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October 2024 by Yehsaya Farron
I paid a lot of money for a personal trainer, I noticed when he was teaching me how to do squats he kept looking at my abs, or above my abs because I wear a sports bra.. no so nice?!?
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October 2024 by Kenny & Tabby Vinger
My wife and I have had nothing but bad experiences so far. We came in on a day pass to check in out and the gentleman who helped us was very polite. He convinced us to sign up for a membership for $1 for the first month and $29.99 after (for the one we selected). After a week, they tried to charge me for the membership so we went back in and questioned them and said they would remove the charge and give us the month free (since the person who signed us up was wrong about the promotion and it was supposed to be $1 for a week) another week later, we were charged $46. We were told it was a late fee, along with the monthly charge and they would refund it. I have now called 5 separate times and talked to someone to refund it and it still hasn’t been taken care of and that was over a week ago. The workers in the gym I spoke to (prior to this) were very nice, which is why I didn’t give one star, but this experience has completely turned us off from this gym. I just want my money back, like I was promised.
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October 2024 by Paul Wilson
I went in with a Facebook price offer and ended up being told.There was extra fees extra fees extra fees extra fees. I must say I was awfully disappointed.
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September 2024 by Adam Žert
Great gym to go to. Staff is always nice and the people are respectful.
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September 2024 by Amie Braciszewski
Do not go to this gym! I was harassed by a trainer, then tried to cancel my membership. That day I was told that my membership was canceled and payments would stop then due to my harassment by Crunch staff. Now, 4 months later they are still charging me. I spoke with the manager Dan who said he can’t do anything because I am in a year contract. When speaking with Dan he did not care about the harassment, was very rude, mansplained, and was absolutely no help. Clearly this gym doesn’t care about woman and if they are being harassed by employees of crunch. Definitely avoid Crunch if you are a woman!!
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September 2024 by Randall Smith
Such a great and clean gym. Never too crowded. Staff and fellow members are excellent.
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September 2024 by N C
I don't usually leave reviews for places but this was a brief, bad experience.
My girlfriend and I just moved to the area less than a week ago and are trying out different gyms to see which one we want to become members of. Well, it won't be this one. We asked the front desk guys about a complimentary day pass for prospective members we saw online, but they wouldn't honour it without a local ID. Totally fine, but we haven't had a chance to get one yet. So they continued with the hard sell of membership or a paid day pass and we said we were good for now, we would wait till we got our IDs. However, as we were leaving, one of the guys at the desk said "whatever, they weren't going to buy a membership anyway" loud enough for us to hear at the front door...
That was on our shortlist of gyms to join because it is in a convenient location for us, but I won't patronize a place with that snotty attitude from the front desk workers. I'll take my business to one of their competitors.
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August 2024 by Mala-Ipsa-Nova
Used to be an awesome place until they harassed & terminated Trish, probably the best trainer they had. Don’t recommend, they have too many problems internally, next week you’ll want to work out anywhere else BUT there, then the week after it’s tolerable again. “Meh” describes it best. It is what it is.
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July 2024 by Roy Vanderwall
I canceled my membership and they still keep charging me. Anybody want to answer the phone?
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July 2024 by Amy Davidson
This gym is always clean and is maintained very well. All of the staff are very kind and receptive.
I cannot say enough about Trish, she is truly at the heart of this gym. She teaches most of the classes. Every single day she shows up with positive energy, inspiring all of her class members to be their best. She is motivating and fun, always exuding inspiration to be more!
I also adore Kristen and Marque, two of the yoga instructors. Kristen is always kind and positive, providing an air of calm and resilience. Marque has a beautiful way of including wonderful mantras and inspiration into his classes. Thank you for the beautiful humans that work at Crunch fitness in Bonita Springs!
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June 2024 by Emily
SCAMMED my grandma with dementia. Crunch fitness should be ashamed of themselves, taking money from elderly who are not in the right mind to sign financially binding documents. Disgusting treatment and the management have been incredibly unhelpful and refuse to give us a refund for almost 3 grand worth of charges from a 90+ year old woman who cannot comprehend complex documentation.
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June 2024 by Sophia Ciserella
Absolutely insane prices and crooked “contracts.” Took advantage of my grandmother to the tune of thousands of dollars. Customer service is reprehensible.
Take your business elsewhere.
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June 2024 by Douglas Ciserella
Crunch fitness are thieves. They stole money from my 90 plus year old mother who has severe dementia. Truly despicable people.
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June 2024 by Shanisha Waller
If I could give zero stars I would. Only went to this location twice and hated this site (one in fort Myers was better but too far) so I was charged for months I never used. I attempted to cancel my membership over a month ago before I moved but was informed I couldn't until June due to a contract. Completely understandable!!They charged me for another annual fee and when I called they stated they could cancel me but wouldn't refund me since there was no cancellation on file. Why would there be a cancellation on file if you wouldn't allow me to when I originally tried? And why don't your employees leave valid notes in the system for ppl who want to cancel. Get a better system in place or employees with common sense scammers!!
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May 2024 by Jake DeBone
Staff is always super friendly and gym is clean and has good variety of equipment
