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January 2024 by Venus
This Pharmacy is the worst! You wait your time on the queue it’s tell you how many people are ahead you wait like 20 min for your turn then it rings and rings they pick up put you back on hold they did this 4 x picked up the phone slammed it back on hold total of 40 min and they didn’t pick up! That’s disgusting customer service slamming the phone without checking on the patient
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September 2023 by Geri Finkelstein
The customer service in the pharmacy department on Lyons Road is sadly lacking.
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September 2023 by Eileen W.
my mom scheduled vaccinations appointment for 1:00 pm and no other appointments we're waiting. They kept us waiting 40min. They don't follow their appointment schedule.
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May 2023 by Anthony Catapano
Truly some of the worst customer service and telephone service in a pharmacy that I have experienced. If you have another location that is close enough for you try not to come here it will be frustrating.
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May 2023 by Janette M.
I hate to give this place a one but it needs to be a zero. The web always tells me my medications are ready so to be sure I wait a day or two. I go in and guess what there is nothing ready. Then I get the third degree who told you your medicine was ready? Now everyone is fairly pleasant but after waiting on line for one half hour to hour I am not pleasant. There is a shortage of qualified help. I know this is a universal issue. Prices are high I pay for some medications over $400. I used to work as a critical care nurse for 43 years I try very hard to be patient. But when I am told we have to wait a day or two for Medicare to give approval I want to scream it's not the pharmacy fault it's the system.
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April 2023 by Simona Shubov
If you get your prescription called in be prepared to stand over them and babysit them for 60 plus minutes if there are any issues. My doctor called in a prescription and they did not follow up when the instructions were unclear. I called the doctor and she called immediately after to clear up confusion they put her on hold for 15 as I sat there.
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April 2023 by Emily Wiskoff
The labcorp services in this Walgreens are great. Rina in the lab is amazing! Thanks
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February 2023 by Joseph S.
Staff knowledgeable and have a good attitude towards customers*.. I had left the pharmacy dept. went somewhere else. But that was worse.. I. Hope they will be able to keep me..
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January 2023 by Sandra Moreno
What a poor service!!! I order online for pick up and they gave me a pack of gloves that was opened!!!!You can't trust the service.I called the manager Mary, and she said that I was welcome to come back and exchanged, if I had the time for it I wouldn't buy online, right?She didn't agree with me that the employee should be more trained and corrected on the matter.That's just ridiculous!!!
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July 2022 by Mauricio F.
Pharmacy personnel are rarely helpful. They definitely don't know what customer service is.
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June 2022 by Paul K
The worst customer service I've ever experienced at ANY Walgreens. Phones ring off the hook, pharmacy rarely answers calls in less than 20 mins holding time, and employees (particularly in pharmacy) are downright rude. I've spoke with store management who are very pleasant, but improvements are not made. Time to switch to CVS! 6/17/22
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June 2022 by TRUE KING
MY NAME IS RICHARD, I CAME HERE TO PICK UP ANTIBIOTICS TODAY AND A LADY NAMED HEATHER WAS VERY RUDE, AND SEEM AS IF SHE DON’T WANT TO WORK TODAY AS SHE GAVE ME ATTITUDE TELLING ME SHE IS COVERING FOR SOMEONE AND DONT HAVE TO FILL MY PRESCRIPTION WHICH SHE DID NOT VERY RUDE LADY AND WILL GO TO PUBLIX FROM NOW ON I REFUSE TO GIVE WALGREENS ANYMORE OF MY BUSINESS
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June 2022 by John S.
Worst location ever! They need a new store GM and to clean house. They forget orders, have horrible customer service... Just awful!!
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April 2022 by Omri Michaelov
What can I say unprofessional Scott is the only human being the rest are bitter and angry from all the abuse from customers. And from walgreens which makes them work crazy hours. That made these probably happy excited to work in there field to what u see today so sad what this world does to our dreams. But at the same time if they were more professional they would get more respect don't be a part of the problem rise above it and be better. I love all of u and appreciate what u do. I'm only trying to get meds for my mom with stage 4 canc to help with her pain. Please understand there under alot of stress. But I am toooo. Let's help each other and be better then the ladder. Love u everyone.Have a beautiful day.
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February 2022 by Kik K.
It's not different from another Walgreens but this one is always clean and person who work there is very nice and polite. I never have any problem there.
