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April 2024 by Private Email
Zero stars. Total scam. They lure transient college students and refuse to release them from their “membership”. They WILL be invested by the department of professional regulation and bring their unscrupulous business practices to light.
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April 2024 by Ian
Serenity has been great at front desk always pleasant and cleans up..been great..thank you
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March 2024 by Audrey Schilling
GO ANYWHERE BUT HERE. Wish I could give a zero star rating. Not only have I been trying to email back and fouth to cancel my membership they are still changing me when I asked for my membership to be canceled. No one has been helpful and not only am I going to have to pay the $50 change for canceling but also have had to pay $12 every month (2 months emailing back and fouth trying to cancel) and the month after they are change me the cancelation fee. So just for trying to cancel I am having to pay $86 just because they are rude and unhelpful. Highly suggest getting a membership anywhere but here.
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March 2024 by Fabiano Pereira
I was injured and could not work out for 6 months, I also work 9-7 every day other than sat/sun. when I tried to cancel my membership (which I set up on the APP and was super easy btw) they gave me the hardest time, told me I needed to speak to a "CANCELATION MANAGER"???? WHICH COVINENIETLY WORKS ONLY 9-5 MON-FRI!!! They kept charging me for months before i realized.So I did what anyone else would. I called my bank and had it stopped and refunded. and exact amount of $120, which was half of what was actually charged but thats what my bank was able to dispute return to me. they basically have a RETENTION SYSTEM thats morally wrong they know exactly what they are doing.
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February 2024 by Victor Marchionne
Nice people and very clean
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February 2024 by Benjamin Petrillo
Good value gym, good prices for what the gym offers, but I have been put through some low integrity business practices in regards to billing and cancellation. A shame because I have liked this gym for a while. This is commonplace in the gym membership industry so be vigilant. A few months ago I was leaving the country, so I wanted to cancel my membership. I was told about a "Hold" option instead of cancellation, where I would be charged 5 dollars a month instead of cancelling for the privilege of not having to re-pay the initiation fee if I wanted to re-instate my membership. The man I was speaking to told me I could only hold my membership for 3 months but did not detail to me what would would happen after the cancellation is over. I was under the assumption that it would be cancelled after leaving the conversation. Fast forward to a few days ago, the hold is up and I get a surprise charge on my credit card I wasn't expecting for a months membership fee. I call them about it and well it's probably in my contract, I tell them I was misled when putting the membership on hold and if I had known that it would be re-instated I would have canceled before it got to that point because I am again leaving the country in a few days. But they said its out of their hands and all cancellations and refunds are to be done through a 3rd party company they don't own. (another low integrity business practice in itself, I should just be able to cancel with the same people who were so eager to get me a membership in the first place, but now I have to go through the ringer contacting a 3rd party company and wait on hold to talk to some indian customer service rep halfway across the world). I told them again that in spirit I would have cancelled this membership if I had actually known the terms of the agreement and they actually had zero sympathy for me, unlike the kid on the phone at the gym that emphasized with my situation even though he couldn't do anything because they shipped out their cancellations to this 3rd party company. They basically told me they aren't going to do anything, I told them I wanted to cancel my membership now and they did. They also informed me I am still responsible for 30 days of charges so now I am on the hook for two month's worth of charges not just one. Im not as mad at this one because yes, It is probably in my contract, and I was probably explained that when I got my membership (don't remember). But again this is just another selfish tactic to part you with more of your money after you have the intention to cancel with them and not the highest integrity business practices. Again, great value for a gym, but I wouldn't say they follow the age old adage of "treat people how you want to be treated" so it leaves a sour taste in my mouth and leads me to write this review. Please represent your products honestly and allow a patron to cancel in a simple way with the same humans they signed up with.
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February 2024 by Lynore DeSimone
Love this gym. Front desk staff is friendly and gym is always clean. Zach Anderson is my trainer and he’s excellent, patient and professional. Also this particular gym is in a great location with lots of available parking. Five ⭐️⭐️⭐️⭐️⭐️. Highly recommend.
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January 2024 by Jared Sennet
Terrible customer service. Employees don’t know their own services and which locations offer certain amenities such as saunas or kids clubs
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January 2024 by Hesh Silva
I have been going to this gym awhile, I don’t have a car so I have to go here. I don’t care about the fact the gym can get dirty or the fact most of the gym goers just sit there taking up space and acting like they own the gym. I care that employees are late or don’t show up at all. This morning I wanted 3 hours!!! I called all the other YouFits in the area for help, did they? No!! Why this company hires lazy kids I’ll never understand.
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December 2023 by adrian olinski
Gym is dirty and bathrooms are filthy.They also make it a hassle to cancel making you come in and explain why you want to cancel and try to nickel and dime you with cancelation fees.
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October 2023 by Helen C.
worst gym ever!! you need an attorney to review the contract. you quit and they still continue to charge you. that's called stealing! i don't appreciate people stealing money from my bank account!
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October 2023 by Filip Vajsábel
Extreme!! Mislead customer.I was on vacation in Boca. Upon arriving at the gym, I told the employee that I only needed the gym for 2 weeks. The gym employee told me it was no problem and I could cancel my membership at the gym without any problems when I left. We did that. When I got home I found that I was still being charged. I solved this by email, where they told me that they would cancel my membership but charge me for the next month. In addition, they charged me $30 in fitness center maintenance fees as stated in the email. I was not informed about these charges and the employee did not provide me with any information. basically they ripped me off over $150 for 5 visits to the fitness center. Youfit never again. Absolute unwillingness and unprofessionalism.
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October 2023 by Stef R
Bathroom sinks barely work and when they do they leak water. Nobody ever washers their hands after using the bathroom it’s disturbing. All the equipment I’m sure has fecal matter and urine on them. Why wouldn’t they? You can’t wash your hands!
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August 2023 by Alana Castiglia
SCAM!!! So in May I was trying to cancel my membership but because of the unprofessional employees at the gym I went back and forth with them and emails about how to cancel, the emails told me to cancel at the gym and when I went to the gym they told me twice that I had to do it online then their system was down so next thing I know it’s June I go to a different health club to cancel and finally they let me cancel I was told I would pay for the month of July because of the 30 day notice but no one told me about a annual fee which I was charged for. Unfortunately I was not informed about the annual fee and if I was able to cancel in May like I attempted to I would not have to pay this in the first place. Poor customer service and lazy employees.
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July 2023 by Cintia
Started YouFit off Palmetto Park Rd in Boca and found the facility, especially the bathroom pretty disgusting. Moved to Boca Mall location and for a few months, have noticed the women’s bathroom to not be as consistent with cleanliness as well. Today I decided to take pictures just to show how nasty the situation is and clearly management does not care to keep their facilities clean. Over the past 6 months, I’ve had a few complaints. 1. Was performing deadlifts. And was told to keep it down. Meanwhile, I was deadlifting 115lbs. Yet, when the beefy guys drop way more weight consistently, nothing is said to them. 2. A rower had a low battery signal. I notified the little boy at front desk, and his reply, “it’s not his job”. Not sure why the quality of staff and cleanliness is so sub par. Considering taking my membership elsewhere.
