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March 2023 by Karen W
We bought a 360 swivel lift in 2014. The quality and workmanship is outstanding and the lift is beautiful. It has withstood the test of time and there have been no performance issues. We've even replaced the ** and ** Lift was most helpful in putting us in touch with a service tech with whom they were comfortable (assured the install would be properly done). Any time we've had questions, the response has been almost immediate. We recently needed to replace the remote; emailed and *** (who works on Saturdays!!) immediately responded. Excellent customer service/care is a hallmark of ** Lift Cabinet and we heartily recommend them if you're interested in purchasing a ** lift that will be a beautiful addition to your home.
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July 2022 by Matthew Green
WOW! Let me just say Rob with tv lift is the fricken best. I emailed him in a panic trying to get my machine to work and he is a wizard. He replied back to my emails faster than anyone has, and at all hours. He has excellent customer service and makes fixing your lift at home a breeze. Thanks rob!
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January 2022 by Charles A.
If you've any doubts about purchasing from this company - don't - they really are amazing. We have two cabinets - the first I purchased 10 years ago - the quality is really impressive. The second we bought around 5 years ago for another home. The cabinets are beautifully built, robust and last. What is most extraordinary is their support - after around 8 years the small remote stopped working - I called the company - a new remote arrived the next day with no charge. Yesterday I called because we were replacing our 11 year old plasma TV for a new OLED TV. The mounting bracket at the back of the TV was too high for the new TV - a quick call and a picture of the problem to Rob resulted in them telling me I needed an accessory bracket - I was thrilled because we love the cabinet and a lot of the new TVs have the mounting low rather than in the middle. I offered my credit card to pay with expedited shipping and was told that there would be no charge - the bracket arrived today - less than 24 hours later - I am absolutely flabbergasted at the care, promptness and service from this company - they are an absolute delight to deal with in a time when everything seems so frustrating, difficult and complicated. Emma is also an absolute delight to deal with as all. As I said still in shock that something I bought 10 years ago is still supported and serviced and with such care.
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December 2021 by Denise L.
I purchased the andover tvlift cabinet on line and it was shipped immediately. I had questions regarding my shipment, installation questions and they answered promptly. This cabinet is so awesome and I'm so impressed with their prompt response to every question. The tv attached to the tv stand easily. The 360 degree turn catches the cords but it's workable and the back board has a little trouble latching as it powers back into the cabinet... Maybe 1 out of 5 times it does not latch to the cabinet. I highly recommend this tvliftcabinet
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October 2021 by Mercedes M.
Emily Just writing to let you know I received my cabinet and I absolutely love it I now understand what you meant by small family company but it's well worth the wait due to such great quality and craftsmanship And you wrapped it up and shipped it with such care My friends that stop by today saw my cabinet were very impressed I think you'll be getting some sales very soon I will give you a good review on the BBB because customers should write good reviews when the service and product is good Thank you Mercedes
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October 2021 by Google user
We purchased two cabinets for our home in Palm Beach. We have lots of windows and no place for a TV. These were the perfect solution. We received the cabinets within 15 days of our order which is record timing compared to everything else we ordered. Well done team!
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July 2021 by Ron D.
I live my tv lift! I live in a small NYC apartment and own a lot of art. I didn't want a tv using up art space on a wall. That's when tv lift came to my rescue. I now have the best of both worlds. Tv when I want it and art on my walls. It's is the same on both side so I can use as a room divider in the future. I had questions about install but Robert answered immediately. Everyone who sees it loves it. It can easily hold a much larger tv than what I have (meager 42" ). I've got room to buy a bigger tv next time. I highly recommend TVLiftCabinet
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July 2021 by Tonya Miller
We purchased two cabinets for our home in Palm Beach. We have lots of windows and no place for a TV. These were the perfect solution. We received the cabinets within 15 days of our order which is record timing compared to everything else we ordered. Well done team!
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July 2021 by D N
Cabinet quality and customer service are good, but 'easy returns' is far from the way I'd describe that process. We tried to return and exchange the original cabinet we ordered because it doesn't fit with the room, but it turns out you have to totally coordinate the process yourself (researching companies to package/palletize, dock-to-dock ship, etc.)- and it costs anywhere from $1000-$1500. The company I found who offered to do everything themselves quoted me just over $1400 (before taxes), and the only hope of bringing total cost closer to $1000 is to call and coordinate multiple vendors. It was a substantial headache. Unless you're absolutely positive the piece fits & coordinates, be prepared for major effort & costs to return or exchange.
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June 2021 by Randy R.
We are modifying cabinet for old large TV with new flat panel. The lift kit for 32" flat panel came with easy to understand instructions and in 20 minutes the lift was in and working, quick download from app store and iPhone was operating the lift. Then we decided to change lift to top mount not hinged and the top lift kit was sent to us free- not even a shipping charge. Excellent customer service and solid TV lift.
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December 2020 by Joel S.
I started using Tvlift cabinet products 6 years ago in my RV. This company has always been courteous, understanding and very helpful during my time with them. They have helped me with parts necessary. Great tech support and truly high level customer service. Stacy, Rob and other staff have this customer service thing spot on. That is very refreshing in today's circumstance especially. I wish to personally thank them all for this high level of service and for their excellent high end user friendly products of which I will continue to purchase as my needs necessitate.
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October 2020 by Mark W.
Got our TV Lift! Easy to install, easy to operate. Works famously. Allowed us to have a 43" TV on the boat, that does not look like a giant sore thumb, and can be completely stowed while under way. We were in a panic for this mechanism, and you guys expedited it to me so it arrived before the carpenter needed it. Great product. Stellar customer service. Thank you so much!
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September 2020 by Shane F.
As an integrator partners in our industry are our lifeblood and can also be the make or break on being profitable on projects. We had a very unusual request from a client and TVLC worked hand in hand with us to make the client was happy at the end of the day. We will absolutely be working with TVLC more in the future!-SF
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June 2020 by Kathryn K.
I was lucky enough to purchase a TVLiftCabinet.com from Wayfair. It is beautiful and very well made. Unfortunately, the tv lift was not working. I contacted TVLiftCabinet.com and was helped immediately. I was given very easy to understand tests to figure out the issues. I videoed what I was asked to do, so Emily could see if I was doing what she wanted. With a short video she could see and hear the results. I was fortunate to work with Emily Ochoa. She is amazing. We got the unit working and I can honestly say I've never worked with a better person. She was patient, knowledgeable and incredibly kind. She kept in touch throughout the entire ordeal. She never became frustrated and never give up hope because of my lack of skills. I appreciated her kindness more than can be imagined. I feel lucky I have had Emily help me. Kathryn K
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November 2019 by Michael S.
The challenge was where to put the 55" TV in our small living room, without blocking the beautiful mountain views. This cabinet was the ideal answer. We only raise the TV when we are watching; otherwise it stays closed. It is a handsome piece of well-made solid wood furniture, and it stores away the related equipment nicely behind the front opening doors. Customer service was friendly and very responsive.
