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September 2024 by Mark Boutani
They told me I had 100 days to try the mattress. I exchange the mattress at 60 days and then the new mattress was no better than the old mattress but then they said it was final sale and would not refund or exchange again. And they were very rude on the phone and pulled them. Manipulative lies about telling me that there was a final sale which they never did.
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September 2024 by Rachel Alexander
Jonathan was amazing. He knew we came in knowing exactly what we wanted and was very helping in getting us in and out in 20 minutes. He made the entire experience very clear and kinda fun with his humor. Great salesman!
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August 2024 by Max McGowan
the beds are really comfortable and amazing and the pillows are amazing
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July 2024 by Amy Garaycochea
Leilani was great! She asked all the qualifying questions to help me find the perfect pillow.
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June 2024 by Michael Kaplan
Very straightforward and informative experience. Highly recommend.
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January 2024 by El Jefe
One person working so if 2 people arrive you get to wait to really understand the product. Once we got a salesperson it was still a helter skelter sales pitch. Product is expensive for what you get. Went with Stearns and Foster Hybrid. Very happy.
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January 2024 by james klein
This company does not provide adequate service for mistakes made by employees that aren't properly trained. The problem was not handled properly .
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January 2024 by Jeff Ritell
One person working so if 2 people arrive you get to wait to really understand the product. Once we got a salesperson it was still a helter skelter sales pitch. Product is expensive for what you get. Went with Stearns and Foster Hybrid. Very happy.
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December 2023 by Jianny Adamo
Poor customer service. I visited the store a week ago and purchased an orthopedic pillow. The sales person said it would be shipped to my home and I should have it in 3 days. He also mentioned that if they received a shipment on Monday, he'd call me. This is the 8th day. I didn't receive the pillow or a call. When I called they said they shipped the pillow to the store and not to my home. They could ship it to my home now but it will take another 7-10 days. No, thank you.
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November 2023 by Judith Faltischek
Very positive
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October 2023 by Robin Symons
Horrible bed ever for long term. WORST decision and purchase I have ever made. I Bought 2 beds in 2021. One for me and one for my mom. They don't tell you that the full warranty only last the first year. After that, you pay $149 every time the bed has an issue and they send someone out to first diagnose the issue, then you pay another $149 for them to come back out with the parts to fix it. I'd have to pay a certain % for the parts too. All in all, with the bed having so many issues, you'd be paying more for maintenance and fixing it, than the cost of the bed itself. Which it took a year and a half to start popping up with issues for both me and my mom's bed. Deflates by the time you wake up in the morning. I need to add air in it in the middle of the night. I reset it to the number i want, loses air all over again in about 1-2 hours. I wake up to my spine feeling the wooden board that supports the mattress underneath. Every. Single. Morning. Ridiculous. This bed isnt cheap. STEER CLEAR FROM SLEEP NUMBER. THEIR PILLIWS AND SHEETS ARE NO GOOD EITHER.
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June 2023 by Ruby S
Horrible bed ever for long term. WORST decision and purchase I have ever made. I Bought 2 beds in 2021. One for me and one for my mom. They don't tell you that the full warranty only last the first year. After that, you pay $149 every time the bed has an issue and they send someone out to first diagnose the issue, then you pay another $149 for them to come back out with the parts to fix it. I'd have to pay a certain % for the parts too. All in all, with the bed having so many issues, you'd be paying more for maintenance and fixing it, than the cost of the bed itself. Which it took a year and a half to start popping up with issues for both me and my mom's bed. Deflates by the time you wake up in the morning. I need to add air in it in the middle of the night. I reset it to the number i want, loses air all over again in about 1-2 hours. I wake up to my spine feeling the wooden board that supports the mattress underneath. Every. Single. Morning. Ridiculous. This bed isnt cheap. STEER CLEAR FROM SLEEP NUMBER. THEIR PILLIWS AND SHEETS ARE NO GOOD EITHER.
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April 2023 by David Rhea
The service was excellent. No heavy sales pitch-just let the beds sell for themselves!
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March 2023 by Reid G.
I had an excellent and informative experience at Sleep Number in Boca Raton. Madison was the person I worked with. She was professional, responsive, knowledgeable, and understanding. Looking forward to enjoying the mattress and adjustable base.
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December 2022 by Paul Dilorenzo
The sales process with Jonathan was excellent. He was very informative and patient while we were deciding on which bed we wanted to purchase. Unfortunately the bed can’t be delivered for three and a half months. Guess I’ll have to wait for the best sleep of my life.
