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February 2024 by Kateryna R.
Best Rolex store I've ever been to! Sales people are super friendly. Every time I walk in I feel welcomed. Starting from the security guys. Manager of the store Melissa is fantastic, super patient and goes above and beyond for her clients.I had a lovely experience with Natalie she was great! Super nice and helpful. Overall they are just great and dedicated to their clients.
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January 2024 by Shalini Singh
I had the privilege of meeting Indira Basdeo2 years ago when my husband and I decided to add our names to the waitlist for Rolex. She is a genuine sweet soul that went above and beyond to help us with our purchases. If you are in the market for a new watch or a piece of stunning jewelry I highly recommend you see her. Her customer service is like no other. You walk away knowing you have made a new friend.
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January 2024 by Nem
I bought a Tudor Black Bay 54 at this Mayors location. It was their last one in store. After a couple of days I realized the hands of the watch were wrong- all 3 of them were too long (the seconds and minutes hand went past the minute track) and the seconds hand was of snowflake type instead of lollipop. I contacted the salesperson and let her know, and within 10 min of our conversation she said they contacted Tudor and that they just got another one courriered to the store and I could come exchange it. I asked what the Tudor rep said because I was initally debating wether to keep it because of its uniqueness but she avoided giving me any information. I asked how come no one in the store noticed this, including the store manager who helped with the sale, and she just laughed and said they all missed it. Which I honestly find very unprofessional, but I let it go. I came to the store, looked around and instantly saw that the sample of the BB54 I had seen the last time was not in the vitrine anymore. When she brought out the ‘new’ watch it was taped up like new and I asked her if that was the sample, she said no, it was brand new. I asked where did the sample go, she said it sold, this is a store, what we do is sell.So that means they sell samples after all?Again, I let it go and I inspected it. I noticed scratches on the back foil. I decided against replacing it and instead to just return it and make the purchase with another authorized dealer because at this point I lost all trust in the salesperson and the store. After finalizing the return she said “I didn’t want to tell you, but this watch will end up in a museum”.I guess she said this to spite me for losing the sale because it she honestly meant that and if that statement had any touch with reality she would have said it as soon as I called to let her know of the defect.I would not recommend this location.Also, I will be traveling to Switzerland next summer so I look forward to seeing the faulty bb54 in Tudor’s museum
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December 2023 by Howard M.
Absolutely the most disrespectful sales people I have ever meet. When I entered the store I asked if the had a necklace for a pearl I have purchased in Bora Bora. The salesman said to me "No we don't have that". He did not offer to show me anything else nor apologized for not having what I was asking for. He proceeded to yell at me stating that I should go to Kay's and what do I want him to do he does not have it. As a new Boca resident I will never purchase anything at this store in the future as I was treated extremely poorly and basically forced out of the store.
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December 2023 by David T
From start to finish the experience with the staff at Mayors was phenomenal. Every employee treated my girlfriend and I very well but our sales professional, Svetlana Ottey, treated us like family. We will 100% be returning to deal with Svetlana. I highly recommend the store because of the amazing staff and the selection was by far the best I’ve seen in years. I’m looking forward to future trips in Mayors of Town Center at Boca Raton.
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December 2023 by Happygo Kate
We have a great experience when shopped her with Barbara. She is very helpful and professional. We would only shop from Mayors from now. It a long process that need a lot of patience. My husband very happy with his watch. We give our thanks to Barbara who has very passionate about the brand and patient take care of us
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December 2023 by Ross Kennedy
Svetlana is always a pleasure to work with. I purchased my first watch with her 8 years ago and just purchased a new one for the holidays. She brings nothing but positivity and professionalism into every interaction. Highly recommend working with her. Thank you so much and looking forward to doing business together again soon!
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December 2023 by Gary John Adkison
We would like to thank Natalie at Mayors Kelley store who went above and beyond to assist us with the purchase of a beautiful gift for our daughter. Her charismatic and caring manner made the two day decision proceed smoothly and with much warmth from Natalie. Indeed, we will shop again at the Mayor store if Natalie will be there to assist us! She is terrific! Happy Holidays to all the Mayors team! Gary and Brenda Adkison
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November 2023 by ria ray
This is one of the most incredible experiences. My son was purchasing his first watch and we couldn’t found a better place to do it! Daniel and Diane were incredible. I felt completely cared for in all aspects. Daniel took care of every single need of ours from beginning to end! Diane was experienced and extremely trustworthy. She definitely helped us make the best possible choice! This was truly one of the best shopping experiences…ever! Thank you so much Diane and Daniel for making our day so wonderful!
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October 2023 by Paula Alves Citron
Stephanie Scerb was amazing! She was able to get me my dream watch just in time to celebrate our anniversary! Impeccable professionalism, so nice and caring. Will always come back and recommend her and Mayors for providing quality services.
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October 2023 by Brad K
Absolutely fantastic!!! My experience at the Rolex boutique and Mayor’s Jewelers at Boca Town Center was nothing short of exceptional. I brought my submariner in for a complete service. Throughout the process I was kept apprised of expected timeframes, costs, and scope of work. Upon completion of the restoration I had the pleasure of working with Indira, about whom I can’t say enough good things. She was incredibly kind and patient, and was a true professional in every sense of the word. She walked me through the entire process and answered my myriad of questions. Additionally, we discussed some new timepieces, about which she was extremely knowledgeable. Indira was beyond helpful in this process as well. I highly recommend Indira and the entire team in Boca and I look forward to working with them again very soon.
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September 2023 by A. P.
Meltina was extraordinarily helpful. Her efficacy, professionalism, and efficiency are exemplary. She just helped me obtain a watch that I had been hoping to purchase for a long time. A few months ago, she sold me another first-rate timepiece--now a part of a collection that I I hope my heirs will enjoy as much as I am enjoying it. I could not be happier with the customer service she has consistently provided.
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September 2023 by RAJ N
what an incredible experience! Estella is an incredible person to work with! Her level of expertise and knowledge are top notch. Estella was always there to help every step of the way and I appreciate her kind and respectful approach! Maged was also outstanding! A fantastic team at Mayors. I would highly recommend them to anyone looking for jewelry or a watch!
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August 2023 by Hakeem H.
In the market for a nice time piece for a special someone and had a very positive experience walking into this store. Work with Richard, he welcomed me and gave a positive experience. Will definitely return.
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August 2023 by Scott Clyne
Svetlana has been great from the very start! I randomly walked into mayors a couple of weeks ago while over in Boca for work and she was very helpful and pleasant to work with. So much so, that I actually switched my local AD in Sarasota to the Boca location and I just made my first purchase with her today! I look forward to visiting this location more for my future purchases.
