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November 2023 by Lori Long
Will Bilbrey has provided extraordinary customer service. He is consistently helpful, friendly and makes me feel like he is a friend willing to help me with all of my banking needs
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September 2023 by Lyan Torres
Today is the second time I go to this bank and I absolutely love how I am treated by the staff members. I walked in and I was immediately greeted. I had came in the week or so prior to today and the girls remembered me and it made me feel very welcomed. Manuela assisted me both times I came into this location and I absolutely love her! She’s so sweet and caring.She is very affective with her job and her willingness to help is incomparable. She assisted my partner and I to open our joint bank account and the process was super quick.I love this location due to the staff and the minimized wait time compared to other locations. I definitely recommend this location and most definitely recommend to receive assistance Manuela!
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September 2023 by Jonathan Texta
Went to deposit money to pay my credit card. The ATM took the money without crediting it to my account! It gave me a receipt saying "items cannot be returned." The paper had a number to call, and i needed to call twice to get the RIGHT time frame as to when my funds will be deposited. This is one of the worst banks I've dealt with! They still try to find a way to take your money even though you only use credit cards. Absolutely ridiculous! How do you have a bank without ATMs working properly?
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September 2023 by Ivan Alarcon
Que falta de seriedad. Abren, cierran, abren....Bank of America should close this branch. Bad service. I wanted to notarized a couple documents and there's only 1 guy Who can do it. That means you need to wait a lot.
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May 2023 by Carine P
I went in expecting a long wait and only being able to get part of my issue resolved. After signing in, there was a shorter wait than expected, and Will was absolutely great. He was very knowledgeable and helped me with ?% of my issues. I highly recommend this Bank of America branch!
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April 2023 by Jeremy Williams
Horrible experience at Bank of America at Hypoluxo and Congress. The manager Angela was very loud demanding and rude I was trying to cash a check I received from customer which is a Bank of America check She treated me as if I was a crook being really loud asking me where I got this check And why don't I just go to my bank and cash it She embarrassed me in front of the whole bank then demanded me really loud to go sit down This lady is not fit for a manager position She walks around in there acting if she is a correction officer treating customers Like Prisoners
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April 2023 by Marina Medjelian
Best Bank of America branch in the area! The team is very friendly and attentive especially Elizabeth who answered all of my questions. She was very friendly and helpful! I am surprised the branch has only 2 stars. Special thank you to the manager of the branch.
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July 2022 by shanise johnson
They deserve negative 0 stars especially Andrea. She was so loud and rude to my mother and barely wanted to explain anything to her. She needs to lose her job. She should not be working with anything that has to do with interacting with other humans. Trash experience, would not recommend. We are closing our accounts there TODAY. Poor customer service. Needs to receive thorough training.
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July 2022 by Kayla Goldson
If I could give 0 Stars I would! This is the most horrible bank to bank with. They take your money and And if you're lucky to even get it back they'll send you a check about 2 weeks later. They are a fraud they love to just take people's money and hold it for x amount of time. I'm very very upset with how their customer service is. I had Bank of America before years ago and now I am greatly reminded as to why I am never ever referring anyone to this bank or ever opening any account or doing any business with Bank of America. They are fraudulent!!!! Take your money out and go bank with someone else. Just not Bank of America. Run far far away. Because all they do is give you the runaround. NEVER AGAIN!!!!!!!
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July 2022 by Douglas Orellana
Horrible service from the tellers and manager. I went in with my father to cash a check for $300 we recieved from completing a job for a customer. And they refused to cash it as we did not hold an account, not even taking the $8 fee for non-account holder check cashing. Which I know of as the Bank of America on Military north of Lake Worth Road cashed our check in under 5 minutes. Corporate needs to look into the people working at this location.
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March 2022 by Linda
Very customer service oriented. They actually have someone greet you and ask if they can help you. A security guard opens the door. The manager is knowledgeable and professional and the employees follow same. Janelle could not help me directly but I really appreciate that she gave me some workable solutions and cared that my issue was resolved. I was so sick of dealing with that bank across the street, they’ve really gone down hill. Don’t ever change, Bank of America!
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December 2021 by Taylor Gray
I honestly cannot even believe the experience I had at this branch. I went to cash a check from my 401k and went to deposit/cash it with Jazmine. The amount was substantial, to clarify.Jazmine seemed happy to help me until she saw the amount on the check, then immediately started getting aggressive with me. "You're not going to be able to cash this, so you know. And your deposit is going to take 10 days due to the amount, any amount over 5,000 receives a hold."I stated that I understood and simply asked two questions. One; Would I immediately have access to 5,000 and then the remainder would be on hold? And two; How long would it typically take?She says it depends on the system, which makes very little sense to me, but regardless. I asked if she could check which system it was and give me an idea, again, clarifying that it was okay if she wasn't able too.She immediately raises her voice to almost a yell and states that she is the manager and no she wouldn't check.I began to fill out my deposit form and suddenly it dawned on me. This woman thinks I'm comitting fraud. (I'm heavily tattooed, bearded, fairly rough looking nowadays)I quickly became nervous that my only paper check with my entire life savings wouldn't even be deposited, and not only that; I'd never been so embarrassed in my whole life. I'm an account holder since 2013, I had an excellent job before Covid and I've had a difficult financial time since the lock down, hence my withdrawal to settle some debts. My accounts aren't in the state I'd like them to be and I was depositing this check to settle up.I decided to ask for my check back and Jazmine HESITATES, ROLLS HER EYES AT ME and finally gives it back with everything but an "Mmhmm"As I left, the security guard is now staring me down. I was right.I currently have a complaint registered with corporate and when my VALID check clears from my mobile deposit, I will most likely be ending my relationship with Bank of America over how Jazmine profiled me.
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November 2021 by Elizabeth “B” Iskandarian
Everyone form tellers to Managment are awesome!!
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October 2021 by Jeffrey Reis
I came for a new account and found an abandoned location. A busy Saturday and only two assistant working don’t waist your time.
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September 2021 by Jj Schwartzy
do yourself a favor and don’t use BOA . This branch is exceptionally horrible who ever runs it should be fired. Standing to make a deposit for 29 minutes. BOA had employees standing around not helping customers and when you say something they are rude !i really need to get my money out of here
