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June 2023 by Angela Formica
Charrie was extremely knowledgeable and helpful aiding us with a couple different requests. We’re going through the home buying process and she made a stressful situation pleasant.
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June 2023 by Richard Safko
My bank
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January 2023 by Stefanie Lynn
Not helpful at all. Told them what I needed to do. Teller tells me to go sit and wait and they can help me. Wait and wait... lady comes out and says she can't help! Incredibly understaffed and do not care about the customers. Also, this place has an awful smell like burning wires and it is physically painful to even be in there. I don't know the workers tolerate it and I worry for their health.
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December 2022 by Eric Scott
Poor customer service. Bank offers fewer and fewer services. This is a failing bank. Go elsewhere.
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June 2022 by John Mellusi
Wasted time to notorize documents and refused to notorize after 30 min wait. Shock of shocks, yet another great Bank of America experience.
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January 2021 by Me T.
This place habitually has garbage service and the employees at this location don't keep their word. Absolutely useless banking location. Best take your money to a real bank and avoid these rude fools.
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November 2020 by Jessica G.
I have never had a good experience at this location of Bank of America. I will never be going back. This is the second time i have tried to go in and cash deposit my check. The lady at the desk refuses to do so even if i have the funds in another account to cover it incase it bounce(never does). Frankly it seems as if she is too lazy to do anything to help the customers. I have been to this location a couple times because it is convenient to me and is close to my work but i would much rather go to a different location and get better service than a location convenient for me and awful customer service. Do better bank of america, this is just shameful how you treat your customers.
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September 2020 by Erica Usher
Received a check from Geico for a totaled car. Geico told me to cash it at BoA since that’s where their account is. Teller was kind of rude and whispering to the other teller implying I was trying to cash a fake check because they didn’t see it in the Geico account. Probably because it was printed on the Geico guys laptop 20 minutes beforehand. Teller told me they wouldn’t cash it even if I came back another day and turned very cold and rude once she started whispering to the other teller she “didn’t see the check in the system.” Called the Geico adjuster afterwards to let him know and he said BoA has cashed checks three times that amount for people with no BoA account. If you need any additional reason to not use BoA, google the case from several years ago in Naples where they tried to foreclose on a paid off house. So glad I closed my account with them almost ten years ago.
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August 2020 by Erica G.
Received a check from Geico for a totaled car. Geico told me to cash it at BoA since that's where their account is. Teller was kind of rude and whispering to the other teller implying I was trying to cash a fake check because they didn't see it in the Geico account. Probably because it was printed on the Geico guys laptop 20 minutes beforehand. Teller told me they wouldn't cash it even if I came back another day and turned very cold and rude once she started whispering to the other teller she "didn't see the check in the system." Called the Geico adjuster afterwards to let him know and he said BoA has cashed checks three times that amount for people with no BoA account. If you need any additional reason to not use BoA, google the case from several years ago in Naples where they tried to foreclose on a paid off house. So glad I closed my account with them almost ten years ago.
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December 2019 by Michael Artesani
One star is to many for the Bonita branch. I needed a document notarized. Arrived around 10:30am. After waiting a short time, perhaps 5 minutes, I was asked how I could be helped. When I explained that I needed my signature notarized on a document that I had to mail to RI, the person assisting me checked a paper and told me she could make an appointment for me for 2:00pm. REALLY! Come back four hours later to have someone watch me sign a document and notarize it. This place is severally understaffed, and existing staff has a negative attitude. Use this branch only in an emergency. BoA closed my original Branch in Estero and sent me here. The Miromar Branch handled my needs in less than 5 minutes. Juan Serrano could not have been more efficient and pleasant to talk to. In the future I'll drive the extra couple of miles to Miromar.
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July 2019 by Jacqueline Herrera
I had the best experience at this Bank of America I had the pleasure to meet Denise Reeve , she helped me understand so much about my credit card and answered all my questions , I highly recommend This location and recommend speaking to Denise .
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July 2019 by Dylan Pittman
The lady was too lazyTo fill out a deposit slip on my account when I had two checks to deposit with a line of people waiting behind me she waited as I filled out an entire deposit slip which I have never had to do with any bank account I've ever had. Also to lazy to look up my account number or Deposit a check into my account because it was made out to my name and not my business when I am the sole owner. And was not trying to cash anything. Simply deposit. I am considering cancelling this account due to this experience. Do not expect friendly service.
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June 2018 by Jeff Manning
This location is continuously understaffed. Usually has employees sitting in their offices doing nothing and only 1 teller window open. They closed all of their drive thru windows, and only have one ATM on the property, no inside ATM.
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February 2018 by Melissa Jacobs
Very unprofessional !!!!!
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December 2017 by Michael Ensor
Lisa was super nice!
