Macy's is an iconic department store offering a first class selection of top fashion brands, shoes, clothing, housewares, gifts, and furniture. Some customers report outstanding service from highly experienced and patient associates, with sales on certain floors being really good and employees having improved. However, other experiences note that the place can feel a little depressing and okay at best, with some feeling the store has changed and now carries a lot of junk. Specific criticisms include a lack of affordable items like bags, lazy employees, and very unflattering fluorescent lighting in the dressing rooms that discourages purchases. While some shoppers have loved it for years, others have been disappointed by not finding what they were looking for.
