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September 2024 by David Green
When Castle Key non-renewed my policy and the policies of many in our community, I returned to Dave Feick's office to see if State Farm could insure homes in our community. After speaking with Lydia, she made the process for myself & other residents of my community simple. We got similar or better coverage than we had with Castle Key at a better price. Lydia has been cordial, informative, and very professional in dealing with us and always promptly answers any inquiries by phone or email. I highly recommend contacting Lydia at Dave Feick's office for your homeowners, auto, or other insurance needs.
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August 2024 by Don Kauts
Lydia continues to provide excellent service! Thank you for the heads-up move from Citizen's.
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August 2024 by Gary Kilberg
I was looking for a new insurance company for my condo as Allstate was not renewing 30,000 policy holders in Florida. I stopped by this office and was directed to see Lydia. I gave her the needed information and she gave me a quote that I thought was reasonable and also being very professional during the whole transaction and meeting. She has replied back to me promptly whenever I had a question. I hope to continue to do business with State Farm for years to come.
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August 2024 by Michelle Gold
Because my husband is a customer service training manager, my standards are high. I know I am a valued customer when a rep takes the time to explain things to me and doesn't sound like it's an inconvenience to talk. A good agent, to me, should be happy to serve and does not make me feel like THEY are doing ME a favor by clarifying things for me. I should not have to DECODE answers to email questions. Companies like Apple and Disneyworld are good examples of good customer service.
I do love State Farm but Im moving on from this office.
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May 2024 by Scott Halleran
The staff are great. Also easy to reach and easy to tackle any issues I have.
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January 2024 by ANNESE Dunleavy
While out of the country I recd notice that my insurance direct debit was not made, and my policy would be cancelled. I found out that the bank pulled my payment as potential fraud and as such created non payment of my insurance premium. I had to contact Lydia via messenger to try and resolve. She proceeded to provide me with information as to what needed to be done. Since I was returning back to FL on the weekend she agreed to meet with me today so that we could get my account back on track. I would have hated to have my policy cancelled through no fault of mine after being a State Farm customer for 40 years in Vegas and about 6 years in Florida. Being out of the country I was in a panic. But Lydia's research, prompt response and resolution went above and beyond and I could finish my remaining vacation knowing everything would be taken care of. Kudos Lydia and State Farm..
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November 2023 by Judy
I have been with State Farm for over 25 years and they have advised,supported and suggested all to benefit me.Pam in the office is a God send,she keeps me posted of any changes to my policies. I would most definitely recommend This State Farm to anyone.Make the call..
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November 2023 by Patrick Donovan
Dave Feick at State Farm auto insurance offers an exceptional experience largely due to Pam's unparalleled customer service. Pam's dedication to clients is truly outstanding; she goes above and beyond to ensure that every customer feels valued and supported. Her knowledge of the policies is extensive, and she takes the time to explain everything in a clear and concise manner. Pam's friendly demeanor and willingness to assist with any questions or concerns make navigating insurance processes a breeze. Her professionalism and commitment to providing top-notch service elevate the overall experience with Dave Feick's State Farm agency, setting a high standard for customer care in the industry.
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November 2023 by Lester B Epstein
Lydia is extremely competent and amazingly easy to work with. We are very pleased with all aspects of our home and auto policies
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November 2023 by Wayne Kaplan
Lydia as my agent is about as responsive and helpful as any agent I have ever dealt with. I’m a fairly new customer to the agency but so far, the customer experience delivered by Lydia has been excellent!
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September 2023 by A P V
Some of these people, agents, at this office are just plain rude, they think of themselves something they're not, and they got what they deserve today, I cancelled my policy. This is not the first time they talk to me this way and today it broke the camel's back. On top of that, I got a better rate with another insurance company. Thank you! You treat your customers this way, you will lose them!
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September 2023 by Samantha
I've been with this agency for years, Susan is always very helpful and friendly. I highly recommend this location.
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April 2023 by Howard Garber
The Dave Feick Ins Agency is a pleasure to work with. Lydia always goes above and beyond in navigating the sometimes tedious decisions in choosing the proper coverage for a consumer.I feel very comfortable using this agency and Lydia in particular.
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November 2022 by Melissa Harbold
Working with Dave's office to obtain a renter's policy has been a pleasure. Lydia was knowledgeable, helpful and very pleasant to work with. She answered my emails quickly and was always available to answer questions. I have been a State Farm customer for many years and have always been so happy with the customer service. Like a good neighbor is really true!
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October 2022 by Samantha Trevegno
I've been with this agency for years, Susan is always very helpful and friendly. I highly recommend this location.
