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December 2023 by JAMES McGriff
I had the best experience with Iris. She was simply the best. Her service and care is unmatched. She is truly the best Papa John’s employee.
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December 2023 by Marisol Gonzales
Iris was such a sweetheart!!! Loved her!! 5 star service all the way around!
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November 2023 by Carlos Giha
Terrible and unacceptable decline in service level.
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November 2023 by James
Iris is amazing and always puts the customer first ❤️ ?
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October 2023 by patricia saavedra
Called in to complain about wrong toppings on our order and the "manager" in charge was more interested in fighting and yelling at me rather than resolve our issue. They had added onions to the whole pizza instead of half in two of the pizzas and simply added onions to a third when it was not ordered at all. We were refused a refund because someone found an onion halfway through the first slice and were told a refund was no longer possible because of that. All we want is a refund for their mistake and an apology from the manager that answered the phone and proceeded to yell before we could even explain the situation.
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October 2023 by Yohama S.
I ordered 34 large pizzas to feed a youth football team. I placed the order same day around noon to pick up at 8pm. I was worried they wouldn't be able to get them done on time. Not only were they ready on time they loaded them in truck for us. The quality and flavor was perfect.
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October 2023 by Michelle G.
I always have the best experience with this location, pickup and delivery. The manager is friendly and I never wait long.
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September 2023 by Amy G.
I recently had a highly disappointing experience with an online order from this location.I placed an order and eagerly awaited its arrival, only to receive a call from someone named Sarah Michaels, who claimed to be the manager of the establishment. She informed me that they were unable to deliver my order due to a lack of available staff.What frustrated me the most was the fact that Sarah waited a whole hour before contacting me. In my opinion, she should have reached out to me as soon as they realized they couldn't fulfill my order. When I questioned her about the delay, she simply brushed it off, claiming there was nothing she could do.To make matters worse, when I asked if she could offer any compensation or alternative solutions, she flatly refused. Her response was not only unhelpful but also delivered in an incredibly rude and dismissive manner. I found her behavior on the phone to be highly unprofessional, and I seriously doubt her claim of being a manager.Based on this experience, I strongly advise against ordering from this particular location. The lack of communication, unhelpful attitude, and overall poor customer service are unacceptable. There are plenty of other establishments that prioritize their customers and strive to provide a positive experience. Save yourself the frustration and look elsewhere.I hope this review accurately reflects your experience. Let me know if you need any further assistance
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September 2023 by Dean K.
Order pizza and they said it would be 30-45 min two hours later still no pizza called in to cancel and they said I have to refuse it at the door. They sent the driver 15 min later and I had to refuse the order as we already ate and the kids went to bed thinking it was not coming. Not sure why they would keep excepting order if it taking over two hours to deliver
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August 2023 by Philip Edwards
Very surprised how good it was..
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August 2023 by Fahad Rahman
Ordered a cheese pizza with LIGHT cheese, EXTRA sauce. Order came with extra cheese light sauce. Great. No big deal, we’ll just call and have them swap it our or get a refund no problem. We call and the lady on the line denies we got our order the way we wanted? Then for some reason she had an attitude “well what do you want me to do” “you want me to bury it in sauce” “i made it myself” like first of all the order is wrong, second of all why are you having an attitude just because you don’t know how to make a pizza. Then she graciously offered us to bring back the pizza to swap it out. Didn’t want to leave home after we both work 6am-8pm shifts at the clinic and hospital just to deal with an attitude again so said whatever.I’ve had great experiences with Papa Johns in Virginia where they got the order wrong then sent over the proper one and also gave us vouchers, more than we could have asked for. This specific Papa Johns won’t get my service again and I will also let others know.
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August 2023 by Giorgio Teixeira
It's great if you want to wait an hour and a half for cold pizza, chicken nuggets with bbq sauce squirted on top and absolutely non of the sides you ordered.
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August 2023 by Christy K.
Rude manager. Waited TWO hours for a pizza that was never delivered. When I called and asked for the manager on duty; she left me on hold for 7+ minutes; until I finally hung up. Told me my pizza was delivered, when in fact it never was. Only mentioned that they were short drivers after the second phone call. Not sure what's going on in that store, but don't waste your time or money.
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August 2023 by Jeffrey Kline
JEFFREY KLINE PIZZA ?WANT GOOD EXTRA LEAGE SEND LEAGE 394 MANSFIELD J BOCA RATON FL 33434
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July 2023 by Ariel
If you like your pizza raw and doughy then please come to this location. The service was horrible.