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February 2024 by Martin 57
I had numerous problems with the sales staff, trying to get a credit on a Kitchen table that was canceled. Gary sent me a text message asking how he could help.I told him in a text message the complete story of what transpired with the store with the shipping of the table that was canceled.Within hours he resolved the problem, and I was issued the proper credit from the store.. Modani Furniture Should use Gary as the benchmark of how Customer Service should be.Over the years, I have purchased numerous items from Modani And I’m sure now with the work Gary did, I will be back purchasing more.
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February 2024 by Nancy Pastor
The only person who goes above and beyond for the customer is Jenece in customer service. She is efficient and prompt in her reply, she went above and beyond to help with the issues. She is an asset to an otherwise overpriced and under delivering company.
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January 2024 by Mirjam S.
I recently purchased a glass dining table from Modani. It is beautiful. I would like to make note of the service received from Jenece. She was a pleasure to deal with and provided great service. G.S.
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December 2023 by Virginia S.
I recently bought some beautiful mirrors here. I love their clean, modern style. I have a lot of their furniture but I wouldn't buy the extra insurance again as the claims process has not worked out for me.
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November 2023 by M G.
Warning! Do Not Buy Modani OUTDOOR FURNITURE (especially if you live in Florida) . Delivered last week. Wood stain washed out from golden brown to light bleached look, and that has stained cushions, wood discolored with stains, Cushions hold water like a sponge. We have purchased many many thousands of interior furniture . When I called customer service they informed me you have to cover all the outdoor furniture until use (seriously!!, no one ever mentioned or I wouldn't have bought it) . Its 1 week old!! I was then told I can "sand" my brand new furniture down and re-stain it/waterproof it and it should be fine. Or pay a 35% restocking fee. Ridiculous. They lost a good customer over this. I will be canceling the other 3k in orders I have with them . Don't sell something you know wont last in Florida climate not tell the customer a critical item that its cant take water or the outdoor climate we live in.
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October 2023 by DDD
Jake was outstanding and genuinely cared about helping me find the perfect furniture pieces for my home. He was incredibly knowledgeable about the products and patiently answered all my questions.
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September 2023 by Info Constuction
I placed an order a month ago items arrived today damaged. Gary the manager refused to replaced the items right away. even after they were the ones that delivered the damaged item. i now have to wait an additional week for delivery of the damged piece. worst customer service ever
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August 2023 by Aru L.
Love the dining table we got here! Wish they had more options but none the less I am very happy with my dining table.
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July 2023 by Tom L.
I bought two leather recliner sofas and a leather recliner chair totaling nearly $9000 from Modani in Boca Raton. I was a assured Modani would cover all the items for period of one year against manufacturing defects. After less than 11 months of very, very light usage (they are located in a room we seldom use) the power supply transformer quit working. The power supply cord and transformer should last 11 years not less than 11 months. I called Modani customer service and forwarded a video of the chair not working. Without any further investigation or questions, the very rude customer service agent immediately texted me back that it was not a manufacturing defect. How she concluded this from a 30 second video with no additional questions is baffling. It's obvious there 1 year warranty is totally bogus. It was clearly a defective power supply. She told me good luck and have a nice day (literally). Do not buy from these people. The customer service is horrendous.
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June 2023 by Nour Muorie
I recently visited this location, and had a great experience !Mats helped me find what I was looking for, he was very helpful and professional!I will continue to do business with him.I am really enjoying the quality of the furniture.Thank you, I am very satisfied !
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June 2023 by wahid Alshihawi
"Love this store! I've bought Bedroom set over the last week and i got it delivered today. Looks great and as beautiful as in the showroom. Sales employee Mats was friendly and helpful - not pushy. And the store is just fun to browse for home decorating ideas!"
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June 2023 by robin s.
Horrible customer service.They use a third party company for warranty and Modani won't stand behind their customer.Modani won't even return my phone calls .
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May 2023 by Malan35
I am extremely disappointed with Modani. I purchased a dining room table with chairs and a couch and opted for the extended warranty for both. Less than 1 year after purchase, the chairs came apart at the seem. Beyond that they look 5 years old when we are a house of only 2 adults, no children, and no cats/animals climbing on furniture. Warranty company denied the claim. After months of back and forth with the sales representative, I requested a refund for the warranty or a replacement chair. I received neither. Now all the chairs look this way. In addition, the couch is extraordinarily uncomfortable. The little feathers poke through the covers and are constantly pricking your back/legs. It’s comical how terrible this expensive furniture turned out to be. I would never suggest this store to anyone
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May 2023 by Cory Held
Marc Endelson is a pleasure to work with. Good old fashion customer service. I have been dealing with him for the last 2 years and each and every time he is on it with phone calls and follow through.The shipping is awful, I am waiting since this am for a delivery. In addition I texted the number on the recording and did not get a response..I paid for white glove service and instead they are just going to drop it curbside and I had to hire my own people to put it together. The delivery service did not respond at all.Great merchandise but awful delivery service.
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May 2023 by Zack Schneider
Imre is the best salesperson and was absolutely amazing to my girlfriend and I. He was so helpful, professional, and accommodating. I highly recommend him and you won’t be let down. I will continue to do business with Imre! Awesome
