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March 2024 by Alexis Suttles
My first time purchasing from Surterra in Bonita springs. I had the pleasure of having Estelle help me today. She answered any questions I had and helped me with some questions I’ve never asked before but was curious about. Estelle was very friendly, patient, and helped with some recommendations. The overall staff was very pleasant and nice.
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March 2024 by Patricia M.
I have always purchased at this Bonita Springs store, however I definitely WILL NOT in the future! At the door on this visit, I was greeted by a nice guy that directed me to the counter. I have never found the staff behind the counter to be very friendly, they seem to think of themselves above you, especially back when I was a newbie. On March 8th at 11:30am I experienced the most pompous counter staff, by the name Tarek, wears a baseball cap (on backwards) who felt himself pretty cool, too cool to service a customer (me) without a confrontation, he actually gave me about a 10 second stare down, which I just glared back at him! There are too many other dispensaries to choose from, I won't go to Surterra again and would certainly warn others about the attitude problems I encountered.
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March 2024 by Melissa Buchman
Can't order on app
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February 2024 by jay warburton
It was apparent from the get go that my assigned clerk was frustrated,,,, so much so that he was muttering "deep breaths, deep breaths" to himself while interacting with me. Sorry to have troubled him and his valuable time at his place of work. A very disappointed Veteran, but not surprised. .
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November 2023 by Nate Gibson
Dear Surterra wellness you guys are my favorite dispensary !!! The kind hearted hard working employees make me wanna come back anytime . They know there products. Walk right in no waiting rooms :) .. and price is right . Flower is glass jar (premium) . Point system works 10% off next time I come now :) there doing good job making people happy finding right products . Service and good quality products . Feels good to in the MMJU club u could say . Happy b a patient in fl and at Surterra wellness center of Bonita springs :).
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November 2023 by Luray Boyle
Product is good. The girl who helped me was a b——. Rude and zero personality. Will try another dispensary next time.
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November 2023 by Henry Goldrick
Ryan and Camille are amazing helped me with all the questions I had made the experience easy! Thank you two!
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August 2023 by Venessa Hunt
Best dispensary there is, fantastic staff,great products,clean,and very professional staff,and I never have to wait. I enjoy coming into the store and as I said,the staff is Amazing! Ask for any of them,Brad,Justin,Jessie,Owen and Andres!! They are all great and happy to help if needed!! Thank you again guys!!
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August 2023 by Delanie U
Love the atmosphere and the great customer service! Shout out to Joe who is always so helpful and friendly!
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July 2023 by Cheryl Irpino
Impressive staff, impeccable customer service, always very helpful. Joe and Justin and Owen and Andres and Pete and Brad are always great!!! I really wish I could tip them for their great service! Customer for life!!!
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July 2023 by Jonathan Jackson
There’s not a time I don’t go into here i their customer service isn’t A1 very friendly informative not on a just make a sale but here’s not only what you want but what you need and better. Jesse today I had the honor of meeting with and speaking with. He was friendly informative. And shared awesome knowledge and understanding towards product. Definitely will be back and will spread the word.
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June 2023 by Willy Gourdet
It was my first time coming after many people telling me to check out Surterra and I’ve got to say my budtender Jesse’s customer service was amazing!! Gave great recommendations and was super friendly. Will DEFINITELY be at this location more often now.
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June 2023 by Adrianna Melzer
Love this place. The workers here are always so kind and helpful. Theres beautiful atmosphere when you walk in and amazing products to look through. However it would be cool to have your entire birthday month to use your bday discount instead of just the day of your bday.
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June 2023 by Chelsea Treder
The staff was amazing! I placed a delivery order and when the guy came he was extremely nice, informative, respectful and helpful (it was my first time using CanPay).
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May 2023 by Alberto Mendoza
My first time visiting the Surterra in Bonita Springs and Carlos made it super easy for me informing me about each product and their strengths for my arthritis and sleep issues. Thanks again
