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January 2024 by Veronica Daws
I walked into the store today for help w/phone. John waited on me immediately and resolved what problem said he could very quickly. And recommended something something for me that would save money on my bill. The store is neat and clean . The store employees are friendly. I will definitely be back if I need more help. Thank you boynton verizon
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January 2024 by Carolina Duncan
I have been a Verizon customer since they took over Metro Call. During a service visit at the Boynton Beach location I was brought to tears due to the lack of customers service skill from a customer service team representative (Vincent) who lied and said he was a manager. Vincent was not receptive nor knowledgeable of any issues that I was having at the time. Joseph whom is also a team member came and gave me a hug and assured me that it will be okay. For any customer to be treated the way Vincent treated me was unacceptable…. Hello NEW iPhone 15 from AT&T. :)
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January 2024 by Jose M
Adis, (I think that's how you spell his name) is amazing. Juggling multiple customers on one hand, while on the other taking on the Karen's of the store. Lady came in and started cussing him and the customers out for having to wait like everyone else, and he handled it so professionally I look up to him. The store is blessed to have great customer service, this is the place to come!!!
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January 2024 by James Scott
The representative was very professional, take the time to gave us all the information for the business plans and the equipment S23 Ultra, my partner took the service and she was also very happy about the service and the welcome with Verizon business
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January 2024 by James Zulker
Very informative workers
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January 2024 by Lee Syrop
Not happy with my experience at Verison. I am an Xfinity wireless customer and Xfinity uses Verison's network for their transmission. I went to Verizon to let them know there is a huge dead spot at the NE corner of Boynton Beach Blvd and Jog Rd. They couldn't have been less interested. They said I had to call Xfinity. Unfortunately, Customer Service is subpar at too many businesses today. When I find a business that provides good customer service - I post that here too!!
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December 2023 by J Wilson
Worst experience
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December 2023 by Laura Murphy
Fast service
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November 2023 by Rita delong
Do not go here. Joseph the so called specialist is very rude. He definitely does not specialize in customer service. I'm taking my mom now to Xfinity where they are awesome.
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September 2023 by Alex Gamez
You can always count on Verizon employees to change or add something to your account without your knowledge. On this particular day for me, it was Brandon. From the get go Brandon was professional and seemed like he knew what he was doing. I came in to upgrade one of my lines to a new iPhone 14PM and then add the old device as a new line BYOD. Nothing more, nothing less.As the transaction continued, I could tell Verizon had changed some things. First, I was informed that there is a new $29 fee called “Setup & Go” that is mandated to be added to every customer who purchases a new phone (or so I thought). Cool, not a problem, I said. I know a sales rep’s time is money so I didn’t question the fee. Little did I know, that it is optional. A quick Google search as soon as I got home revealed that; it was now late so I decided I’d call customer service in the morning to see if it could be refunded or added as a credit to the next bill. A $29 fee is not a big deal to me, it’s just the lying to my face that I did not like on the store rep’s part. It took 3 different CS reps but finally the last one said that in fact it is an optional service and if I walked out with the phone still sealed as I did, then I should’ve never been charged. She applied the fee as a credit to my next bill.Secondly, I wanted the old device (iPhone XR) to be added as a new line with the most inexpensive plan. I needed it added on to the account for my business calls and that’s it; data really was not a concern for this line. Brandon offered the Unlimited Welcome plan and explained what it comes with for only $25/m. It seemed like a good choice so I agreed to that plan.Unbeknown to me, the new line was put on the Unlimited Plus for $45/m. This I discovered on My Verizon app. It was an easy fix that I was able to do on my own. I changed it to the plan I originally asked for.And lastly, my next bill preview was showing a change in my multi-device protection cost. For months I have been paying the same amount for 6 phone lines. Then the day I come in to upgrade a line and add a new line, it jumps $40. This had to be a mistake so I called CS once again. The rep took some time to look into it and then came back and assured me it would be the same account level amount I was paying originally. I was advised to keep an eye out for the next bill and to call back if it was not the correct amount. I’m not sure if this was a system glitch or a change to the insurance plan, but I will definitely be checking statements more often.Honesty and transparency has always been what I’ve come to expect from Verizon over the years. Unfortunately, this occasion was not so.
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September 2023 by J A
Went in to the Corporate store where I purchased my equipment on March 31, 2023 because screen protector on phone was cracked. After talking the person into looking up my account because I did not know what brand cover they sold me & put on my phone, he then said it was a “Zagg” & that I would have to register this product on my own. Went home, looked thru my invoice from March 31 to get exact name of screen protector, which was then not listed on Zaggs site. Finally got them on the phone, they researched & said that is NOT a Zagg product but is an Otterbox product(after2 hours). Went back to the corporate store, they again looked it up said I would have to register this product or they could sell me a new Belkin cover because that is what was in stock for $60 which was more than I paid for my original one. Verizon offered no apology or discount. I left, called Otterbox, after being on hold 40 minutes, never registered my cracked cover, told them my story & magic, for $20 s&h Otterbox is sending me 2 new screen protectors. Verizon offers terrible customer service!
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July 2023 by Clovis Santana
Very disappointed went in the store to buy the last credit card reader they had on the shelf with a tag price 19.99, and i was waiting on a worker to come, and when he came to check the price and went out to the back and told me he was not able to sell it for the shelf price and told me the manager asked him to take the item off the shelf and priced it for over double the price that was labeled.
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May 2023 by Naomi Mazin
I had a wonderful experience at this Verizon store. Felix was so helpful and patient with both me and my husband. We got 2 new phones and an ipad. HE spent as much time as we needed and when I went back with a question was so pleasant. Would highly recommend
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April 2023 by jay allen
ordered a samsung watch at 12pm. site says 2 hours to process. 5 hours later. no notifications, no watch. canceled my order. how can it take 5 hours to get a watch from the back and have it up front for a customer? this isnt phones for a family of 5. its 1 watch ordered at 11:50 am. 503pm now. NOTHING.
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April 2023 by Subway Subway
I ve been looking to expand my business in south Florida, and been taking advantage of the business promotions they have been running. I will no longer do business with Verizon, this man made me feel so horrible that i cannot and wont go back.