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September 2023 by Eileen W.
my mom scheduled vaccinations appointment for 1:00 pm and no other appointments we're waiting. They kept us waiting 40min. They don't follow their appointment schedule.
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May 2023 by Janette M.
I hate to give this place a one but it needs to be a zero. The web always tells me my medications are ready so to be sure I wait a day or two. I go in and guess what there is nothing ready. Then I get the third degree who told you your medicine was ready? Now everyone is fairly pleasant but after waiting on line for one half hour to hour I am not pleasant. There is a shortage of qualified help. I know this is a universal issue. Prices are high I pay for some medications over $400. I used to work as a critical care nurse for 43 years I try very hard to be patient. But when I am told we have to wait a day or two for Medicare to give approval I want to scream it's not the pharmacy fault it's the system.
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April 2023 by Jay D
I just came in for a covid booster. One I had an appt for. The facility ran out. Nice to know after an appt was made. But what ticked me off is that the girl at the consultation line (young black girl) was super nice. I asked did they know of any locations that may have had any. She asked I believe who was a pharmacist (older white lady), I believe she called her Pat of she knew any and she was so rude in her response. “i dont know”. In my experience, as a healthcare worker, a APRN, I try to go above and beyond and cordial with my patients. She could have said we can call or even we dont have that info but you can call the closer ones nicely and even gave eye contact. Just nasty
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February 2023 by Joseph S.
Staff knowledgeable and have a good attitude towards customers*.. I had left the pharmacy dept. went somewhere else. But that was worse.. I. Hope they will be able to keep me..
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December 2022 by Kathi C.
Just plain ridiculous. Worst customer service, and disgusting inside. 5 plus years of horrible reviews, yet still no change...
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July 2022 by Mauricio F.
Pharmacy personnel are rarely helpful. They definitely don't know what customer service is.
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June 2022 by John S.
Worst location ever! They need a new store GM and to clean house. They forget orders, have horrible customer service... Just awful!!
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February 2022 by Kik K.
It's not different from another Walgreens but this one is always clean and person who work there is very nice and polite. I never have any problem there.
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January 2022 by first last
pitiful customer service in pharmacy
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January 2022 by Paula L.
It is OUTRAGEOUS that as of 1/8/22 Walgreens is not following current CDC Guidelines and is refusing to give Pfizer boosters unless the last dose was given 6 months ago. The guideline is 5 months - not 6. My 15-year-old was just turned away for her scheduled booster. The pharmacy manager was rude and combative. 5 minutes after we left, I received a text alert stating that the vaccine was "completed" meaning Walgreens is likely billing my insurance company for a vaccine they refused to administer. I will no longer give my business to this store.
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December 2021 by Josh B.
Took a whole hour just to get my shot that I had an appointment for. Currently still sitting here waiting, had some time to spare so I thought I'd write this.
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September 2021 by Gladys A.
I can't believe these people are sooooo irresponsible, they lost my freaking test results and act like it's nothing. I'll never go back to that place again
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August 2021 by Lorenzo C.
I selected 1 star because I cannot give 0.1 of a star. On Aug 25, 2021, I was on hold for the pharmacy for 35 mins going through various phases of their automated phone system. At about 30 mins, someone picked up and said "pharmacy, please hold" without actually giving me a chance to object/agree. I waited out the rest of my call until the system hung up on me. I called back and asked the automated system to connect me to a manager. After going through 2 people (who were not the manager) and several wait states, I finally spoke with the manager. I now have over 40 minutes into this activity. after speaking with the manager, I now understand why the dynamics at the store are so poor related to customer service. The manager's suggestion, after complaining about how busy they are, is to next time hang up and call back another time. The staff, service and customer treatment is ALWAYS a reflection of what the management portrays and allows. In this case poor management attitudes, poor customer service.
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February 2021 by Rhenne Leon
I've been living in Palm Beach County in South Florida for two decades - at least. The Walgreens Pharmacy on Lyons Road just south of Boynton Beach Blvd. is the worst Walgreens - I have ever been to. They have mixed up my prescriptions and given me someone's RX with the same last name - they are not paying attention. The Pharmacist Jonathan has a very cavalier attitude and takes no responsibility for his errors or the total chaos of the pharmacy. Here's my advise: If you need a pharmacy in this area don't go to this one. Publix is much better!
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December 2020 by Emma V.
The Karen at the register makes you want to not bother coming here. They need to train their employees to be more polite to their customers if they're young adults or adults. It's crazy how much disrespect my boyfriend and I receive from these cashiers because they don't know how to actually speak to customers. Retrain please or hire professional adults. Not retired,old, mean ones. Whoever is working the register this morning needs to go home and try again tomorrow