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March 2024 by Troy Liukk
Moved into a new housing community 3 months ago that has the area under contract with QXC and they have still not laid the fiber in the ground fully and all of the residents here have been living off of hotspots for almost a year now with no high speed internet. QXC has no regard for anyone living here and they have no sense of urgency to get these homes up and running. If you don’t want to do your contracted job then release the contract so that we can get other companies out here to do your job!
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March 2024 by joseph guido
Outages everywhere. No after hours suppot.
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February 2024 by Michael Finnen
Was told to watch local channel because they don’t know why national channels are having problems
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December 2023 by markus lewis
bulk accounts take notice;I live in Boca Raton, Florida, and the service went live around May or June 2023. if you’re considering this company, you should think long and hard and do in-depth research on the type of equipment they will install. You should read their contract to make sure that you’re getting what is promised that you’re going to get the door fee, they will conveniently forget to place this in the contract.when they do the work on the side of your building, make sure that the language within the contract Considers how the installation looks another point you should consider if you are under contract as a bulk community you should consider a start date that they can bill you, so you’re not getting billed by them and by their competitor. One of their selling points is that they provide fiber optic services to the federal government. It should be held with skepticism. When doing business with the federal government, there is oversight.When doing business with residential homeowners, the oversight is not quite as robust.Watch you billing like a hawk, make sure what is in the contract is in the invoice and they don't squeeze some hokey charge in:So, my opinion on the cable portion of their service is jittery; it freezes, and a voice remote just like our competitors. You’ll find that it doesn’t work the same way on the Internet side of the business. The offered router will not work if the condominium or the single-family home that you are operating has aluminum studs, maybe 1000 ft.², but even in that, there will be dead spots.In their brochures, when selling, they will tell you that they offer up to 10 GB. Still, not residential. They offer one gigabyte, which is not the case in our community. Even though the brochure Clearly states one gigabyte up and one gigabyte down, that would be additional fees for the upgrade service, but they don’t offer it.This review is offered as a warning to read your contract exceptionally carefully and make sure all the points you were looking for are written in the contract, and if something is missing, you should move on to choice number two. That’s what we wish we had done. breeze line, hotwire Xfinity there’s so many that offer fiber optic That should be part of your comparative.
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November 2023 by Terrence Dunn
Not very pleased. I've never had this many outages with an internet company. And surprisingly, the support agen said their reports show I've had constant service for 158 days. Definitely not true, because we also had a major outage about a week ago. Now for 2 days straight, our internet keeps cutting out about every 10 mins or so, and was told that the level 2 tech doesn't come in until 10am today to check the problem, for me and several others in our subdivision. Very disappointed
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October 2023 by Sandy Bierkan
I would like to bring to your attention the excellent service provided to me today from your customer service rep, who identified himself as "A. J.". He very patiently and professionally guided me through the process of rebooting my living room TV, after I had unplugged and then plugged my Deco Dome into another outlet. He explained each step carefully and guided me through the process expertly, with the utmost courtesy. It is indeed a pleasure to call QXC customer service, knowing you will quickly get help and solutions! -Sincerely, Sandy Bierkan
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October 2023 by Christopher Doback
Worst Internet provider as part of my experience with them. Outages occur very frequent and they have no after hours customer service. Worst company but in an HOA we got stuck with it and even the Board Members regret using them.We realize things happen like a random power outage but this is rarely the reason when the service goes out. How can a company in 2023 not provide 24 hour customer service and pay someone $15 an hour to answer the phone for emergency call outs. Its ridiculous.To be clear, there was no power outage or anything that you will try to quiet my review down. Simply is a review based on the product and service you put out thereNot scared of them finding out who is complaining, they are terrible. I reside at Pro”s Nest in North Palm Beach Florida. Come on by, it”d be nice to have a conversation and maybe you can fix something.Of Course I had to use my phone cell service to post this because yet again the Internet was down
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July 2023 by Lala
I had the pleasure to have a tech Richard come to my home this week. He absolutely amazed me. He has so much knowledge, wisdom, patience, perfection and he is so sweet and helpful. He goes way behind what anyone would expect. I told him that he is a star and will be super successful in life always on the top!
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July 2023 by L Lee
I had the pleasure to have a tech Richard come to my home this week. He absolutely amazed me. He has so much knowledge, wisdom, patience, perfection and he is so sweet and helpful. He goes way behind what anyone would expect. I told him that he is a star and will be super successful in life always on the top!
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June 2023 by Beth S
This company provides horrible product performance! Our condo association switched to them and it has taken years to have any level of consistent performance at all!! Additionally, they didn’t follow through with remediation of our property as agreed and the owner is rude and arrogant…next to impossible to work with.
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June 2023 by Elizabeth Schroeder
This company provides horrible product performance! Our condo association switched to them and it has taken years to have any level of consistent performance at all!! Additionally, they didn’t follow through with remediation of our property as agreed and the owner is rude and arrogant…next to impossible to work with.
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June 2023 by Simon Derb
Hariberto and Zamir installed equipment and connected my TV to the Internet and QXC tv programming. The work is done expertly. Installation went smoothly. Very friendly and knowledgeable employees of QXC. Thank you for a great job!
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June 2023 by Christos Skoundridakis
I am delighted to share my experience with Luke and express my utmost satisfaction with the exceptional customer service he provided. From the moment from the very moment my call was answered, Luke demonstrated a level of professionalism, attentiveness, and genuine care that is truly rare to find.I was greeted by Luke with a friendly demeanor. His enthusiasm and approachability instantly made me feel welcome, as if I were a valued friend rather than just another customer. Luke took the time to listen attentively to my needs, understanding my preferences and providing insightful suggestions to help me make an informed decision.Luke's extensive product knowledge and expertise were truly impressive. He guided me through various options, explaining the features, benefits, and any potential limitations, ensuring that I had a clear understanding of each choice. What stood out the most was Luke's unwavering patience and willingness to address all my queries, no matter how trivial they may have seemed.Moreover, Luke's dedication to ensuring my satisfaction went above and beyond my expectations. He went the extra mile to explore additional alternatives, even when it meant investing extra time and effort. Luke's commitment to finding the perfect solution for me was truly commendable. His genuine passion for customer satisfaction shone through every step of the process.Throughout my call, Luke exhibited exceptional communication skills, making sure I was informed about every detail of my service. It was evident that Luke valued transparency and honesty in his interactions, fostering a trustworthy environment that made me feel confident in my decision.Furthermore, Luke's willingness to accommodate my specific needs and preferences was outstanding. Luke's attention to detail and personalized approach were evident in every aspect of our interaction, from problem to solutionIt's worth mentioning that Luke's dedication extended beyond the support transaction. He took the time to provide thorough instructions on product usage, sharing valuable tips and tricks that would enhance my overall experience. His genuine interest in my satisfaction was truly refreshing, solidifying my trust and confidence in his recommendations.In conclusion, my experience with Luke and his outstanding customer service left an indelible impression on me. His professionalism, knowledge, and commitment to ensuring my utmost satisfaction were exemplary. Luke's friendly demeanor, patience, and exceptional communication skills made my entire experience enjoyable and stress-free.I wholeheartedly recommend Luke to anyone seeking exceptional customer service. His genuine care for customers and unparalleled dedication to providing an extraordinary experience truly set him apart. Luke has undoubtedly raised the bar for customer service standards, and I am grateful for the opportunity to have interacted with him.Thank you, Luke, for your remarkable service! I am a truly satisfied customer and will undoubtedly return for any future needs.
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May 2023 by ginna Villasenor
Piero Rivas and Enrique Hernández were very profesional, respectful and pleasant team. They worked in an organized and clean manner. Also they were both time efficient and on time. Very happy with the service.
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May 2023 by Matt Torres
Andre and Camir were very nice and professional. Made the process very easy. 5 stars all the way!!
