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October 2023 by Alex Henry
I usually go to the Fort Lauderdale branch as that branch is closer to home , however this branch is closer to my job so u decided to go there on my lunch break..VERY BAD CUSTOMER EXPERIENCE.. I was the only customer in the teller line and there was no teller I wasn’t greeted by anyone until I shouted out if there is anyone working today then JOHN acknowledge me and apologize and assure me someone will be with me shortly . After about 3 mins an older white man walked in he was greeted as soon as he walked in by another banker not sure his name but he looked kinda Indian and the older white customer told ho he wanted to deposit a $60 check and the banker took him in his office and proceed to help him mena while I was just standing in the line as if I was invisible .John saw what happened and decided to step out his office even though he had a customer and helped me so shout out to John but I felt the fact I was a young black male I was overlooked ..over all the atmosphere in that branch of was not welcoming and I would not go here anymore if I don’t have to smh
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July 2023 by NWilson1238
Every low opinion and lousy customer experience reported in each and every review has been my experience! If a negative 5-star were available to give they would have earned it wholeheartedly!!
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May 2023 by Sassan Shamshiri
Friendly staff. Never a wait. They know me by name even though I'm hardly there, brilliant.
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March 2023 by roberta popper
Excellent experience. Helped by 3 different people having different expertise. Was informed we qualify for preferred customer giving us free checking and safety deposit box.Roberta
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February 2023 by Pavel V
Much better branch than Lake Worth.
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September 2022 by Elaine Snyder
Horrible
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May 2022 by Steve P
They charge you big money just to cash a check drawn on their own business account. Absolute crooks. Never again.
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April 2022 by Emaunel Calderon
This bank does not know there own policy they are terrible when it comes down to knowing there policy giving you wrong information costing you money with no disregard to what you lose.
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July 2021 by Daniela Salmon
Drove 20 min to this branch on a Saturday (I work 9-5 m-f so this was literally my only chance) way before closing time to open a checking account and was told I won't be helped since they're already with a client and I need 45 minutes to open one (which I had)... I've been served in both chase and bank of America a whole hour after closing time provided I entered before their closing time. Disappointed, will definitely consider another bank, especially since this one is so far from home and not customer oriented at all.
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December 2020 by Terry Pauley
I have been with them for years always the best customer service
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November 2020 by Benjamin John
Lisa is an outstanding banker. I'd recommend this location to any individual or small business looking for great service and lower fees. She's always very attentive and willing to do whatever she can to help.
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November 2020 by R Mauro
Dec 6 walked in branch in Boynton Beach to open a checking account. Was told they do this only by appointment. Next available appointment is Dec 17. Really?Dont know how this bank exists with this type of customer service so I'm off to TD Bank instead.
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November 2020 by Scott Grossman
Diana is wonderful
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December 2019 by Luck Dorsain
My favorite
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November 2019 by Ana Whatley
I called before going in. To see if I had time to open an account. Lady said they only take appointment and I have to make it online. Shocking to me I asked, if they don’t take walk-ins?. She said yes they do.
