AAA at 9:30am and was told no one could come out until 3pm. That is unacceptable. I found people to help Jumpstart my car and got it to a station for a new battery within 1 hour. Plus it's all automated when you call no live person which is not good if stranded in a remote area. Not very happy about this experience.
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November 2023 by Al Stellabott
THEY TAKE YOUR MONEY, BUT AAA WILL NOT RESPOND TO YOU CALLS OR HELP YOU WITH THE AUTO PROBLEMS, WE HAVE BEEN WAITING FOR @ 1 AND 1/2 DAYS FOR A TOW (GOSPEL) DELAY AFTER DELAY 10 23 23 . FINALLY WE HAVE TO CALL A INDEPENDENT TOW CO THEY CAME OUT IN@ 1 HOUR . IF YOU NEED A RELIABLE TOW TEXT ME OR GO TO GOOGLE.
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November 2023 by Brian Bryant
Response time was very short. Problem was fixed quickly. The attendant polite prompt and professional
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November 2023 by Margaret J.
not a fan over charged we saved over $$$$ when we switch to allstate keep looking
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October 2023 by Bruce M.
I had a flat tire and called AAA, but you have to use their app. The app asked me to enter what I needed but it would not accept the number (1) from my android cell phone, Samsung 20 (Tried 3 times!). Since I was home I used my cell and laptop to get through. (Landline does not work!) FYI, They no longer fix tires. The driver showed up promptly. He told he could only tow my car 5 miles and it would be $40 to go 10 miles. He reluctantly put the spare on and left my tire behind my care. He then drove off not saying a word.. This morning Monday at 11:00 10/19/23, I tried to speak with someone at AAA and you can not get someone on the phone. I tried register a complaint and they force you to enter a zip code and when I did it say AAA does not offer service here..... It has been some time since I contacted them. On my card it says Loyal Member for 26 years, I don't seem to get the simple service I got 26 years ago! & I don't want their Life Insurance, Cruises etc. I want them to fix my car when it brakes down...
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September 2023 by Susan E.
I have been a member of AAA since 2000. Always had great service from them until last year. I was in St. Pete and my F150 broke down. Put in a call to AAA to tow it to my mechanic. I had the long-distance tow in my package. Two days after numerous calls and disappointments, we finally got a tow. Sadly, they would call and say they would be there and either cancel or not show up. We saw tow trucks by the dozens go by(we needed a flatbed) but according to AAA, there were none in our area. Finally, the tow driver that came was from Port Charlotte(he brought a car up) and was the nicest man - said he was never called until we threatened AAA. Just a few days ago, we had a tire blowout on !75 - luckily for us, we were next to an exit and pulled into a gas station. Used the app and notified AAA that we needed a tire change. 20 minutes later a AAA van pulls up. The guy got out and looked at the truck and got a look on his face - was not enthused about servicing our truck, Spent a few minutes trying to remove the lug nuts - said he couldn't do it. Said he would put in a request for a tow to a nearby Tire Kingdom. He did not put a request in. We finally contacted AAA again, a tow truck came, we were taken to Tire Kindom(they were closing), and the wonderful manager had his technician change our tire in less than 5 minutes. AAA cost us 4 hours of time and a missed day out with our new granddaughter. I am seriously thinking of canceling AAA and telling all my friends and family to stay away from them. Shameful service, terrible inconvenience, and downright poor communications. By the way, the tow truck driver was a gem - great service....
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September 2023 by Phil
Good experience here today concerning visa photos.The lack of ability to give me a jpeg was frustrating, but I understand the policy.I hope the results are suitable.The people there were very helpful and honestly went out of their way to help.Theirs was a much better process than some of the other places I have been to.
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September 2023 by carol ann Yenco
Great place to get help for an upcoming trip. Grissel is so helpful and patient. She is Ann asset to AAA.
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September 2023 by Jessica Nehrboss
The lady was super helpful and super kind!
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August 2023 by Mickey Gross
Great place & great staff!! Mary Valentine's help was super great!!!
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July 2023 by Michael Newport
Well I went in to get a hotel room the lady in this department was so nice and helpful I went and got what I needed to get thanks AAA love you .
