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“My family and I stopped in the day before a major hurricane and the team at this location was beyond helpful in getting our service switched over from Verizon. Our signal is great & kids are happy!”
“Today, Friday, January 6th, 2023, I just left the store all SMILING! I received the BEST CUSTOMER SERVICE, staff was on point and very knowledgeable about all the deals the have and they guided me through it all. ????”
“Bought an iPhone from ANOTHER phone store in fort myers. Soon as I did an update it stopped working, they "fixed it" and a week later I reset my phone and it no longer had carrier service again.....came HERE to CARBON and got an actual APPLE UNLOCKED IPHONE that's worked perfectly fine. Not to mention the great customer service.”
“Very helpful and fast service, also Jorge provided me with the best customer service that I've had in quite sometime. He also set up my phone with all my previous contacts and pictures that I had on my previous phone. I will be returning to this store next time I'm due for another upgrade.”
“I was out of town, stopped in about 30 mins before they closed. The girl working was very polite and helpful. I explained my phone was having a service issue. She tested some things on the phone adn said its probably your Sim card is bad. It could be your phone but you'll have to buy a new Sim card and well try that. when she removed the old one she said wow I'm surprised your phone even worked . She explained why . And said oh yep it's the Sim card. She replace the card and in less than 10 mins I had my service working.she went into detail as to why and we were both laughing as to how old the card was. Best guess 8 year old card. And it made sense.Life saver as I was catching a flight in the morning . So a big thanks to her for getting my service up and going !!”
“Excellent customer service!!! Angela was AMAZING!!! She helped me pick out a phone for a second line and built a plan around my needs...thank you again young lady!!!”
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“Trey took complete charge of my wife’s and my purchases efficiently with hints, advice, and humor. We appreciated his help and will not hesitate to go back to him if we have future questions.”