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September 2023 by Natalie S.
STAY AWAY.... If I could give this shit hole zero stars I would. My wedding ring was 4 months old and started to turn yellow. I took it in and Jon made me feel like I was over exaggerating the color, he ultimately re-dipped it or what ever. Another 3 months go by and my ring turns yellow again. So I go back and and clearly upset and he says this is normal over time This will happen blah blah the ring wasn't even a year old. Then his wife who is also a piece of work chimes in and says sometimes the lotions and soaps you use turn your ring yellow ... I must have had a look on my face like excuse me ... what ever they tried to blame it on me saying it's my skin or what ever idk so finally after fighting with the man for 30 minutes he says he's going to remove the metal at the bottom and replace it with a stronger piece and that basically if it happens again he's not touching it. So here we are just spent THOUSANDS of dollars on a ring for him to not only give me a shitty product but then shitty customer service on top of that. If you want a good product with a proper warranty and customer service DO NOT GO HERE. Idk how these people are still in business. All those reviews are from years ago. I will NEVER be back to this place.
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September 2023 by Mer Chaz
My husband wanted to upgrade my engagement and wedding rings, so after much research Jon and Rochelle stood out in the reviews at International Jewelers Exchange. They have extensive knowledge and great connections in the business and they are perfectionists. I had an idea of what I wanted and Jon was very patient and accommodating while I custom designed my rings. They were very good at calling and updating me with the progression of the work. Last Thursday I received the call that they were ready and my husband and I drove there immediately. We were stunned at the precision and beauty of my rings. The waterworks began! I can't express enough how professional, personable, kind and knowledgeable Jon and Rochelle are and I will be returning to them in the future for any of my jewelry needs.
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January 2023 by Olivia Pugmire
Jon and Rochelle were an absolute pleasure to work with! I searched and searched for a wedding band and wastired of seeing the same eternity band everywhere I turned. I then stumbled upon Jonro and they helped make the wedding band of my dreams! I couldn’t be happier with the quality, attention to detail, and overall experience they shared. Highly recommend!!!
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October 2022 by Andrea S.
Jon and Rochelle could not have been more attentive, helpful, and really worked with us on an engagement ring and a wedding band. We couldn't have done this without you Xoxox we are grateful to you both.
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June 2022 by M Straub
A wonderful experience! Jon and Rochelle are a class act. Do not hesitate for a minute. You are in great hands at Jonro Jewelers. Their fantastic listening skills led to designing and building the ring of my dreams, a 25th wedding anniversary ring. I looked around for something “off the shelf” but couldn’t find what I was seeking. We stumbled upon Jon and Rochelle’s shop and I am so glad we did. They listened intently to what I was describing and with the use of some snazzy technology, they created a rendering that brought my dream ring to life. Jon and Rochelle’s years of experience and highly skilled creative talents are very impressive. They are trustworthy and highly recommended. When I picked up the dream ring, tears of joy filled my eyes. Seriously. Thank you Jon and Rochelle. We will be back for more bling.
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June 2022 by Michelle S.
A wonderful experience! Jon and Rochelle are a class act. Do not hesitate for a minute. You are in great hands at Jonro Jewelers. Their fantastic listening skills led to designing and building the ring of my dreams, a 25th wedding anniversary ring. I looked around for something "off the shelf" but couldn't find what I was seeking. We stumbled upon Jon and Rochelle's shop and I am so glad we did. They listened intently to what I was describing and with the use of some snazzy technology, they created a rendering that brought my dream ring to life. Jon and Rochelle's years of experience and highly skilled creative talents are very impressive. They are trustworthy and highly recommended. When I picked up the dream ring, tears of joy filled my eyes. Seriously. Thank you Jon and Rochelle. We will be back for more bling.
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April 2022 by Karen Steitz
After our long-time family jeweler retired I visited dozens of stores but never felt completely comfortable or confident with any, until happening upon JONRO Jewelers. Jon and Rochelle are everything you want in a jeweler; HONEST, CREATIVE, TALENTED, REASONABLE, ENGAGING AND GENUINELY NICE! I brought them a pendant, made from the engagement diamond my late husband gave me, and asked if it could be redone. Immediately they both asked, "Why do you want to start over, it's beautifully made?" I explained specifically why it was not my taste. Rochelle, an amazing designer, made suggestions of how a few little tweaks would transform the piece; she was spot on! A few days and a few dollars later, I now have a magnificent pendant that I'm wearing all the time! We joked that my 'savings' can be applied to one of their spectacular one-of-a-kind creations. In addition, they expertly restrung my grandmother's set of pearls, and repaired the post on a pair of stud earrings, all as I continue to swoon over their cases of EXQUISITE QUALITY jewelry. Jon and Rochelle excel in CUSTOMER SERVICE, and make one feel as if you are their only client! My highest recommendation!
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January 2022 by Victor G.
I had an unbelievable experiance with John and his wife. They were kind, patient, and informative with me, as I went through the process of selecting an engagement ring. I could not be more happy with their process. My fiance was absolutely thrilled with the ring I purchased, and I couldn't have done it without John.
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February 2021 by Doug Jakobsen
Working with Jon and his wife was simply flawless (pun intended). I've actually referred Jon to a couple of friends over the years but finally needed his expertise for myself. They sent me multiple options with the specifications I gave and was thoroughly impressed. Their prices were much better than what I saw out there in the "jewelery exchange" world! The cut, color, clarity and setting were just what I was looking for. I'm sure my girlfriend will feel the same! Thanks Jon. Will be in touch for the wedding band :) Happy Customer!!!
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January 2021 by Lee Weiss
Jon and Rochelle are the most caring, customer focused jewelers I've ever met. Their line of jewelry is exquisite and they are the first people I visit when I go the the jewelry exchange. My friends and I purchase here most of the time as their jewels are unique and the quality is the highest quality. In addition, they are now my friends. Love them!!!
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October 2019 by Chuck Bencomo
Very experienced, knowledgeable, and trustworthy! Highly recommended!
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March 2019 by Stefanie L.
Jonro Jewelers is exceptional! They made the engagement ring of my dreams! We went into the Jewelry Exchange overwhelmed with all the vendors and found Jonro, the gem of the exchange! The service is personable and everything about them is over the top.
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March 2019 by Jordan Denahan
I could never fully express my gratitude to Jon and his amazing wife. They went above and beyond to make my engagement ring shopping an absolute pleasure. As a lifelong salesman it blew me away that i could believe when Jon spoke and he didn't stop with honesty and integrity. He proved with facts that he was being honest. I would recommend them to everyone and anyone, especially you. If you are reading reviews it means you do your homework before shopping. He has done his as i did mine. 7 stars from me
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March 2019 by Gina Z.
Jon of Jonro Jewelers was amazing to work with. He was extremely professional, patient and creative. I went to Jonro because of Jon's many years of experience as a jeweler in the diamond district of NYC. Jon took my rather boring wedding band and solitaire and turned it into a fabulous cocktail ring but still maintaining a wedding ring look. He knew my band had meaning to me (it was my grandmother's), so he creatively incorporated it into the setting. I know I was not an easy customer because I had no idea what I really wanted, but Jon really nailed it! And not to mention, this was all done remotely. Jon is in Florida and I'm in Connecticut. Jon sent me ideas and drawings after he received my rings and we spoke daily until I decided on a design. My new rings were sent to me within 3 weeks and the design was more beautiful than I expected. I highly recommend Jon if you are interested in a unique design at a reasonable price!
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February 2019 by Stacy O.
My husband and I were looking to upgrade my engagement ring and wedding bands after months of doing research and visiting different large jewelry retailers, we went to the jewelry exchange to look around. We met with several vendors there who were similar to car salesmen - if we weren't buying on the spot they weren't interested in our business; some of the vendors wouldn't even address our presence while we were standing at their cases which completely turned us off. As soon as we walked up to Jonro's space, Jon and Rochelle asked how we were doing and told us to take our time, we engaged in small talk and immediately connected with them. Jon and Rochelle took their time, listened to our vision, patiently answered questions, showed us multiple products until we came up with what we loved. They were very honest with us about pricing, quality and expectations and never pressured us to make a purchase. Ultimately we purchased a set of rings that are beyond gorgeous for a super reasonable price! All in all - the product is stunning, the quality is top of line and the customer service is par none. I absolutely will be going to them for more in the future and am eagerly recommending them to my friends and family.