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February 2024 by Irina S.
The staff at this location is beyond rude and can't be bothered to help you. They talk to you like you are garbage and when you don't understand something they explain it with an attitude. Store is a mess. Items placed in the wrong section and I was told "you grabbed the wrong item..." no honey, it's your store - you put the item in the wrong place, and then you say, "you have to go to the other side of the store and grab the right item." I don't HAVE to do anything. If you don't want my business just say so...your stuff isn't worth the price and you treat your customers like trash. Never buying VS ever again. Maybe I'll come back if you bring the Angels back.
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January 2024 by TMGCJ57
Nice store, great customer service
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January 2024 by Jeanette Weinstein
Manager is incompetent to help customers.Received the wrong size and wanted to exchange for a different size. Did not want money back or a gift card- an even exchange for a different size. Insisted on having a receipt even if it’s a gift.How does that even make sense? Tags are still on it! Just exchange the product!Edited to add: after I posted, I went to look at other reviews to see if I was being unreasonable and as you can read, this store has problems with the management and customer service!
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January 2024 by Elsa L
The perfumes ????
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January 2024 by Kuto 13
Horrible experience with some lady that she thinks she is in charge of the fitting room, she tried to told me what bra should I get , and she wants to come inside the fitting room, so disgusting, when I mentioned to the manager, she said she is the employee who must sale un the store.Well you definitely won't have my business
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January 2024 by Eugene Pinchuk
Worst customer service
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January 2024 by Chavany B
Horrible service at checkout. You spend more than $150 dollars on products and they simply regulate gift bags. It's ridiculous for a store like this. and we can see the many bags behind the cash register. If a store of this standard does not have the possibility of giving gift bags to customers, imposing limits on purchases, they will not even sell them anymore.
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November 2023 by Chase Duckworth
As a man, I wanted to try on a corset for a concert. The employees initial response was to laugh and told me I had to leave the fitting room area and wait outside for my friend. After I told her it was me who wanted to try it on, I waited 10 minutes for her to get the managers approval. Even after they said yes, I had to use a room in the very back corner of the changing area and was told to let them know when I was finished so they could escort me out.
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November 2023 by Patricia Valverde
Some ladies at the register acting rude when I said I have a coupon, firstable they always said, if is on sale does not work, not true, just look for other nice associate and when ring it up it works (that was maybe 2 months ago). Yesterday Nov. 18th, I tried to buy something but due to internet problems at the Mall I could not show my coupon at the store, I request just ring it up and find out my discount because it is in my account, ladies said not. At home I was able to open the email and took a picture of the bar code and in small letters said, your discount is in your account, so it means they just don't want to go one step over. Looks like the discount affect the associates, I don't think so. Today I am going to VS again with the picture in my phone, I hope the story will be better. Even when I asked were the product that I wanted was located, every one send me to different directions because that item was moving and obviosly nobody knows and just answer to answer. Not happy with VS customer service in Boca. I will upgrat after my shopping today.
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September 2023 by Angela M.
super mal costumer service la atencion es horrible es rapida o no la hay e incluso al pagar estan de mal caracter no hay ningun tipo de ayuda horrible
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September 2023 by Valerie Portillo
Came today expecting a nice shopping experience, the workers were rude and impatient as someone who works aswell you should never speak to costumers in such manner… hire nice employees next time!!
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August 2023 by Tiffany Meyer
As a plus size woman, I have always been terrified to go into Victoria’s Secret. I was always afraid that I would be made fun of or not be able to find anything or both. This was the most amazing experience. Donna B was absolutely wonderful. Everyone was so nice and friendly and tried so hard to find me cute things. And they did. I am so happy. I just can’t even describe it. Thank you guys so much.
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July 2023 by Google user
As a plus size woman, I have always been terrified to go into Victoria’s Secret. I was always afraid that I would be made fun of or not be able to find anything or both. This was the most amazing experience. Donna B was absolutely wonderful. Everyone was so nice and friendly and tried so hard to find me cute things. And they did. I am so happy. I just can’t even describe it. Thank you guys so much.
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June 2023 by Alexis H.
They close early!!! I went over an hour before close after I got done with work and they wouldn't let me try anything on, 45 minutes before closing!! Very upsetting as I got there as early as possible.
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June 2023 by Claudia Miranda
This store has rude employees including the manager.I came on Sunday, 5/7 to exchange or return a bra that was very uncomfortable and hurting me. I came to the store inside the Town Center within 30 days of the purchase date, but the cashier denied my request alleging that I had cut one of the tags of the bra. The paper type tag needed to be cut because it was very scratchy on my skin. Unfortunately I had to leave the store without solving my problem, with a bra that cost me over $50 but I will never get to wear.I’m going to report them to the Better Business Bureau and definitely not returning to that store ever again!
