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February 2024 by N H
Always out of stock, they never advise you of the out of stock medications prior to taking the hardcopy prescription and then they give you an attitude with an eye roll when you come to pick up your orders. The pharmacy techs are highly unprofessional and need to be trained on customer service. I will be transferring back to Publix now that there’s a drive thru close by.
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November 2023 by Kirsten Emily
As a medical office administrator I received a horrendous display of customer service today. I spoke with someone at the pharmacy today, assuming it was the pharmacist on staff. She kept me on speaker phone and typed away in my ear as well as giving me plain yes or no answers to questions that should have been answered with actual sentences. As someone that works in health care I strive to always help the patient. I will help the patient get the treatment and medications that they deserve and need to survive. I can confidently say that this pharmacist does not care about humans and probably shouldn't work in this field. Do yourself a favor and make sure you pick a pharmacy that cares.
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November 2023 by Brian L.
If you were on your death bed waiting for a prescription, just pass away. I've had the worst sinus infection, and cough. My doctor sent in my prescription Thursday afternoon, around 12:15, called around 3:00 to see if I could pick it up and the pharmacy couldn't find the prescription, told me to call my doctor and just hung up. Called back and a new person found it, but said they were waiting on one and to wait until tomorrow morning because they are closing soon and don't have it to fill. Next day, called at 10:00, same excuse were still filling your nasal spray. 12:00, spoke with Oneika, we're working on it still, we have to fill it. why is it taking 24 hours to fill a nasal spray that comes prefilled? They should be ashamed at this location, the company needs to hire reps that actually want to have a job.
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October 2023 by Gary Maresca
Pharmacy is a complete waste of time to deal with them. after receiving text message that they need a refill from the doctor, a week later they told me to call the doctor myself. Always a long wait and I would suggest going to any other pharmacy that this one
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February 2023 by Kayla B.
Worst wall greens, rude unprofessional pharmacy staff don't even bother scheduling a Covid test here-it took a total of 40 minutes to get my test completed even though I had scheduled it in advance. When I came in to ask if there was anything they could do because I scheduled my appointment 40 minutes prior they told me I just have to wait and were extremely rude and sarcastic. Then when I finally get to the window staff ignored me for another 10 minutes. After being in healthcare for a number of years I can say some people should not choose health care if they lack all empathy for their patients. Some of the pharmacy staff today should strongly consider another line of work, when you're miserable and hate your job it shows and in turn reflects negatively on the corporation. Do better.
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February 2023 by Deborah Schneider Ball
Rudest pharmacy employees! Good by Walgreens
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January 2023 by Clarens F.
This Walgreens has the worst pharmacy ever. They never pick up the phone. I've been on hold for hours. I went in the store and the pharmacy techs back there were having a blast and no one is in line. I purposely called while I was there to see if my phone was having problems connecting. One guy picked up the phone and immediately put it on hold and then carried on with the conversation with the staff. The new pharmacist is also very rude.
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January 2023 by Lucia D.
Photo department got it right today. Thank you thank you I needed this asap to put it on a cake.
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December 2022 by Melissa Pizzo
Pharmacy never answers the phonw
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December 2022 by Nicki V.
Absolutely horrible horrible service at the address 399 Congress Walgreens. The pharmacy literally hung up the phone on me while I was explaining my situation at the drive thru. One of those people where once given power, they just go way over board to abuse it. Shame on him, hope he knew how he ruined my entire day. And I'm already stressed out as being a nursing student here in Florida from another state.
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November 2022 by Turquoise ..
Absolutely the worst experiences ever! And it is every single time. They never email the correct information, they keep sending me emails about a prescription that I filled weeks ago, and it is literally impossible to get in touch with the pharmacy by phone. I must get in the car and drive there. And waiting outside by the drive thru is grueling. They ignore you. So sometimes I actually call the store manager while I am in the car and remind them that there are 4 cars waiting for drive thru service. And the pharmacy people already see us! If you do ask to speak to a manager, make sure you ask if they are the manager, because they say they are but they aren't. So you have to park the car, get out and get on line in the store. They never send messages anymore that the prescriptions are ready and send other messages that are incorrect. I call the doctor to tell them to send the prescription and they say that they sent it twice! It is such an awful nightmare.
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October 2022 by Kai V.
Worst pharmacy. Staffs Attitude incompetent. Can't expect much in da hood neighborhood. Just move to different Walgreens west side of town nicer
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October 2022 by Vincent A.
I wish there were a way to leave negative stars but I don't think even a negative number exists that's low enough to rate this pharmacy. The way the people who work at this pharmacy treat their guests is nothing short of malicious. I have been going to this pharmacy for nearly 2 & a half years & I have never not once had an even close-to decent experience. Every time you call this pharmacy you can expect a 45 minute hold & when someone finally does answer, they treat you as if you're yelling at them & they start getting extremely defensive even when you're just asking a question about your medication. Pharmacists are supposed to be people you can trust. It is not uncommon for people to take medication every single day. So uncommon that I even take 2 different medications every single day. These medications are the reason I am surviving. You'd think the people providing them to me would treat me like they care considering they're technically saving my life each month & I definitely treat them like heroes for doing so. I do not understand why everyone who works at this pharmacy is so unprofessional & so angry & rude but I cannot wait to move out of Boynton Beach so I can get my medication elsewhere. Everyone who works at this pharmacy is so mean!!!!
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September 2022 by Gavin Siegel
Seriously the worst pharmacy ever. I had an emergency I needed help with after being discharged from the hospital. They had me on hold for 35 min and still counting. Never going back to this pharmacy again.
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September 2022 by Layne P.
Lost my COVID vaccine card. Called ahead in advance to see if I could pick up a copy of it from them. They told me yes. Upon arrival lady in pharmacy was extremely rude. She told me, "YOU CAN NOT BE LOSING THESE" and "YOU NEED TO MAKE SURE YOU DON'T LOSE THIS CARD AGAIN", as she slammed her fist on the counter and rolled her eyes. I was a bit taken back that I was getting literally YELLED at by an employee about this. But whatever. A quick google search will tell you that it isn't a big deal to lose a COVID card. She had trouble getting my info pulled up and she mentioned this again. For a third time... she told me I need to be more responsible. This time she added that I was "wasting her time and I was taking time away from the patience's". First of all, I have never lost my card before this. This was the first time. Second, I don't need a life lesson. Mistakes happen. I work a real job traveling and I misplaced my card. After rolling her eyes a handful of times and asking for my birth day 4 different times... she finally got it pulled up. Then she proceeds to tell me that there is no card on file. After rolling her eyes AGAIN when I tell her they confirmed they have my card on file when I called, she told me "THERE IS NOTHING I CAN DO. YOU'RE GONNA HAVE TO CALL THE FL DEPARTMENT OF HEALTH". I knew this was a lie. Walgreens is legally required to keep all data like that on file. I then went to another Walgreens down the street. Guy printed my card there told me that it is super easy. He explained to me that it should be a 2 second process. Here's why I will not be going to Walgreens in the future. Learn how to treat people. I don't care if you are having a rough day. If I treated people like that at my job, I would be fired immediately. Learn how to do your job and most importantly.... Learn some respect. I will be showing up to grab her name to publish under this. She is a real joy!