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September 2023 by Ricardo Medina
TD bank credit card services is the worst and incompetent. I have been with the credit card for more than 10 years and I have never received a credit increase, I always keep my credit score at very good and excellent and I have never paid late. Then it caught my attention because this is the only bank that has not automatically raised my limit. After sending emails I only got mediocre responses that in the end did not answer my question. In the end I had to call, and they convinced me to do a hard pull, so I did it and after waiting 20 days for a letter to arrive, they sent it to the wrong address. I called and they told me that my request had not been approved, I asked them why, they told me that they do not give that information, I spoke with the supervisor, and same response. They wanted me to do a reevaluation. How do you do a revaluation without first knowing what the reason was? They changed my address, and I waited another 20 days for the response from the non-approved one to arrive. I wanted to talk to the department that makes the decisions, and they told me that clients couldn't talk to them. Do you find what I should do? talk to the letter and the letter will answer me if there is something wrong? This is the bank that gives mediocre answers as if they were robots. Too bad TD bank that you lose me as a customer. I do this so that other people who are looking for options, please, there are very good banks out there that do not beat around the bush and get to the point and help the customer. Don't waste your time.
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September 2023 by m551vc
It is one of the best banks..
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March 2023 by erika Mair
Darrell will definitely take this branch to a different level! His customer service skills ROCK! Five stars Darrell! Thank you for everything you did for us today opening new accounts
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March 2023 by brandi bresley
Visited this bank from out of state to do a wire transfer for the purchase of a vehicle. The staff was rude and not helpful at all. I have done many wire transfers with many banks and this was the worst process and most unkind bankers I have ever experienced. If you can go somewhere else, you should. This bank location is terrible.
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September 2022 by Paul Dudley
I had a very important document to notarize and went to B of A in Mission Bay a half hour before they opened only to be greeted with "sorry you need an appointment". I went to 2 other places and tried TD Bank as a last shot even though I was not a customer. Not only did Donnell say he'd take care of it there was also no charge, it was free! Donnell was kind, professional and did me a huge solid that made my day, he is good people.
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September 2022 by carree anne
Donnell thank you for your outstanding customer service with my small business account! You areamazing!
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May 2022 by Jen G
What a wonderful bank. Jennifer was so helpful! The people there are so pleasant.
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May 2022 by Geoff Pelosi
Great bank, great people, great hours. Can't beat it!
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October 2021 by Tony Ingram
Attendants here are very helpful
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August 2021 by Sue Bolen
Matthew and Darrell were awesome today. They took care of us quickly and efficiently while closing our deceased father’s account. They were so friendly and knowledgeable along with the other staffer. (This wasn’t my dad’s home branch. That branch wasn’t open due to staffing issues today. There was no sign on the door stating this. We waited 15 minutes, and then we called. We were told that only the drive thru was open.) Hats off to the Mission Bay TD bank staff!??
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May 2021 by Henry Gongora Columbie
This is the best TD I had visited, customer service is awesome!!!
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February 2021 by Shawn klyachman
Came in to close a business account. Paid the balance and assumed they closed the account as per my request. Just found out the account is still open and I have $65 in overdraft fees. It’s not the money I’m upset about, but feeling like I got scammed. I would have rather donated the money to a good cause, but instead td bank basically stole it from me. Thanks TD bank!
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May 2020 by Mr.G Q
Every other TD Bank is open today (Wednesday) except this one for whatever reason. Had to drive out of the way to find the next nearest one.
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April 2020 by Kuto 13
Every time I am here if I use the drive true they won't come until you actually press the bottom for service you wait a least 10 minutes.Like you are not important
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August 2019 by Dan Clark
I've never received such a warm welcome as I did when I walked into a Bank. Grant welcomes me from clear across the lobby. Matt is awesome too.
