About Regency Insurance Group a Hilb Group Company
Regency Insurance Group, a Hilb Group Company, is highly regarded for its customer-focused approach and professional service. Founded by two graduates of Florida Gulf Coast University and Dale Carnegie Training, the company emphasizes building lasting relationships with clients by understanding and meeting their unique insurance needs. The staff is known for being friendly, knowledgeable, and dedicated to providing the highest level of customer service. Clients appreciate the team's technical expertise and willingness to go above and beyond, with specific praise for staff members who work hard to find plans within budgets and assist during difficult times. Many customers have been with Regency for several years, noting consistent and reliable service. The company has shown its professionalism in handling claims and emergencies, such as Hurricane Ian, with quick and effective responses that left clients feeling "made whole" and without unexpected surprises. While most experiences are positive, a few reviews mention issues like billing mistakes and customer service shortcomings, particularly concerning account changes and error handling. Nevertheless, the overall reputation highlights Regency Insurance Group as a trustworthy and caring insurance provider that genuinely prioritizes its clients' needs.
