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November 2023 by Beatriz Vailant
Mitch was very helpful! I needed a queen size bed platform and he went to the back to find the last one he had! He even helped me with putting it in my car. Amazing customer service!
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November 2023 by Sherif El-Shall
Great experience at this store. Tanner was extremely helpful and attentive. Got me exactly what I needed!
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October 2023 by Matheus Oleiro
I recently had the pleasure of visiting Mattress Firm, and I must say that even though I might not be in a position to make a purchase right now, the outstanding assistance provided by Frank deserves commendation.Stepping into Mattress Firm, I initially felt overwhelmed by the extensive assortment of mattresses. Nevertheless, Frank's knowledge and patience quickly put me at ease. He took the time to provide a thorough explanation of the various options, guiding me through the complexities of selecting a mattress.Despite my budget limitations, Frank treated me with the same level of care and attention as any other customer. His professionalism and dedication to ensuring that I fully understood the available choices truly stood out. It's not often that you encounter a salesperson who genuinely prioritizes educating customers over making a quick sale.While I may not have had the means to afford Mattress Firm's top-tier offerings at this moment, I departed the store with a wealth of knowledge and a deep appreciation for Frank's commitment to customer satisfaction. His exceptional service has left a lasting impression on me.I want to express my gratitude to Frank and the Mattress Firm team for creating such a positive shopping experience. I will undoubtedly keep Mattress Firm in mind for future bedding needs and recommend Frank's expertise to anyone seeking a quality mattress.Thank you, Frank, for your exceptional service and for making my visit to Mattress Firm a memorable one.
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September 2023 by Patricia Gordon
Lydia, the mattress consultant, understood my concerns and guided me accordingly. She efficiently and swiftly put through my order. She was pleasant and professional.
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September 2023 by William Buscaglia
Actually, I could not have been happier. The mattress, firm representative, Frank, was so knowledgeable, and so easy to deal with that the whole experience was a pleasure… I can’t wait to get my new mattress.
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September 2023 by Sherry Babich
Luis is the best! He pointed me to a mattress that I believe will help me sleep better after having 2 heart surgeries.
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July 2023 by J S
Lydia was so helpful, kind and just overall wonderful. She knew exactly what i needed and was great to work with. Great store, even greater sales rep.
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June 2023 by Marcy Weiss
I couldn't be more upset. I have a 10 year extended warranty that I paid for. I'm getting the runaround first they tell me to contact the manufacture then to contact the warranty company. Finally a technician came out and ordered the part and now they say that the work order is closed, and the technician will not come out to program the new remote control… I they tell me to call back and get a new work order. When I called back, they say they will not give me a work order for the technician to come out. I am fit to be tied!I spoke to John Wilson manager at Boca Mattress Firm. He was nice and tried to help me. He said I shouldn't of had the runaround that I've had so far 4 pages of notes and been on the phone today for three hours and it's still not resolved.He said someone may come out as an accommodation from the Miami warehouse on Monday. But he wasn't sure what time they would come or what skills they would have to program the new remote control. I work full-time every day. So if someone cannot tell me some kind of a window… Then I have no way of knowing when I should be at my house, because I have to take off work to do that.!Also, let me explain that they sent me directions through my email to program the remote. Are you aware that this would require someone to get under the bed!?I explained that I am a small person and I live alone. I do not have anyone who can help me lift up the bad so that I can get under the bed to hit the reset button or whatever is required.! Then they asked me do I know someone who could help me.?? Do you mean I have to hire someone to takeoff the mattress and lift up the bed so that I can read the instructions to reprogram the remote control myself… When I have purchased an extended warranty,? Completely absurd and completely unacceptable!If this is not resolved, I am going to put a complaint in with the Better Business Bureau and the corporate office and whoever else will listen.No customer should have to go through what I have gone through! Your warranty is supposed to help you, and that is what I paid for! Instead, I have been pushed around from one place to the other place, and no one can seem to help me. I think anyone would be aggravated with this type of abuse.At this point, I feel helpless, frustrated and very angry!I would appreciate some assistance.
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June 2023 by Brianna Roffwarg
Once I got thru to Supv Mitchell things got better. My online experience was awful. They delivered wrong platform.. should be king got Queen. Refused it. Frank was rude and horrible to me. Now won’t come til Monday or Tuesday. Supposed to be my grandmas 73rd b’day present 6/2. Franks a very Nasty person. Worst customer service ever. I’d like to give it a 0 but Mitchell tried.
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May 2023 by pantha moon
Had a very good experience at Matress Firm. In Boca Raton. John was our sales associate. AMAZING!!! VERY knowledgeable and patient with us. We knew what we wanted, but he also gave us the opportunity to try others & compare.
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May 2023 by CHRISTOPHER G MATHEWS
Larry the Sleep Expert was very kind , quick, and efficient. My girlfriend and I appreciate his expertise and friendly demeanor. Thank you Larry
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March 2023 by Genny Told you so
Gotta say, we came here after a school event "just looking". Luis was patient and answered every question from myself, husband and teenage son.Less than an hour later we left buying two beds, bases and everything. We couldn't have asked for a better experience. Thank you Luis!
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February 2023 by Vittoria Violante
Immediately received excellent service when my husband and I walked in from Drew! He took his time explaining to us the benefits on different mattresses, pillows, and adjustable bases. Definitely come see Drew for your mattress needs! We left happy and can’t wait to sleep on our new mattress!
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February 2023 by Robin Sherin
I went into Mattress Firm and Mitch helped me. He was amazing and had been highly recommended. I chose a bed and we set up delivery. The delivery was a complete cluster.I always say, these things happen, how they are handled is important. Mitch handled this perfectly. I would highly recommend Mattress firm and would definitely use them again.
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February 2023 by Karen Ruppel
Luis was absolutely wonderful. Guided us through to exactly the type of mattress we were looking for. Great experience and fair pricing!
