Genesis Community Health: Boynton Beach Medical

Medical Labs
Hours: Genesis Community Health: Boynton Beach Medical is a Federally Qualified Community Health Center that accepts all patients regardless of income or insurance. It provides a wide range of services including annual check-ups, sick visits, preventative care, and chronic disease management through medical doctors, family nurse practitioners, and support staff. The practice also offers OB/GYN, dental, and behavioral health specialties. Reviews indicate the medical professionals, including doctors, physician assistants, and medical assistants, are very nice, helpful, caring, knowledgeable, and professional. One doctor is specifically highlighted as exceptional, caring, a good listener, and optimistic. The triage and community outreach staff member is also noted as efficient and relatable. Some administrative staff members are praised as kind, patient, helpful, pleasant, and going above and beyond. However, there are noted challenges with administrative operations. Making an appointment by phone or receiving a callback is reported to be nearly impossible, with phones often going unanswered. Some patients experience long wait times, sometimes an hour past their appointment. The telehealth platform is described as intermittently glitchy. As a federally qualified health center serving a wide range of patients, some indirect hiccups are acknowledged, such as staff-to-patient ratios and newer support staff. The overall experience can depend on the energy a patient brings. Despite these administrative difficulties, the clinical care from the doctors and medical staff receives consistent praise.

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1. Boynton Beach, Florida