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January 2023 by Scott Hastings
Matt their BSR has no business in any type of customer service or management position he’s rude and abrupt.
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August 2022 by Joe
Awesome service! I have been doing business with this branch for over 15 years. Donna Zielinski, Matt LaFlamme and Tony Tofani are a credit to First Citizens Bank! They provide personalized service to all their customers. Thank you First Citizens for having great employees ?!
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May 2022 by Thom popoli Jr
4 years ago I had the good fortune of walking into the Bonita Springs branch of first citizens Bank. Luckily that day I had the opportunity to meet mr. Tony Tofani the branch manager.Since that day, Tony has worked tirelessly to meet or exceed every expectation on both the personal and commercial banking relationship that we’ve established. Any silly idea that I call and get him on the phone and explain to him he will follow up with me 24 hours later with a solution. It’s rare in today’s business climate to even have a relationship with a banker never mind have a one that works their butts off the way that Tony and his staff at the Bonita Springs first citizens branch does for their commercial and personal banking customers I leave this review after four years of top-notch professional treatment. So it’s with my highest recommendation I refer all who read this unsolicited review to do as I have done and walk into the location on US 41 in Bonita Springs and shake hands with Tony and his wicked awesome staff at First Citizens Bank of Bonita Springs!
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April 2022 by Bam Bam
What a great experience from all levels!The manager and team were incredibly helpful, thorough, and made sure everything was legit! They did send a client away trying to present something that wasn't correct and even then they went beyond and explained why they couldn't take it and what steps the client can do to fix. Everyone knows our names and it truly reminds me of Banking when I grew up. It was a partnership and no one was ever treated like a number as the big banks do!
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April 2022 by Paul Hursta
Wow! What an awesome experience. Tony made setting up my business and personal account so easy, and explained everything in a way I could understand. If you process payments or want a loan to buy equipment Tony is your guy...... thanks Tony!
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April 2022 by Sherri Koppelkam
We as business owners have never had such great customer service and attention from Toni Tofani at the Bonita Springs, Florida location. Tony has helped us with many areas for our banking needs, always just a phone call or text away plus has personally stopped at our office with paperwork when we were too busy with business. Tony Tofani is your guy when needing a honest and caring banker.
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September 2021 by derrel foss
The new male teller should be replaced or management is the problem.
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April 2021 by Joe P.
Great service!
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March 2020 by Garret Krause
Nice people great service
