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March 2024 by Yokasta Camacho
Michelle!!!!! Was just awesome at the voca ratón Florida store.She went above and behind to acomodate me!!!She found the shoe that I wanted so bad !!!!I’m not from that state and was eagerly looking for that particular shoe .Her exceptional customer service was truly outstanding ..What a valuable person you have working there!!!!She really represented your store well !!Thanks a million MichelleI’m from NJ!!Truly yoursYokasta camacho
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September 2023 by Sol Ali
As a luxury store manager who works for a company in the boca mall, I am absolutely appalled with the hiring that was completed in this store. TERRIBLE costumer service, the girls rather sit on their phone or have personal conversations. I asked for a size and the girl said “that’s it” didn’t even bother checking other stores or online and was very rude when asked. Does this store have conversion? Because no traffic was leveraged while I was in there… do better Steve Madden.
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August 2023 by Saralla Choute
Terrible customer service. Staff ignores customers and focuses more on personal conversations. Company needs to hire better representatives.
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December 2022 by Kenny Powers
Average shoes.
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August 2022 by Tracy Bell
These shoes came from the Boca’s store in the mail obviously already worn and they refused to take them back. Their manager Danielle hung up the phone several times on me. This is the most unprofessional employee I have ever encountered. ??
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May 2022 by Miria Fuentes
Rude, unprofessional and useless.
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September 2021 by Florida Emlak Rehberi, Sevil Camtepe (Emlak danismani)
They are really bad with deliveries! Every date they give you is not correct. They tell you 5-7 days but it takes 20 days a package to arrive! Now I am trying to cancel that order because I am away and they are the most difficult company when it comes to cancellation!!! No custom er satisfaction !!
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July 2021 by Kamie G.
If I could give zero stars I would. I spent ten minutes in the store and was ignored. I was looking at a pair of shoes holding it in my hand. And had multiple staff walk passed me and not greet me or ask if I needed assistance. Shortly after two females entered the store stood next to me. And they were approached and asked if they needed help when they stated no we are just looking. I was completely annoyed as I wanted the shoes I was holding. I complained to the manager and he stated he didn't approach me either because he thought I was already helped. I let him know no one even spoke to me and I will make my purchase online.
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May 2021 by Jillianne
I was there the other day with my mom all of the employees were very helpful i felt that i was overwhelming them by everything i bought but the customer service was great and i appreciated the patience they had for me and my mom because i know i am not easy to deal with
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January 2021 by Neyza Ortega
Very friendly and professional
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August 2020 by Gabriella Gabriella
Horrible!!! I ordered a shoe in this store for my wedding. The lady said i can pick that up the next day, it wasn’t there of course next day but 2 days later. They were different height, I couldn’t even walk in them. I took it back they said they order another one. I’ll have it in 2 days... I was waiting 5 days and i got 2 left shoes!!!! Next day, in the morning I had to go back again and try to find one normal pair of shoes!!! So much time i spent with this procedure, so much stress because my dress was made for that shoes so I needed that. They don’t even know what they’re doing! My 2. pair of shoes came from New York and they sent 2 lefties!! Still can’t believe how many times I had to call them and go to the store! Last time I was there the lady said they will call me or send me e-mail or just say something! Nothing happened! I’m so disappointed! I’ll never buy Steve Madden again or anybody who knows me!!!! 8 days nightmare before my wedding!!!!
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September 2019 by Angelica G
Walked in in my work clothes, was not even acknowledged by the staff. After waiting around for almost 30 mins, I decided to walk out of their store. Terrible customer service, I’d rather buy online and save myself the trouble. This store has lost my business forever!
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July 2019 by Amy Lipka Graff
The manager Jaclyn is extremely rude and disrespectful- they don’t stand behind their products nor do they care about customers. I’m really disappointed and would not want anyone to have to go through being treated the way Jaclyn treats customers at the Steve Madden store in the boca mall
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May 2019 by Crystal Fuller
Great customer service
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March 2019 by Elad Avital
Great service