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February 2023 by kasandra is my name
Hello! If you are looking for a honest, open book mechanic consider calling Shores Automotive. They were kind to me and seem to be a family oriented Mom and Pop shop. They showed me everything I needed to know going on with my Mercedes. We all know Mercedes are expensive to repair but Billy and his associates quoted me in my budget. I am glad I chose shores and also received a warranty on the parts! I will come back because I am confident they will keep my Mercedes in good shape.Service: General repairs & maintenance
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February 2023 by David Powell
BEWARE! I took my BMW to Shores Automotive for a head gasket replacement as they have been sending me filers for years exclaiming their cheaper than the dealership market position. The flat rate labor guide list 3 hours for the repair. Billy had 6 hours in the estimate. When challenged on the variance from the labor guide, I was told it was for a test drive and cleaning. Both of which, to the extent that they are even required, I assume would be included in the 3 hour flat rate. Making matters worse, my car managed to come out of the shop with a new problem, despite the supposed test drive to ensure all is in order. A sensor governing the transmission was no longer working rendering my car unable to generate enough power to navigate a bridge incline on the ride home from Shores. Having had enough, I returned to the dealership were they quickly and reasonably repaired my car. As an aside. Billy quoted a non OEM 900 CCA (my BMW has a 950 CCA) battery replacement for a little more than $600. Another shop quoted a non OEM 950 CCA for $470. The dealer replaced it with an OEM 950 CCA battery for $450.Service: Engine repair
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February 2023 by Richard Book
Probably the best repair shop in South Florida! Fair, honest and dependable. Highly recommend.Service: General repairs & maintenance
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February 2023 by Luis Alvarez
I definitely recommend Shore Automotive. They are professional and the maintenance work they did on my car was done on time and not to mention the savings compared to the dealership. I highly recommend them!
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January 2023 by Christina Trombley
I was with my Aunt Suzie during her experience with Shores Automotive. Billy and his team had amazing customer service. He was honest and super helpful. His genuineness and customer service was far above other BMW places I've been to. Thanks for being amazing, I recommend Shores Automotive 1000% .
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January 2023 by smenon2008
Shores automotive is an excellent place to take your vehicle to. I’ve been going there for over a decade and the service is amazing. Billy is an amazing and honest guy. Conrad does impeccable work. Highly trustworthy and absolutely recommended!!Services: Oil change
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October 2022 by Ulla Attia
They Repaired my car, and Said they repaired my radiator reservoir. I’m having the same error a few months later!!!!! As a matter fact, I drove in with one problem, and drove out with three!!!! not only that the error they said they fixed came back!!!!Service: General repairs & maintenance
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September 2022 by Chad David
Most honest service shop I ever experienced that offered genuine service. Provided a free diagnostic on my BMW and explained, in detail, a quote of all that was needed. Unfortunately, my car was too far along and would of cost more to fix than what it was worth. Billy Craven could have easily “nickel and dimed” me on trying to fix. Instead, he provided his honesty opinion.Thanks again Billy!
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July 2022 by Steven Koenig
This is a wonderful place! We have a small2013 Mercedes. We’ve.always had it serviced at the dealer, but after a bad experience we found Billy Craven and Conrad, is chief mechanic. They inspected the car (free), showed us what should be done, and gave us an estimate. They did double what the dealership had recommended for the same charge. They found a part for $7.00 that the dealership was going to charge us $1000 for (the dealership said both sides and an expensive middle mechanism on the convertible top would have to be replaced because a plastic cover was missing). These guys are thorough, knowledgeable, trustworthy, and reasonable. The car runs like new. They’ve just earned us as life customers.Services: Auto engine diagnostic
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July 2022 by Richard Coleman
Took my car there because of a squeaking noise. I wasn't sure of the cause and they took care of my car quickly and efficiently, no problem and no BS. Very helpful!
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April 2022 by Sam C.
I can't speak about their ability to fix other cars, but if you have a Mini Cooper, BEWARE. I came to them a few months ago when I noticed my coolant was leaking and my engine was too hot to drive. They charged me $3400 to replace the thermostat housing, coolant pipe, air intake boot, and oil filter housing adaptor gasket set. When I got my car back, my AC was no longer working, and I got a notification that I needed to get an oil change. They said they must have accidentally moved something around and to just bring in my car so they could fix the AC free of charge, then decided they actually weren't responsible for it. After a lot of back and forth, they decided to fix it for me and put in a whole new condenser. At the same time, however, I noticed my coolant levels were once again low. They told me I had another coolant leak because the manufacturer they use sold them a defective part, so they agreed to fix it for free. I wasn't going to post a negative review since they agreed to fix their errors, but now ... my radiator hose became loose since they didn't attach it properly. Then it BURST. So now all the coolant leaked out once again. I had to get my car towed and brought to another shop. They have to replace the hose and put in fresh coolant. This is totally unacceptable, especially since I'm a student with no income using my loan money to fund this.
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February 2022 by Francine V.
This business is honest and very professional. The shop is in immaculate. I have never met anyone in the automotive business that was so professional, knowledgeable and trustworthy.
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January 2022 by Antonio Valenzuela
Wife’s BMW X3 required a major maintenace work, not only 60k full service but also really bad oil leakages (housing and valve cover gaskets replacement) and unbearable noises (wheel bearings replacement).Billy and his team did a walkthrough of the X3 diffrent issues and created a holistic plan to make sure wife/kids can continue using this car safely for 2+ years (new car market will not go back to normal until 2023, at least).They did a super job again (2nd time doing major repairs with Shores Automotive). If you are looking for an auto repair you can trust with highly qualified professionals (who know what they are doing vs just replacing parts), I strongly recommend Billy, Chase, overall Team. You will also save time and $$$.Services: Wheel alignment
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December 2021 by Maria Bavas
Shores Automotive is very professional with quality work. Everyone there is so pleasant and efficient. It was a pleasure bringing my auto there and will definitely have them take care of my auto. Very honest!! It was such a pleasure meeting such nice people. I went for an oil change and they completely check out my auto.Service: Oil change
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August 2021 by Benjamin London
Not your typical auto repair shop! Thankfully!! They really want to make you happy, they communicate well. They professionally do the work for a lot less than my Mercedes dealer. They even called me a few days later to see if we were happy with their work. Wow!!Services: Auto engine diagnostic
