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December 2023 by M F.
I know it is Wal Mart but any level of competency would be nice. They are complete idiots over here and they just DO NOT CARE!! They don't care that they are idiots, they don't care that you are waiting, they don't care about providing any customer service or a good customer experience. I don't even want to get started on the idiot that was supposed to move my car into the service bay for new tires. Then multiple times, they called my name telling me the car was ready (no text though) only to have them hand me someone else's keys because it wasn't actually my service that I had paid for.Online, it said they had the tires I wanted. I tried to call multiple times over the course of about 4 days to confirm but no one ever answered the phone. I am sitting here listening to the phone ring right now and no one is making the slightest effort to answer it.Again, I know it is Wal Mart but seriously, a company this big and this prolific can't do better?
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October 2023 by Pastor Robert Andino / Estrella Resplandeciente
Good luck trying to reach them on the phone! The guy that did answer after múltiple tries and days; just put down the phone. I could hear the guy attending other clients and left me waiting almost an hour. I had to personally go to the store 40 min away from my home to ask questions that could have been answered on the phone. I requested a supervisor to complain but he was too busy at the moment.Kudos to Pablo an employee that did help me out and was very courteous.
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October 2023 by Steve Bender
One of the mechanics named Alex had no idea what he was doing. He made me take my own tire off then after he mounted my new tires he just walked off and refused to complete my service. This was AFTER I gave him a tip.
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October 2023 by Melly MelGibson
I'll update when I get his name, but he was rude and was bothered by his job. Every question I asked his answer was "Go Online" or "Do it online," he was more concerned with his cell phone than doing his job. Also, he was selective about who he wanted to help. No one there wanted to help. Meanwhile, there's a man in automotive with a giant backpack stealing, and no one notices him.
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September 2023 by maria o
Very disappointing service. I got here at 7:10, needed to get all 4 tires changed. By 9:40 they tell me they only have 3 tires and they’re different from each other, different prices from what I had placed the order for. So they don’t even check what they have in store before you proceed with the service. The cashier is doing multiple things at the same time and won’t give you the right answers, lacks patience and raises his voice when you call them out. The environment is very disorganized and there’s definitely lack of interest in helping customers. Heard upset customers coming back in to complain about their service, no help provided. Definitely not coming back, unfortunately.Service: Tires
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September 2023 by Maxwell Lorow
Tire had a slow leak. Dropped car off before 8am. Gentleman calls me saying he fixed the leak on the passenger side. Told him drivers side is where the leak is. 4 hours pass and no update. I called four times and was hung up on three times and told to wait one time with no response. I showed up later and they say they cancelled the order because the leak is in two places on the side. The young lady says they don’t sell my type of tire. I check the pressure. Someone put over 70lbs of pressure in the tire. Took the car somewhere else and they fixed the leak that was not on the side.
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September 2023 by Efrain Orsini Sr
Oil change is great always get synthetic. Price is just right. Service no complaints.
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August 2023 by Aaron Challancin
Went in for a simple oil change. The service was faster than I expected. The car was in and out in about 30 min after check-in. The longest wait was checking-in, over 15 min in line. So that totals my visit to nearly an hour wait. It's a shame we can't schedule appointments.
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August 2023 by Kyle Reeder
It was not a good experience. I went in to get my battery swapped out, I did it myself. The lady at the counter told me she could not refund me my $12 for the core swap out as the receipt was wet and the barcode reader could not read it because of this. I tried offering different solutions based on what made sense, such as trying manual entry or asking an employee for assistance. The employee stated there was nothing she could do, at which point I ended up asking for a manager who was able to refund me the $12. The issue wasn't over the $12 as I just spent $150 for a battery, it was just the principle of giving up without seeking additional solutions, I know it's Walmart people will say, but we have to do better by people.
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August 2023 by Lisa Bradshaw
Not very nice at all. Very slow service. I just had a tire patch and was told it wouldn't take more than an hour so I told them I would go grocery shopping while I waited. 2 hours and 20 minutes later, they still hadn't taken my car back to start the service. So all my groceries sat there getting warm and melting. Eventually, I just had to ask for the key back and leave.
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August 2023 by Samieko Fisher
Needed new tires and came after 5p. Guy at desk said service was closed only appointment only. I'm good with the process if that's their system but just disappointed with the customer service. He showed no cared. As if he was saying we can't help you figure it out.
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June 2023 by David Pop Tomov
Made an appointment a day ahead for an oil change for 12 noon. I came here at 11:45am today and they told me they don’t take appointments for oil change… I said ok fine. They changed the tires on 10 cars that came after me and I’m still waiting here for the oil change. It’s been 3hrs already and they still didn’t even start working on my car… what a mess.Service: Oil change
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June 2023 by KEVIN SOOKRAM
Make an appointment- this will allow for speedy service. These guys out at Walmart in boynton are good. They will take good care of your vehicle. They took good care of mine. Had 2 tires replaced mounted and balanced
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May 2023 by Thomas David
I went 5 days ago to the store for oil change, transmission oil change, radiator flesh, clean injection system and to replace one TPMS. Since it going to take long wait times, I made an appointment for today. I explained same thing to the girl at the register and gave her the key 2 1/2 an hour later I got the text,your car is ready.. I went to the counter they only charge me $55.75. Last week they gave me an estimate for $178+. When I asked the guy told me they only changed engine oil. I wasted my whole day for nothing. I never ever go that place again. They don’t care. Take it or leave it. That’s the attitude they haveServices: General repairs & maintenance
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May 2023 by Donna Carvalho
The worst customer service I ever experienced, waited 4 hrs for oil change, also wanted tire rotation but they never did cause I wasn’t waiting another hour for that, they ignored me when I asked why my car was the last when I was the first! They talked their language that I didn’t understand! Very rude!Service: Oil change