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May 2024 by Phyllis Scantland
I was in this branch and had great customer service. The only person at the desk was Chris, who was also working the drive through. He was finishing up with another client and I wasn’t in a hurry. Two other agents came to help and I went to Carmen. She was SO patient and helpful!!! She tried to help me find the best way to do my transaction and she was very pleasant and kind. I definitely will be happy to go back.
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February 2024 by Kevin K.
Called this bank 23 times. They answer by machine....place you on Hold....then say...we are too busy for your call....Good Bye.....I was in the bank when the phone rang....three reps there doing nothing...then did not answer the phone..... also when in the bank they are rude to you, give you misinformation about opening an account...use the ole method of Bait and Switch.... Please go to another bank and save yourself the trouble of being ripped off.... they ripped me off more than $500 ... said I missed a deadline by 2 days.... worthless back.... If you have some intelligence....go to a different bank and be treated with respect.
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February 2024 by Todd Dutro
Been a customer here for 10 years. The last two I’ve been a business customer and frequent the location 2-3 times every week. Looking at the reviews it seems most are due to wait times or actions people wanted done that should be done through a different avenue.
It was one of the busiest locations due to its clientele (older generation that wants to pay their credit cards through a bank teller, or make a deposit with a teller instead of the atm, or file a fraud claim with a teller - which they can’t do - instead of calling the number on their credit card). They have been understaffed which is no fault of their own and have a new manager, Alexis, is young and motivated to make improvements for their customers experience.
Have a little patience while you’re here and use the Chase app instead of taking up 10 minutes of bank tellers time.
Also - shoutout to Carmen who is the best.
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November 2023 by Dante Quiet
They don’t know what the difference between US mint coins , Canadian coins and euro. All ended up in my rolls. Lazy bums
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November 2023 by John John
Stopped into this branch today. Needed to make a deposit in my business account. I ran into a woman named Mariana, who was not doing anything, but actively refused to help me, and the sense I got from the conversation was the reason she wouldn't help me is because I'm black. I didn't want to be that reactionary, so I exited without complaint, and completed my transaction at the Chase off Corkscrew. I was still pretty upset about Mariana's behavior after, so I decided to look up this branch. This branch has 23 reviews. 7 (5*), 0 (4*), 1 (3*), 1 (2*), 14 (1*). Of those 5* reviews, 4 of them cite customer service as the reason. Of those 14 1* reviews, 12 cite customer as the reason. On top of that, one of those negative reviews has already cited Mariana as being discriminatory. What does all this mean? It means that when entering this branch, you have a 61% chance of receiving 1* service and a 30% chance of receiving 5*. Your experience with the customer service staff, in general is 3 times more likely to be the reason you never come back than it is the reason you return. Their employee, Mariana has received 2 complaints of discrimination within a week. This is the definition of a poorly run branch, where the manager needs to be fired!
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November 2023 by Stephen Hastings
Today, I walked into this branch to make a simple withdrawal. My wallet was recently stolen, so that complicates matters, slightly, but Chase has a policy that allows you to withdraw up to $100 without debit card, or ID. All it requires is that the teller run you through some security questions, and then get it signed off by a manager. The other thing I should mention is that I suffer from severe arthritis in my lower back, which can put me in a significant amount of pain. When I walked into this branch today, I was visibly injured, holding my back, unable to take full strides, and using every counter I could find for support. I filled out my withdrawal slip, and took it to the desk to be completed. The employee working the desk, Kevi, was wholly unaware of the policies and flat out refused to help me, until I explained to her that I knew what the policies were, and requested she get a manager to complete the transaction. Kevi started to go get a manager, but was quickly told by her co-worker, Mariana, not to. Mariana then began to antagonize both Kevi and I, in order to escalate the situation. At one point, when I gripped my back in evident pain, Mariana said with a smirk on her face, "That looks like it hurts.", trying to get a rise. After four attempts to have a manager brought to me, Kevi finally decided to ignore Mariana and get her manager, Myrna. It took 30 seconds of talking to Myrna to figure out why her employee Mariana felt so comfortable being outwardly rude to customers. Myrna absolutely refused to help me, telling me if I wanted to come back in 30 minutes she might be willing to. So, after one of her employees failed to understand their policies, and another actively discriminated against a handicapped customer, the manager decided that continuing to be rude and mistreat a handicapped customer was appropriate. This manager needs some serious retraining, and Mariana needs to be fired! That is absolutely unacceptable on all levels!
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September 2023 by Mariam Ibrahim
Kevi, Mariana, Carmen,These girls are superb. I absolutely love going into the branch, they alwaysss take really great care of me, and I see they always have amazing smiles on their faces. They are so great to other customers as well every time I am there. Thank you for all you!!!
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June 2023 by jackson valladolid
They don't serve you well? plus they don't help you with a problem even though you have a business account with them, the lady doesn't help you at all to schedule an appointment ?
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November 2022 by Oscar Maradiaga
I have been a customer for a few years. My wife had an issue with her account. They did not even try to help, "call the claims department" without even wanting to review the information. They just lost two customers.
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November 2022 by Emma Egle Benes
I always trusted Chase, was my mistake
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August 2022 by Sara Dervishi
ATM doesn’t work properly and no one even tried to see what’s wrong with the machine.It’s very frustrating you can’t get what you need, and no one helpsI felt very disrespected! Good job making your account owners feel like they don’t matter.
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April 2022 by Oz Sandoval
Carmen was super nice and professional, help me with every question thanks!!!
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March 2022 by Baller2121 21
Beware......waste if time.......Spent 45 in line inside of building trying to drop a deposit.WITH ONLY 2 PEOPLE IN LINE.......this is the slowest bank in county.......and employees and managers are very rude.........they think they are better than the customers...........WELCOME TO FLORIDA EVERYONE.........I WOULDNT WASTE UR TIME STOPPING AT THIS LOCATION. I GIVE NEGATIVE 10 FOR REVIEW IF I COULD............
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January 2022 by Jimiguel Ovalles
Doesn’t surprise me the low reviews at this bonita springs branch, on 12/20/21 around 230pm went inside chase bonita springs 41 near bonita beach rd and i had a check for 3,000 to cash it out (non customer) and the young girl at teller line with no name tag on her but she is next to carmen, simply took her sweet time to look at the check, at the signature, and looking anything possible to not cash the check and then comes back to say chase has a limit to cash checks for non chase customers. Ok I understand but why they wasted my time and i was not informed right away when she took the check? Would neeeeeeeever do business with such a lame bank… ridiculous…
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June 2021 by Dave
They don't answer their phone even during opened hours.
