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November 2023 by Tara Alicia
I worked with Gianni today. He was so wonderful and sweet. I knew what vehicle I wanted. It was there for me when I arrived. I was in and out. Steve did all the paperwork and he was fantastic too. I can't believe how wonderful their team was. I have had some bad experiences with other dealers in Fort Myers. I would def go back to this place and get another car in the future!!
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October 2023 by Stephanie Kessler
Came back for an upgrade! This was my first big purchase by myself. I was extremely nervous but with the help of Ryan he reassured me that it’s possible. Ryan talked me through everything and making my dreams come true. I can’t thank him enough. Additionally since it is my first time financing, Javier explained everything so well to make this a less confusing process for me!
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October 2023 by Diana Hansen
I think I could say it was a little rough start, but Omar came in and saved the day! He was professional, knowledgeable and caring of my situation. Now I'm going to go and listen to this 5.0 engine on my 2020 Ford Mustang!
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October 2023 by Nicole P.
I am extremely happy with my purchase ! I was there, due to a total loss I was involved in.Last week I was there for a couple hours and Brett was so patient with me we stayed almost until closing & then I came back yesterday to finish up the process!Brett, Javier, & Nate were such a team in working for this approval for me & they did circles and circles to make it happen, they knew what would work best for me & helped me understand my options to the fullest, every single question I asked was answered accordingly! I left feeling secure , happy , and proud of my decision. I would recommend Brett as your sales man , Javier as the finance manager , & Nate as the negotiator!! Great Team Work, Great Energy, Thank you for all your dedication, hard work, and patience to make this fresh start for me possible! I’ll make sure to send more that way!
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September 2023 by Ryan Bowab
Brett was my sales person and he did a wonderful job. I drove 650mi to do business with the people who did me right. Nate, (the GM) was very helpful and polite. I honestly wish all dealers were this easy. Thanks guys!
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September 2023 by John Dibiaso
Brett, Javier & Nate, friendly and demonstrated professionalism and genuine customer concern which was refreshing. Brett and Javier are knowledgeable and if they didn't have an answer, were willing to research and presented solid recommendations!Well worth the trip from Fort Myers!
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September 2023 by Hayley
I thought I wrote this review earlier but I guess not (oops). I just wanted to give a 5-star rating to the Bonita team with an extra star and thank you to Bobby, who helped get me into a new 2023 Mitsubishi Outlander!I went in and did not have to wait hours or play games to get what I wanted.Day 1: went into the dealership and spent 45 minutes talking to Bobby and looking at cars. Called that same evening saying I wanted the car, sent in all my paperwork.Day 2: Was able to pick up my car from the dealership and everything took less than an hour of me walking in, signing papers, and getting the keys to my new car.Thank you!
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September 2023 by Nicole D.
The sales team is great! The service department doesn't know what they are talking about! I've had to take my car there four separate times for the same issue and it's still not fixed!!! And calling them is a whole other story they never answer the phone!!
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August 2023 by Trish M
Best experience I’ve had in a dealership, Ryan who sold me the car is very personable and went above and beyond to help me buy my first new car, a 2023 Mitsubishi Mirage Black Limited Edition, with having concerns about my credit rating he worked with Javier and between the two of them they came up with a payment plan that works for my budget! This is my first ever brand new car and I couldn’t be happier or more pleased with the quality and friendliness of these guys who I feel went above and beyond to help me find the perfect fit! Will definitely recommend them to anyone who’s looking to buy a car!
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August 2023 by CRG Miner
Lazaro and the team made the buying experience simple and fast. Went in knowing what I wanted. Just needed some questions answered and just like that, we were driving off the lot with our new ride. Highly recommend!
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August 2023 by Jacob S.
My girlfriend has been trying to cancel the car warranty I purchased from them for weeks now. Two weeks ago we actually chose to go in and hand them the cancellation form provided by the warranty company, since they failed to complete my requests over the phone. We reached out to the warranty company and the dealership has not reached out yet. I called the dealership, and I got Will Jeremiah on the phone and he was very rude and pompous and should not be dealing with the public. He also refused to put me on the phone with whoever is in charge. He did not seem to have any interest in resolving my issue, and the finance manager Javier Rodriguez has repeatably failed to process my request.
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August 2023 by Anthony N.
I have had to revise my original review, yes the original sales process went well but after that is where things fell apart. The vehicle has been in the shop 3 times since we bought it, that have been major repairs Including replacing the Turbo charger. The car is back in the deal and will require several hundred dollars of repairs. Repairs that we are told will not be covered by the extended warranty. Repairs that we are now expected to pay. Multiple messages have been left for Nate , the general manager , however he has never called back. As a matter of fact , Ed in Service has been the only person to follow through. We paid cash for this car, and from the first week, til now it has been nothing but a headache dealing with Bonita Springs Mitsubishi. I have been told from the general manager that I am trying to "extort" them by leaving a poor review. That couldn't be further from the truth, they have taken $20,000 from a 24 year old girl, and left her high and dry several times, with out alternate transportation. Now expect her to pay hundreds of dollars for repairs after only 5 weeks of owing the car. PLEASE DO YOUR SELF A FAVOR, BE AWARE, READ THE OTHER POOR REVIEWS HERE!!!
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July 2023 by Jojo Velazquez
Came in today looking at what options were available for me. I stumbled upon Ryan, Nate and Javier who were a pleasure to work with. Would definitely recommend anyone to purchase a vehicle with Ryan. Very pleasant to work with and have a very good attitude which made this transaction a breeze. The big boss Nate is definitely very cool and assisted me as well!!
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July 2023 by Erin Leftwich
I had been without a vehicle for longer than I had anticipated; Brett at Mitsubishi Motors made the process of getting a new car so easy and so quick. He was incredibly patient with letting me test drive a few vehicles, since I came with one car in mind but ended up loving another one. Would absolutely recommend for anyone’s next car, all the staff in sales were exceptional and so kind throughout the whole process.
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June 2023 by Mark B.
3 weeks ago, I wrote a negative review. I was angry and upset because they couldn't program my new key. I went back today to get key programmed. i apologized to Sebastian for my previous rudeness. he was gracious and accepted my apology. Found out the parts department ordered the wrong key, they offered to reorder the correct key at their cost. I was appreciative and accepted their offer. I will give them my business from now on.
