CarMax in Boynton Beach, FL offers a large selection of used cars, trucks, and SUVs, making it easy for customers to find the vehicle they want in one place. The business promotes a no-haggle, pressure-free shopping experience, where buying and selling cars is simple and straightforward. Customers appreciate the ease of process, with many noting that purchasing multiple cars over the years has been smooth and satisfying. Selling a vehicle is also quick and hassle-free, often completed within 45 minutes or less, with friendly and professional staff who are transparent and honest. However, experiences with staff can vary. Many reviews highlight positive interactions, especially with salespeople who are friendly, helpful, and informative. One customer praised a sales associate for excellent service, recommending CarMax wholeheartedly. Conversely, some reviews express frustration with less positive interactions, particularly regarding the sales process and warranty issues. A customer shared a negative experience about being pressured into a “fake loan” for a vehicle, which caused complications with insurance and resulted in additional costs. There were also complaints about difficulties scheduling service appointments and poor communication from the business office, especially around warranty documents and rental car costs. Overall, CarMax is known for its large inventory, easy process, and professional staff, but some customers report inconsistent service and communication issues. Despite these concerns, many return customers continue to recommend CarMax for buying and selling vehicles, appreciating the straightforward approach and the variety of options available. The business aims to make car buying and selling an easy, stress-free experience, aligning with its slogan of “Easy car buying and selling. The way it should be.”
CarMax is great! They make it easy From the time I walked in the door. Austin was super efficient and found my new car in no time, I was out with all of the paperwork completed and a check in my hands in less than an hour. I would highly recommend work with him. He listen to you and find exactly what you looking for.... read full comment
June 2024
It was perfect! Mike was amazing from the minute I walked in the door until I walk out into my new SUV! This is my 4th time buying from CarMax & I recommend them 100%!!
June 2024
Steve, Sales representative was great. The process was very easy and fast.
