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August 2024 by Francisco Rullan
The staff were professional. Although, I can’t help but feeling like I was done dirty. I didn’t need a full car inspection all I needed was someone to stick in an adapter to the cars’ mini computer and find out the code behind the engine light. It’s something very elementary that any one of any level of experience can do in under 10 minutes. They charged me $182 for that when other places in the past usually tell you the code for free as a gesture of good faith. They gave me a quote for $700+ and said It’s unsafe to drive. I got a second quote from a well accredited mobile mechanic and he said $220 max with parts and labor included. I’ve done work with him in the past and know he does a great job and takes no short cuts. Regardless a couple hours after I rejected the service from this place the engine light went away and hasn’t come back since. It boggles my mind that I burned $182 on a full diagnostic when all I wanted to know was what the engine light code was. For $182 I could have paid the other mechanic to finish the entire repair.
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May 2024 by Cristian Ilie
They changed my good impression
There is no way to ask for any services there.
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May 2024 by Michael Pfeffer
I always have a favorable experience - very professional, pleasant and thorough.
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May 2024 by Richard Tallo
On April 1, 2024 I discovered that the trunk of my car would not shut. I stopped at DEBOLD dropping the car off. As I am waiting for a ride home, Michael came to my car and looked at the situation and whatever he did, like magic- the trunk closed! It was such an easy fix. I had been anticipating something more involved (fuse, electrical etc.) Michael made my experience very pleasurable.
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April 2024 by Dorene Wilson
I have used DeBold several times, and they have been very courteous, helpful and completely thorough. I trust and recommend them!
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April 2024 by Nikolaus Braun
Michael and team did a great job servicing my 2016 VW Tiguan. I will be back for future servicing.
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March 2024 by Patrick Trotter
From describing and discussing the service needed on my 1999 XK8 convertible to the drop off, calls in between discussing options, quick parts procurement and finishing when the said they would, far exceeded my expectations and given my of history having it serviced elsewhere. The service manager Michael managed the entire process with frank professionalism which I appreciated. I would highly recommend them start to finish without reservation.
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February 2024 by Victor Scalia
Not a good experience.
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December 2023 by Bob Dunlop
Used Debold for the first time this week. They asked for feedback and I responded that I had an issue. Their response was prompt and professional, and the issue was resolved. To me, the measure of a good company is how they handle problems. 5 stars.
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November 2023 by Todd Lawler
Been a customer for 10+years with many different exotic cars that I own. Michael T. Is very good as service advisor he is on the ball, knows his stuff and always professional and accommodating. He also always make sure he has the parts in the shop and ready before I arrive to save time.I recently in Nov 2023 had my Bentley Bentayga serviced. Oil change, cabin and engine filters and new battery. They got me in and out promptly and correctly with all oem parts and way better price and customer service then the dealer. Scott M the shop foreman is so knowledgeable, friendly, and runs a great crew of techs. The tech Kyle who worked on my Bentley came and talked to me, he was very professional and qualified. He answered all my questions and concerns and really went the extra mile. I'm very picky with my vehicles and I trust Debold 100% and they will always get my business.
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October 2023 by Mario Escovar (Mario La Vera)
The Debold German Auto Nightmare – 1 Star ReviewMy beautiful classic 1979 450sl Mercedes was brought to Debold, Bonita Springs on a bed truck after I found a puddle of oil on my garage floor right under the right rear CV Boot of the car. I decided not to drive it there as a matter of precaution and thus, prevent consequent damage to components to the rear transmission.Before I begin, let me state emphatically that my car's engine was working perfectly a the time it was brought to Debold with no issues for the last 32 years I've owned it. I brought the car with the CV boot oil leak as being the main issue and then while there, I decided to have the engine's vacuum lines replaced as a matter of prevention, as I figured the car has been garaged during my 32 years of ownership and this vacuum lines do dry-rot.Brad, took the original order. I explained to him that the source of the oil leak was from the right rear CV Boot since the oil puddle was immediately beneath it, NOT the Differential, which wasn't dripping any oil on my garage floor!3 weeks later, I went to pick up the car and found out that the CV Boot had not been fixed; but instead, they had re-sealed the Differential at a cost of $1,183.Worse yet, they allowed me to drive the car w/o fixing the problem it had initially been brought in for. When I wanted to confront Brad with the issue, Mike told me "Brad had quit his job", so he wasn't there to confirm my initial warning about the Differential not being an issue. Once I was inside the car, I proceeded to start the engine, but was hard to start (something that never happened when the engine was cold), finally, after several tries, it did start; however, it was running so horribly rough that the car shook, while having a very low idle.I immediately turned around and returned the car and told Mike they needed to get the engine running at least as smoothly as it did when I first brought it in, if anything it should have been running even better after replacing the vacuum lines. During this conversation, as a matter of prevention of any future issues with the Timing Chain (Which, Scott the mechanic had warned me about; he said it costs a fortune to repair the damage it can cause to an engine when the T. chain breaks), I then asked them to check the TC guides and call me back with an estimate to replace them if needed. Four days later, after no callback, I called them to find out about the estimate, Mike told me that Scott the mechanic was on vacation, and...are you ready? ...he said "the engine wasn't running at all". I responded that the engine had been running in perfect condition when I first brought it in,; in fact, although running rough, the engine ran when I first got the car back from them, all it needed was to replace the vacuum lines as a preventive measure against future problems as it shouldn't have affected its normal running, (this, provided the vacuum lines were installed correctly). So, what was done to this engine that made it "dead weight" just before it left Debolt? What are the odds of an engine that never gave any problems in the last 32 years that I owned this car; NOW, IN THIS TIME AND PLACE, this engine is NOT starting AT ALL folks? .....and especially after being charged $800 to replace those vac. lines?.$ha$hing!!! is the answer .This smells awfully fishy to me folks! Specially since, later on at home, I found the engine covers bolts were lose, indicating someone was inside this engine, doing Lord knows what to it.The other thing that they did, (which in my opinion wasn't needed), was to reseal the rear Differential case ( for which I was charged $1,183) since there wasn't any oil leaks dripping on my garage floor directly from the rear Differential Case. I was furious at this point, I told Mike I would be sending a bed truck to pick up my car, which I felt, was definitely in the wrong hands. By now, the towing fees were up to $350.00.By the way, the rear CV Boot,( being the main reason I brought the car to beg
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October 2023 by Lisa Pilliteri
Great service!! Amazing!! Buffing headlights
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September 2023 by Cheryl Hughes
They do a good job at a reasonable price.
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September 2023 by Ginger Hurley
I've been using Debold in Bonita Springs for about 3 years and each and every time I use them, I am impressed with their outstanding customer service. Brad, the Service Manager is very professional, courteous and knowledgeable. I recommend Debold to everyone!
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September 2023 by Frederic Leleu
Not cheap! Repairs are always be on the thousands....
