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March 2024 by Dale Gary
Mattress Firm has everything you ever need to have the best nights’s sleep! The sleep Expert Francena was not only very helpful and accommodating - she was very knowledgeable about which mattress would be suitable! It was a great experience and would recommend that store for anyone interested in buying a mattress !
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March 2024 by Nani Sanchez
Great customer service
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March 2024 by Jan Millhauser
Francina my sales person was knowledgeable, efficient, patient and extremely helpful. You’ll be very happy using mattress firm, especially if you have Francina as your sales person.
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March 2024 by N W
Francena was very personable yet professional. She allowed me to go thru the Mattress buying process without being pushy and gave A plus in customer service. She took the time to listen and ensured I was happy with my purchase following up with me and making herself available for questions and concerns. Very happy with my experience!
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March 2024 by Cynthia Blanco
I was in search of a new mattress and a friend referred me to Francena in the Boynton Beach, FL Store. From the moment I walked into the store, she was incredibly welcoming, setting the tone for a fantastic shopping experience. What stood out the most was her patience and willingness to answer all my questions, no matter how trivial they seemed. I didn’t feel rushed and felt nervous of making the wrong choice.Thanks to Francena, I left the store not only with the perfect mattress for my needs, but also with a deep appreciation for the kind of exceptional customer service that she provided.It’s employees like her that turn a routine shopping trip into a delightful experience, especially during these hard times. I highly recommend Francena to anyone in search of not just a mattress, but genuinely helpful and pleasant buying journey.Kudos to Francena for her outstanding service. It’s clear she takes great pride in her work and the company she works for, and it truly makes a difference.
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March 2024 by donna J gray
Francena has been easy to deal with and very knowledgeable. We had to do this purchase by phone because we have not moved to Florida yet and she has made everything go smoothly for us. We stopped by while we were in Florida and let her know what products we needed and she held onto the information til we got a date we needed them delivered and then we finalized the purchase. She is a very nice lady also.
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March 2024 by John Stewart
Francena at the Boynton Beach store was very friendly, helpful, patient and knowledgeable. She also seemed very trustworthy and honest. We had a great shopping experience. The store also had a nice merchandise selection.
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March 2024 by Ana
I chose this store because of the great reviews I read online and I’m so happy I did. I needed to get an adjustable base bed for my mom. Francena, our sleep expert, listened to our needs and was on point with the bed she recommended. Right away my mom loved the bed, the head of the bed raises which is great for her acid reflux and the legs also raise which will help with circulation. I came in thinking these types of beds would cost a fortune but they are actually quite affordable and the quality is amazing. They offer quick delivery, 120 night sleep trial and a low price guarantee. I cannot thank Francena enough for her help, she was so caring and understanding as well as knowledgeable. It was such a pleasure to meet her. Please make sure to ask for her when you go there, I know I will next time we are in need of a bed.
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March 2024 by Brenda Scott
My experience was very pleasant. Sleep expert Francena Mitchell was excellent. She was knowledgeable and patient and personable. I was successful in finding the right mattress for me. Therefore it was a successful transaction. I highly commend her. She is an asset to your company.
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March 2024 by Matthew
Horrible store doesn't honor Warranty and when they send drivers to your house they curse out your disabled mother, Avoid at all cost - see you in court
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March 2024 by Romene Henrice Bailey
I came in last night with my fiancé to purchase a mattress set. I must say Albert was amazing. he was both charismatic and patient. He worked with us and we ended up finding a mattress to suit our needs. I would recommend this branch to anyone and please see Albert.
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March 2024 by Nancy Stearns
Francina was very helpful and made shopping here a great experience. She went out of her way to take care of my needs.
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March 2024 by Brittney falls
Ray Cardullo was the best most knowledgeable sales representative!!! This is the second mattress and bed frame bought and will continue to go back directly to him! The sheets and pillows he recommended were awesome as well!!
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March 2024 by Michelle “LilLadey27” Perez
Francena is amazing! She immediately greeted us, and started to work her magic. Getting to know my husband and I and our sleep habits and preferences. After taking the sleep survey, she showed us a couple of options that best suited our needs. She made recommendations and gave us her opinions about certain options that were available to us. She stayed within our price range and we didn’t feel haggled or harassed to purchase something we didn’t like or couldn’t afford. She was a god send! And I can’t wait til our new bed set arrives!!!
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February 2024 by Osalama Lakem
Horrible store charged me for 2 beds took 5 months to correct and they act like toddlers when CALLED save your money shop elsewhere
