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July 2024 by Juanita Peniche
I recently had a very disappointing experience at this location store due to the conduct of the store manager, Aida. Her attitude was unprofessional, and her customer service skills were severely lacking. She was rude and treated customers poorly, which is unacceptable for someone in her position. It's concerning that someone with such a demeanor is in charge of receiving donations and interacting with the public. This experience has made me reconsider supporting this location in the future.
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July 2024 by Greg Dermksian
Easy drop off for my donations, but a very long line and limited help
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December 2023 by Andrea U.
Goodwill makes it so easy to drop off a donation. I just drive up into the bay sort my items into appropriate bins and I'm even offered a receipt. It couldn't be easier to donate housewares, clothing, tchotchkes and stuff that somebody else can use.
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December 2023 by Imogene Harsip
Donating was easy - parking not where gps said it was for donations
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October 2023 by Diana F.
The store smelled bad like dampness and mold. The items were dirty. I wouldn't buy anything from here.
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October 2023 by Jayson C.
Anti American or I'm I crazy?. Read till the end, please let me know if I'm wrong!. Tell me if you don't agree. I can not say any good things any more, I used to love this place, hardcore love. It no longer is even passable, prices are high, quality of goods is very poor and contrary to advertisement playing every 10 mins, "1000's of item do not come out daily", just come in and look at the mostly empty shelves. Pricers over price everything and the lowest quality merchandise comes out every few hours at a time, one cart at a time, like how long does it take 3 people to price a cart?. Specially when 90% of what they put out are platic cups, mugs, vases, plates, forks and the same unwanted item the other stores just don't want, all cups are the same price, all plastics are the same price, yet takes hrs to process a cart. Today a customer asked manager to "volunteer and help the process to move faster". I commented regarding the situation, saying "that would not be good for employees if someone just came and actually got simple things done in an efficient matter, as that would put pressure on them to produce more". Moments later, Mr Edwin the new Manager came out, pulled me to the side and strongly but politely said that I was not allow to make negative comments in the store about the store, I politely disagree and told him it was "My God give right as a human of the free world to express my opinion verbally any time and any place I choose to, as per the US constitution" he disagreed, at which point I decided to back down and not cause a sceen, I will continue to shop for the reminder of my paid GW membership and not ever come back to a store or support a company that intimidates people not to express their views or concerns, as I told him, I will no longer talk about it with 1 customer, or others at the store, I will go online and write my concerns there, he responded with, "yeah, you do that". So here I am, posting my concerns and views, because I been told not to talk negative about what I see, I been negated my freedom of speech. That has put the cherry on top of the GW cake. I will hold my wording while at the store, but will never forget this day in my life, in a free country, the U.S. of A. Ps, there have been some amazing employees at this store that have always shined, Mr. Derick who is always working, cleaning, pricing and caring about GW. And Mrs Brenda, such a nice woman, always smiling, being nice to people and legitimately concerned about helping people. There are others, but those 2 should be the model for the type of employee any company should wish they were lucky to have. Ok, that's that back to shopping, it's 50% day off and I'm hoping to take home more than a belt, a hat and knife sharperner for my kitchen, I been here 3 hrs and these are my treasures.
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October 2023 by Elaine Vullemier
Always find something here. People who work here are really nice.
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August 2023 by Jay C.
We've been frequent donors to Goodwill Industries Boynton Beach, and our experiences have been generally seamless. However, on this recent visit, we encountered a minor hiccup. We arrived with three bags of clothes and a few lightweight furniture pieces, only to find the driveway blocked. After some clarification, we learned that they were only accepting two bags per customer. It appears they are facing challenges due to the abundance of items and a shortage of helpers to sort through the donations. While this limitation was a bit unexpected, we understand the situation they are facing and empathize with their efforts to manage the influx of donations. It would be great if they could acquire more assistance to ensure smoother operations. Nonetheless, we appreciate Goodwill Industries Boynton Beach for the positive impact they make in the community and their commitment to providing opportunities for others. Despite the slight inconvenience, we will continue to donate here, knowing that our contributions are supporting a worthy cause. Goodwill Industries Boynton Beach remains a valuable organization, and we commend their efforts to create positive change. We hope they can overcome the challenges they currently face and continue their mission to improve the lives of others.
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July 2023 by Holly R.
Very easy drop-off area in the back. They give you a digital receipt if you want it. I have never shopped here.
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July 2023 by MikSchlag
Good place to go...anytime! Worth the trip. Rarely do I go without buying a few things!
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June 2023 by Jan B.
Pleasant experience. Fast, easy drop off under a covered area with lots of help. Assistant said they need clothes.
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June 2023 by Kevin
Friendly staff, well organized stock of ever changing stock of gently used clothing, housewares, electricals and ???.
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March 2023 by Casey Hulfachor
They organize their clothes by color or not at all. Makes finding anything impossible. Poor brick brac area too.
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March 2022 by Jonathan Soave
It’s okay :) I don’t understand why they have a bunch of bells hanging from the door so you get startled as soon as you walk in. Must drive the employees crazy listening to that all day
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December 2021 by Ariel W.
Goodwill was founded in 1902 by Boston Minister, Reverend Edgar J. Helms who took donations from wealthy Bostonians and hired people who were poor and who could fix the items. The items were then given to the people who worked on them or were resold. Goodwill's philosophy is "a hand up, not a hand out". Today Goodwill has become a $5 billion nonprofit organization that provides job training, employment, and community programs for people who have disabilities that might prevent them from getting a job on their own. They are also keeping millions of pounds of items out of landfills every year. I brake for thrift. While shopping in Boynton I spotted the sign for this Goodwill and stopped to check it out. It is located in a shopping plaza but the entrance is kind of hidden around a corner. The store is dark without windows and has a musty smell. It feels like being in a warehouse. While I have noticed many Goodwills are upping their game to be cleaner and brighter this is definitely not the case here. Things were organized but I saw merchandise that was dirty and worn and should have been tossed out, Still there were some bargains to be had. I saw two small statues with a $50 price tag marked down to $4.99. I looked around a bit and was out of there empty handed. The checkout line was long so people were buying. In my opinion, there are definitely better Goodwills and better thrift stores around.
