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December 2023 by Jim V.
Don't join... once you do they make it a pain to quit even if you move away. Front desk folks are usually more focused on phones than helping and saying hi.
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December 2023 by Joseph LaPerna
This place first and foremost is gross. The men’s locker room is a veritable Petri dish of disease. The smell is disgusting and your shoes stick to the floor if you go near a urinal or toilet. The showers have hair and urine all over the floor not to mention gum and other substances I care not to discuss. Now I know there’s some responsibility on the guests being adult and not being gross but the staff is lacking which brings me to my next point. Overnight there is never an attendant visible. I walked in once and watched a female employee walk out to her personal car and never returned in the two hours I was there. The same night a female guest wanted to tan… NOPE. NO ATTENDANT. Another time a guest wanted to purchase a drink. NOPE. NO ATTENDANT.It’s 3:19 am and I just watched the same dark skinned husky female employee reposition her driver seat in her white KIA suv, to an upright position and walk into the facility. Odd time to start a shift? Time to switch gyms. Absolutely disgusting. Forwarding this complaint to the health department.Dear Franchise Owner,Please don’t tell me your bothered by y experience and deflect your responsibility and tell me to address Club management. I have. They don’t care the same as you obviously don’t care.
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December 2023 by Bill
One of the toilets in the men’s room has been out of order in this club since I joined. They must not have any plumbers in Florida.I like to use the massage chairs. One is broken, two of the three Hydro massage chairs cut out right where my back hurts most, so that leaves only one Hydro massage that works properly.And I have been in there more than once in the early a.m. hours and it’s very hard to track down anyone to get help. The front desk is usually left vacant for extended periods of time. I understand that club cleaning and other things have to be done at that time but I also think that they should have a way that you can quickly summon somebody to help you, especially in the case of an emergency.After reading many other reviews, I guess I’m not the only one that thinks this club needs to improve its overall management approach.
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November 2023 by Dan Perrin
This is a nasty PF. I have been to PF’s all over the country. This one is gross. I go early mornings. 3:00am to 4:00am time frame. No one seems to work here at night, so I thought. Until I figured out they sleep in their car or in the office in the back of the gym. Trash cans full. Bathroom is so nasty. Truck stop nasty.I can’t imagine that PF Managment is ok with night shift sleeping on the clock with the gym in this condition.
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October 2023 by adam tampa
Love this planet fitness the equipment is prestige, the staff are friendly and keep the place really clean, the black card membership includes the recovery massage and hydromassage which are an essential part of my fitness routine to keep my body healthy and me training hard. Shout out to Aden, Malvyn, & John for the great customer service, appreciate you.
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October 2023 by Michael S.
I was attacked by a member named Ernesto Sosa. This man came in and was yelling and taking pictures and videos of me. The man would not stop or leave until police arrived and trespassed him. I explained the situation to the police and management. Management decided I should be fired from my job at this gym and not given any explanation as to why. Apparently it was against company policy to have police kick out a man that is harassing employees.
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October 2023 by kalanji young
Tonight 09-29 10pm- the yt guy attending the front desk profiled me and my partner and made me feel very uncomfortable. After rushing over to make sure we scanned in when we walked thru the door, we sat in the lounge for a few. The whole time this man did not leave the front desk to do anything. But as soon as we went to shower, he made his way back there in the showers and went in the employees only room and kept opening and closing it like he was looking for some action or something. It was really uncomfortable like dude you are the only employee here SURELY your focus should be on the front desk and not playing hookie in the showers.
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September 2023 by Matthew Christensen
Worst gym ever. Absolutely disgusting, Has not been cleaned since the day it opened. The machines are always broken and the attachments and neck pads are gross and they never replace anything. I complained and ended up in an argument with one of the young children that works there and he was combative and irate and threw me out and canceled my membership. He was completely belligerent. I will be contacting the owner of this club, the corporate head quarters, and the BBB. Save yourself the $10 bucks and join a real gym.
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September 2023 by Ellen M DeLeo
The equipment is in perfect working order or flagged for repair. The atmosphere in supportive to all levels of fitness. The music and TV channels provide a great variety.
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July 2023 by Trevor Brinkmeyer
3 weeks later an leg extension machine is still out of order. You could have ordered a new machine, have it built and delivered by now. It's very apparent that there's no preventative maintenance being done here. Still, every morning I'm greeted by a vacuum left on the counter for everyone to see and the hose left out to trip over.Last post I assume the moderator of these comments suggested I notify management. If I need to tell the mgmt they're dropping the ball on these obvious ongoing issues the franchisees need to hang it up and hang the keys over to someone who's worthy.Would not recommend this gym to anyone unless you're ok with subpar. Only reason I continue to deal with it (for now) is because it's the closest to me...not by far tho.
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June 2023 by Sarah Yken
When signing up, I called the Bonita location and got a young man on the phone. I believe his name was John. He gave me wrong information. He didn't know what he was talking about and he was rude and not helpful. PF-I understand if you have to hire young, inexperienced people for these jobs but you could at least train them well. A body alone is not sufficient to do the job. Same day I went to work out at the facility for the first time and it was a hassle because apparently my home location was a different one. But who cares because I signed up with the Black Card. At that time they informed me I can only come to their gym 10 times a month if it's not my home gym...no one ever told me that when I called to inquire about membership, etc. Since they were not my home location they couldn't find me in the system, not even through my phone number. They said I would need to go to my home gym to get this resolved. Completely dissatisfied. I gave them 2 stars because at least the gym is nice and has the machines I need; however, some machines are broken and several machines in the Spa area are broken. It defeat the purpose of the Black Card. I signed up for the Black card so I could go to any PF I want since I travel a lot and to use the Spa. Please fix your equipment that needs fixed.
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June 2023 by Marilyn S
Planet Fitness is fairly new. It is clean and quiet and not overly crowded. People seem to be polite. They don't jump on machines in front of you and then sit there for five minutes between sets.
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June 2023 by Vivian Parziale
Went in this morning for the first time to tan. I was in the area and thought I would give it a try. The tanning bed was not cleaned. I yelled out for someone to come to bring me some spray to clean it myself. Nobody must have heard me because nobody came. I called nobody answered the phone! So I cleaned it with the purple hand sanitizer on the wall as I was in a hurry for another appointment. Told the young lady with the blonde hair and glasses at the front desk about the dirty tanning bed . I asked her why they don't keep the cleaner in the room. She said they weren't allowed. I proceeded to tell her that she placed me in a room that had not been cleaned and no sorry there!! Won't be back... I'll stick with my home in Naples.
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June 2023 by FPM
Staff I've encountered has been friendly. Plenty of cardio machines to use and all are functional. Clean gym - would recommend.
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May 2023 by Harvey Holcombe
One of the best planet fitness gyms that I have been too. My favorite one to go to in the area! Very clean and the staff always greet me when I walk in.