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March 2023 by Mary K.
We had luxury vinyl flooring installed and we love it. No more obvioustraffic patterns from walking on carpet. Easy to keep clean and really opens up our condo. They do a really good job at keeping their customers happy and they handle great flooring-from procelain, marble, luxury vinyl, hardwood and luxury vinyl you can't go wrong. Very pleasant people!
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February 2023 by Karen Magyar
Very helpful and nice to deal with. We would recommend them to anyone in the area
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May 2021 by Margaret M.
Ritchie was helpful and knowledgeable but promised to get back to me on Monday (I was there on Saturday) No follow-up. I had to call back for prices and delivery information. There are A LOT of places to get flooring. I'm not going to do all the work and pay the same price I can get it elsewhere for better service. PASS.
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March 2021 by Verna D.
Excellent assistance in choosing a floor, installation and customer service. We went with luxury vinyl tile and if looks amazing.
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December 2020 by Daphne Weld Nichols
We love our new wall to wall carpeting !
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May 2020 by Lynda C.
It did not go well at all.I paid 6k CASH for a tile floor that started to come of within a week of install.The floor started to get bubbles in the grout..I called Phil Setterquist and reluctantly he came to look at my floor.He had someone come back out and at that time there were maybe a dozen bubbles.WITHIN 3 months or so the entire floor was coming up.I called and called and called Phil Setterquist and got no reply. I have left so many messages that I must have sounded like a recorder..no reply. I called again at the end of 2019 and finally spoke to him..he answered the phone..I told him again that this floor was so bad that it now has dust piles standing where every day the last of the grout was coming up.He said he would send someone out.HE DID on or about Feb 2020.Remember I spoke to him late 2019.His sales manager Richie Alvarez did come to look at my floor.HE WAS STUNNED to see my floor.He took many picture.He called Phil from my home.I could hear what he said.The floor was bad. Richie told me he would call the vender that sold them to thin set but WOULD NO MATTER WHAT BE BACK to me SOON.He gave me his cell number and told me to call if I did not hear back.I DID CALL RICHIE about a dozen times.I have yet to hear from him.I thought he was such a nice guy.I then called back to no avail Setterquist Flooring and ask for PHIL..nothing.I got in my car and drove to the store room.Phil was standing right there.He was rude,he no apology for all the stalling he has done,the massive delay.I have pictures that cannot be denied.I was livid.He turned to walk away form me twice.I have chased this man for well over 2 1/2 years so upon seeing he had no concern really upset me.I did say I was going to contact anyone who may consider this company to think long and hard...He said I was threatening him.I was merely TELLING him what I was going to do and have done..That is a lot of money for the floor I have now and had as early as 3 months after.His men who put down the floor were nearly as rude.They removed the finish on my existing marble floor on the last day they came back to do repairs on the bubbles.When Phil was here and saw the film on my marble floors he said they were no longer there and did not speak well of them..They used some sealing film that took the finish off my marble.Phil came out to look at the floor and sent a Marble Stone and Restoration owner here to look at the floor.This same man saw my floor with the bubbles.Dwayne Broomfield then sent someone out to try to get my marble floor finish back to his shine.It was never as glossy.In short and in brief..Setterquist Flooring Of Bonita Springs Fla is not the place to go for quality work.I want my floor fixed and fixed right.If I could post pictures there would be no question of what I am saying..they have now been posted on FB and my Neighborhood blog.The pictures were seen by my neighborhood and other surrounding communities..Had I said nothing the pictures were enough of a silent protest.I had and continue to have comments..feel free to call me and or come look at my floors yourself.My displease remains as you may be able to tell.
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December 2019 by Cozy Hills
Setterquiest (Lisa) went above and beyond to help us find a few cases of discontinued vinyl plank. We are not even local! I was truly amazed. As a small business owner myself, I was completely impressed with their helpfulness (and for such a small order) and knowledge. Thank you!
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October 2019 by Andrea V.
Got my floors done with Setterquist. They did an excellent job for a very reasonable cost. The whole project took only seven days, including taking the existing tile out. They moved the furniture, disposed of the old carpet and tile and installed a beautiful luxury vinyl floor with wood appearance throughout the house. Fast and reasonable. I recommend them.
