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February 2024 by Nic F.
I would give ZERO stars if I could. Their corporate office is rude and inefficient. I bought an expensive table a year ago and the chairs are unsturdy and cheaply made. They are rusting and peeling. I called corporate and they refused to do anything because I'm outside my warranty and because I moved. I requested a letter stating that they refuse to fix or replace them despite being a hazard. I was promised by the technician who serviced them that they would replace them! Do not shop here! Quality is awful! Customer service is rude and unprofessional! Save your money and ship somewhere else!
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January 2024 by Ryan W
Walked in on a whim to inquire about mattresses and got the works from Ray. Left having purchased a brand new Therapedic Milford Queen Hybrid Mattress. Thoroughly enjoyed the process (trialing and learning about the different styles) and never felt pressured to purchase or swayed in a certain direction. Satisfied with the choice and hopefully many years of wondrous sleep.
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January 2024 by Kenneth Poss
We went over to rooms to go to buy a couch for our son. We met with an Anthony M I will not say his last name. He was terrible to deal with. He was more interested and only interested in trying to make a sale this first day, instead of telling us the correct prices for the sofa. He actually told us the wrong price and under priced it. Once he found out we were not gonna buy on Sunday., He just walked away and tried hustling other People. We came back on Monday with our son and he picked the one he liked! We dealt with a Deborah o . She told us that the first gentleman told us the wrong price for the couch.. Originally the gentleman yesterday told me it was 1400 and today it ended up Costing approximately 2300. The experience there was not great. Each salesman particularly the first one. Tried to do a very hard sell And also told us the wrong price. If your salesman quote a price and do not stick to it, then shame on Room to go! Will we be doing business with this Company again I don’t really know! If they quote you a price and you come back the next They should honor that price right or wrong Train their sales people much better!!! Most of the people Don’t care about helping the customers they only wanna make a sale sale That day! I know a lot of people who will not deal with that company because of that Reason! Hopefully they will learn!!!!!
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January 2024 by chris melia
We had a great experience with Don!!!! We were looking for mattresses , he was very friendly and knowledgeable,. No pressure at all. He helped us figure out exactly what we needed and we are opposite soft and hard sleepers, we added an electric base which we never even thought we needed until we experienced how much better the mattresses felt with it. Don made it a breeze we were in and out in less than an hour, we will definitely be back and we are referring him and rooms to Go Very happy customers! Thank you again Don
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January 2024 by Anca Roxana Selagea
We had a great experience visiting this show room! John was very knowledgeable, efficient and detail oriented helping us make the right choice for our purchase! Will definitely come back for additional pieces at this location.
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January 2024 by Jeffrey Mandel
I was greeted by several associates, all which were very friendly. I am searching for a new sectional sofa but, they didn't have exactly what I was searching for. The sofa, love seat, which I presently have I purchased from This Rooms to Go many years ago and have been very happy with. Unfortunately, I'm looking for a mid size sectional. Presently, they didn't have what I want.I'm a little hesitant to purchase from them only because 2 friends on my community have purchased sectionals and both of them had to have Rooms to Go come back and, Return their furniture. One friend's sectional was broken on the bottom and the second friend's sofa was coming apart at the seams. But, I'm not in a rush. If I find what I'm looking for then I'll buy. Otherwise I'll search in other furniture stores like I've been doing.
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January 2024 by Scott S.
Service is extraordinary see Deborah Best in Design and seeing orders to the end. The store has amazing selection and RTG IS THE BEST VALUE in furniture And Mattresses
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January 2024 by Victoria
I was looking for living room furniture for a small space. Don met me and my daughter at the door and was immediately ready to help. He was very personable and helpful. After hearing a few details, he was able to find us some really good options and he was very knowledgeable about styles and quality. Based on Don's expertise, I found the perfect piece for my space and style! I just want to thank Don for his excellent customer service!
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December 2023 by Edens Fate
Tony at the Boca Raton store was amazing to work with!We had so much fun picking out all new furniture for my house! Great experience! He was like an old friend that I just met! Ty Tony!*update: went back in to buy another piece to finish my living room and once again I had a phenomenal and fun time with Tony! As always he gave me outstanding service and made sure I got exactly what I wanted with a few laughs along the way. He’s my go to for furniture from now on!
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November 2023 by Philip M.
We bought 2 reclining chairs and have them since August 2023. We are senior's and certainly not overweight. These chairs are garbage , excessive wear and they sound like they're falling apart when you sit and try to recline. The fabric is wearing out as if they're 20 years old. They were not cheap! We called customer service and when they came he said it was 'just normal wear'.. what?!?.. they're a few months old!!. I wouldn't buy anything from this store.. We have to throw these out.
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November 2023 by Kali Bowden
Great showroom with plenty of options and awesome customer service. The minute we walked in, Elaine was ready to help. She stayed around in case we needed anything but was not at all pushy, and gave us our space to look around without hovering too much. We ended up purchasing a leather sectional and chair, both at a very fair price. The warranty options were generous, and they give you free leather care for life! We were pleasantly surprised at how nice and easy the experience was!
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November 2023 by Abigail Bury
My husband, Alec and I had the most enjoyable experience with our sales associate, Nancy! She was exceptional! She over exceeded our needs. We couldn’t have asked for a more down to earth person to help us. Nancy explained everything so well. I wish everyone could as helpful as Nancy was! Thank you Nancy and Rooms to Go!!
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November 2023 by Allison A.
Zero stars. These people will deliver you furniture with multiple issues then give you the runaround upon trying to exchange it then lie to you about exchanging it. I hate this company.
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October 2023 by Diane Prestano
Elaine Petrassi helped me pick out a bedroom set and a living room set. She was very knowledgeable regarding the care of the items. She answered all my questioned. Walked me around the entire store searching for exactly what I wanted. She was so pleasant and I am a very happy customer. Thank you Elaine Petrassi.SincerelyDiane Prestano
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October 2023 by Connie Gill
Ray was awesome! Very helpful and knowledgeable about the choices available! Made it so easy for us to mix and match items from different room packages to fit our needs!
